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Customer Service Gate Agent Jobs (NOW HIRING)

Maximus Global Services

Customer Service Agent

Miami, FL · On-site

$21.91/hr

Exhibiting exceptional customer service and communication skills. Ensure the safety of property and ... Employees must ensure that all bags are accounted for. 3. Security at the assigned gate. Employee ...

Menzies Aviation

Customer Service Agent

Belgrade, MT · On-site

$23.25/hr

Great Benefits Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...

Menzies Aviation

Customer Service Agent

Belgrade, MT · On-site

$23.25/hr

Great Benefits Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...

Menzies Aviation

Customer Service Agent

Belgrade, MT · On-site

$23.25/hr

Great Benefits Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...

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Customer Service Gate Agent information

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How much do customer service gate agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service gate agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges customer service gate agents face during irregular operations or flight delays?

Customer Service Gate Agents often face heightened stress and increased passenger inquiries during flight delays or irregular operations. Managing large crowds, providing timely and accurate updates, and assisting frustrated travelers can be particularly challenging. Agents must remain calm, think quickly, and collaborate closely with flight crews, ramp agents, and customer service teams to rebook passengers, answer questions, and ensure the boarding process proceeds smoothly despite disruptions.

What are the key skills and qualifications needed to thrive as a customer service gate agent, and why are they important?

To thrive as a Customer Service Gate Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, boarding pass scanners, and airport security protocols is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help agents provide excellent customer experiences. These skills are crucial for ensuring smooth boarding processes, resolving passenger issues efficiently, and maintaining airline reputation.

What is the difference between Customer Service Gate Agent vs Ticketing Agent?

AspectCustomer Service Gate AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirport gate area, assisting passengers at boardingTicket counters, assisting with ticketing and check-in
Employer & IndustryAirlines, airports

Customer Service Gate Agents primarily assist passengers at the boarding gate, focusing on boarding procedures and passenger inquiries. Ticketing Agents handle ticket sales, check-in, and reservations at the ticket counter. While both roles require customer service skills and work in airport environments, Gate Agents focus on boarding, whereas Ticketing Agents handle reservations and ticketing processes.

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Customer Service Gate Agent jobs near you
Infographic showing various Customer Service Gate Agent job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Ticket/Gate Agent (Seasonal) - BZN

Delta Air Lines, Inc.

Bozeman, MT • On-site

Full-time

Posted 21 days ago

Delta Air Lines rating

8.1

Company rating: 8.1 out of 10

Based on 329 frontline employees who took The Breakroom Quiz

5th of 26 rated airlines

Job description

Internal Movement Eligibility
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. 

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:
  • Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
  • Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
  • Operating loading bridges.
  • Opening, closing, and securing aircraft doors.
  • Escorting unaccompanied minors and disabled passengers throughout the airport.
Ticket/Gate Seasonal Agents work between 20 to 40 hours per week and 150 and 800 hours per year. Seasonal work will depend on the operational need of the station and location. Recalls can happen at any time during the calendar year based on operational demand.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact candidatecare@delta.com.

What Delta Air Lines employees say

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Hours and flexibility

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About Delta Air Lines

Sourced by ZipRecruiter

Delta Air Lines, headquartered in Atlanta, GA, US, is one of the major players in the aviation industry with an official website, delta.com. Established in 1929, the airline is recognized globally for its wide range of airline services, including passenger and cargo transport. Originally envisioned as a crop-dusting service, Delta has progressed over the decades into a globally acclaimed airline, serving more than 200 million customers annually across a substantial international network spanning over 50 countries. Delta’s core values are rooted in honesty, integrity, respect, perseverance, and service and its mission is to connect the world in a safe, reliable, and customer-centric manner.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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