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Customer Service Gate Agent Jobs (NOW HIRING)

FleetLogix

Customer Service Gate Agent

Boise, ID · On-site

$18/hr

CUSTOMER SERVICE GATE AGENT Boise, ID FleetLogix is the premier provider of fleet management and transportation services. Our goal is to deliver the highest quality service, safety, and customer ...

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How much do customer service gate agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service gate agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges customer service gate agents face during irregular operations or flight delays?

Customer Service Gate Agents often face heightened stress and increased passenger inquiries during flight delays or irregular operations. Managing large crowds, providing timely and accurate updates, and assisting frustrated travelers can be particularly challenging. Agents must remain calm, think quickly, and collaborate closely with flight crews, ramp agents, and customer service teams to rebook passengers, answer questions, and ensure the boarding process proceeds smoothly despite disruptions.

What are the key skills and qualifications needed to thrive as a customer service gate agent, and why are they important?

To thrive as a Customer Service Gate Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, boarding pass scanners, and airport security protocols is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help agents provide excellent customer experiences. These skills are crucial for ensuring smooth boarding processes, resolving passenger issues efficiently, and maintaining airline reputation.

What is the difference between Customer Service Gate Agent vs Ticketing Agent?

AspectCustomer Service Gate AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirport gate area, assisting passengers at boardingTicket counters, assisting with ticketing and check-in
Employer & IndustryAirlines, airports

Customer Service Gate Agents primarily assist passengers at the boarding gate, focusing on boarding procedures and passenger inquiries. Ticketing Agents handle ticket sales, check-in, and reservations at the ticket counter. While both roles require customer service skills and work in airport environments, Gate Agents focus on boarding, whereas Ticketing Agents handle reservations and ticketing processes.

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The top searched job categories for Customer Service Gate Agent jobs are:

Customer Service Gate Agent jobs near you
Infographic showing various Customer Service Gate Agent job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Gate Agent

FleetLogix, Inc.

Boise, ID

$18/hr

Full-time, Part-time

Posted 21 days ago

FleetLogix rating

6.7

Company rating: 6.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

CUSTOMER SERVICE GATE AGENT
Boise, ID
FleetLogix is the premier provider of fleet management and transportation services. Our goal is to deliver the highest quality service, safety, and customer satisfaction. If you would like to join a winning team, work outside, and have room for advancement please apply. We offer competitive pay, part-time/full-time employment, and health benefits when eligible. We look forward to you joining our team!
Pay: $18.00/hour
Available Shift: 8:00pm to 1:00am / 3:00am
The Customer Service Gate Agent (CSR) is responsible for tracking vehicles on the ready line with scanning technology to maintain current inventory records. The CSR helps receive and check-in returned rental vehicles as well as control the exit gates. The CSR plays an important role in ensuring customer satisfaction in the daily operation.
Job Responsibilities:
  • Maintain strong customer service, both internally and externally.
  • Maintain knowledge of the site and the designated locations of out of service (O/S) vehicles, shop/maintenance vehicles, turn back (T/B) vehicles, return lanes, ready stalls and quick turn area (QTA).
  • Serve as gate attendant at lot exit point as required as well as perform assigned customer check-out tasks as required.
  • Efficiently and correctly operate data entry devices.
  • Maintain a clean and safe working area.
  • Operate the motor vehicle in accordance with all company and customer policies and adhere to state motor vehicle laws.
  • Inspect vehicles and ensure specific customer expectations are met on vehicles ready for rental.
  • Meet productivity standards and benchmarks in assigned location.
  • Perform a variety of tracking and counting tasks to keep track of vehicle locations and availability.
  • Track both tasks on productivity sheets and report to management for productivity purposes.
  • Regular attendance according to the FleetLogix policy is required and is an essential function of the position. Employees with attendance issues or excessive tardiness will be subject to disciplinary action, up to and including termination.
  • Other duties as assigned (Please note, that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.) Duties, responsibilities and activities may change at any time with or without notice.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
  • Applicant must meet our minimum hiring age, have a valid state issued Driver's License with satisfactory driving record.
  • At least 4 years of qualified driving experience.
  • Must pass a background check, drug screening and driver safety skills test.
  • Ideal applicants have open availability, a great work ethic, and are dependable.
  • Ability to communicate with others by both talking and signaling people to convey or exchange information. Includes giving directions to helpers and customers. Must be able to read and interpret street signs/traffic signals and obey traffic rules; as well as read safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine logs and reports.
Physical Demands:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; stand more than 15 minutes; walk; talk and hear. The employee is frequently required to climb; balance; stoop; kneel; crouch, or crawl. The employee is occasionally required to use hands; fingers and arms to grasp, reach, carry, or lift. The employee must occasionally lift and/or move up to 50 pounds.
  • Move in and out of cars all day, as well as walking areas exceeding 300 yards multiple times per day.
  • Stand for long periods, bending over repeatedly, as well as kneel, stoop, bend, crouch, or crawl. Use hands; fingers and arms to grasp, reach, stretch, carry, or lift. Occasionally lift and/or move up to 50 pounds.
FleetLogix, Inc. is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We promote a workplace that is free of drugs and alcohol. All employment is contingent upon completion of drug and background screenings.

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