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Customer Service Fulfillment Associate Jobs in Decatur, GA

Publisher Services, Inc

Fulfillment Associate

Atlanta, GA · On-site

$15.50 - $18.25/hr

Fulfillment Associate I The Fulfillment Associate I is responsible for performing a variety of tasks focusing on fulfilling orders within a specific ship window, while ensuring accuracy through ...

Publisher Services Inc

Fulfillment Associate

Atlanta, GA · On-site

$15.50 - $18.25/hr

General Summary The Fulfillment Associate I is responsible for performing a variety of tasks focusing on fulfilling orders within a specific ship window, while ensuring accuracy through Quality ...

Publisher Services Inc

Fulfillment Associate

Atlanta, GA · On-site

$15.50 - $18.25/hr

General Summary The Fulfillment Associate I is responsible for performing a variety of tasks focusing on fulfilling orders within a specific ship window, while ensuring accuracy through Quality ...

Mom's Meals

3rd Shift Fulfillment Associate

Conyers, GA · On-site

$18/hr

... of each customer's order as it passes in front of them in a safe and efficient manner. This ... Have a strong service orientation * Be a team player, including the ability to communicate well ...

Mom's Meals

2nd Shift Fulfillment Associate

Conyers, GA · On-site

$17.50/hr

... of each customer's order as it passes in front of them in a safe and efficient manner. This ... Have a strong service orientation * Be a team player, including the ability to communicate well ...

Mom's Meals

2nd Shift Fulfillment Associate

Conyers, GA · On-site

$17.50/hr

... of each customer's order as it passes in front of them in a safe and efficient manner. This ... Have a strong service orientation * Be a team player, including the ability to communicate well ...

Mom's Meals

3rd Shift Fulfillment Associate

Conyers, GA · On-site

$18/hr

... of each customer's order as it passes in front of them in a safe and efficient manner. This ... Have a strong service orientation * Be a team player, including the ability to communicate well ...

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Customer Service Fulfillment Associate information

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How much do customer service fulfillment associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service fulfillment associate in Decatur, GA is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What is a customer service fulfillment associate?

Customer Service Fulfillment Associates are professionals responsible for processing and managing customer orders, handling inquiries, and ensuring timely delivery of products or services. They act as a bridge between customers and the company, addressing any issues related to orders, shipping, and returns. Their role often involves using inventory management systems, coordinating with warehouses, and maintaining accurate records to ensure customer satisfaction. Strong communication and organizational skills are essential for success in this position.

What skills and qualifications are needed to thrive as a customer service fulfillment associate?

To thrive as a Customer Service Fulfillment Associate, you need strong organizational skills, attention to detail, and experience in order processing or inventory management, often supported by a high school diploma or equivalent. Familiarity with order management systems, warehouse software, and basic office tools like spreadsheets is typically required. Excellent communication, problem-solving, and teamwork abilities help you deliver exceptional service and resolve customer issues efficiently. These skills are essential to ensure accurate order fulfillment, customer satisfaction, and smooth workflow operations.

How does a customer service fulfillment associate typically collaborate with other departments to resolve customer issues?

Customer Service Fulfillment Associates frequently work closely with warehouse, logistics, and inventory management teams to resolve order-related concerns. When a customer reports a problem, such as a delayed shipment or incorrect item, associates coordinate with these departments to investigate and expedite solutions. Effective communication and teamwork are crucial, as associates must relay accurate information between customers and internal teams. This collaborative approach ensures customer satisfaction and smooth order fulfillment.

What is the difference between Customer Service Fulfillment Associate vs Customer Service Representative?

AspectCustomer Service Fulfillment AssociateCustomer Service Representative
Primary RoleHandles order processing, packaging, and shipping coordinationAddresses customer inquiries, resolves issues, and provides product information
Work EnvironmentWarehouse or fulfillment centerCall centers, retail stores, or office settings
Required SkillsOrder management, basic logistics, attention to detailCommunication, problem-solving, customer service skills
Common CertificationsNone typically required, but logistics or warehouse certifications can helpCustomer service or communication certifications beneficial

While both roles involve customer interaction, the Customer Service Fulfillment Associate focuses on order processing and logistics within a fulfillment environment, whereas the Customer Service Representative primarily handles customer inquiries and support. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What cities near Decatur, GA are hiring for Customer Service Fulfillment Associate jobs?

Cities near Decatur, GA with the most Customer Service Fulfillment Associate job openings:

Customer Service Fulfillment Associate jobs near you

Fulfillment Associate

Atlanta, GA • On-site

Publisher Services, Inc
See more jobs at Publisher Services, Incexternal

$15.50 - $18.25/hr

Other

Re-posted yesterday

Job description

Fulfillment Associate I

The Fulfillment Associate I is responsible for performing a variety of tasks focusing on fulfilling orders within a specific ship window, while ensuring accuracy through Quality Control measures. The Fulfillment Associate I position is an entry level position into the organization with an emphasis on training across all aspects of fulfillment. This position requires some repeated heavy lifting (up to 50 lbs) throughout the day, carrying and lifting while reaching, bending, climbing, walking, and standing to move product throughout the warehouse. He or she will operate light and heavy warehouse equipment as needed for picking, packing and shipping.

Responsibilities
  • Assist in fulfillment process by Picking, Packing, and Labeling inventory to fill sales orders as instructed by team leads and other management.
  • Prepare, organize, and process orders with a high level of accuracy. Fulfill and organize orders to ensure the shipping process is efficient and accurate.
  • Communicate with team lead to rectify problems such as damages, shortages, irregular specifications of product or noncompliance.
  • Ensure stable packing of product to minimize damages, or fall-over, by following routing guidelines and stage shipment in designated areas directed by team leads.
  • Record shipment data such as pallet count, carton count, height, and weight to aid in shipment routing.
  • Move or load materials using light and heavy duty work devices such as conveyors, hand trucks, forklifts, ride on pallet jacks, or pallet jacks.
  • Comply with company regulations by following all quality assurance standards, including good housekeeping and overall cleanliness of products and work areas.
  • Maintain readiness of all distribution equipment and materials (forklifts, pallet jacks, hand trucks, conveyor systems, tape guns, box knives, etc.) including regular cleaning and user maintenance.
  • Must be able to work overtime when necessary and be able to participate in physical inventory counts.
  • Store shipping materials and supplies. Notify team lead of stock levels.
Qualifications
  • Forklift experience preferred but not mandatory.
  • High school diploma or GED or equivalent work experience in warehousing, distribution, fulfillment.
  • Ability to read and understand the English language for the purpose of comparing and reading product descriptions, names and shelf labels.
  • Ability to use good judgment in order to carry out detailed instructions.
  • Must possess basic math skills

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