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Customer Service Experience Manager Jobs in Roy, UT

SBM Management Services

Customer Service Rep

South Weber, UT · On-site

$14.75 - $20/hr

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ... Education and/ or Experience: No specific education requirement, 3-6 months training or experience ...

AlphaGraphics

Customer Service Representative

Layton, UT · On-site

$14.50 - $19.75/hr

Customer Service Representative We are looking for an ambitious and experienced customer service ... Highly detailed with strong organizational and time management skills * Understanding of basic ...

AlphaGraphics

Customer Service Representative

Layton, UT · On-site

$14.50 - $19.75/hr

Customer Service Representative We are looking for an ambitious and experienced customer service ... Highly detailed with strong organizational and time management skills * Understanding of basic ...

SBM Management Services

Customer Service Rep

Ogden, UT · On-site

$15.75 - $21.25/hr

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ... Education and/ or Experience: No specific education requirement, 3-6 months training or experience ...

SBM Management Services LP

Customer Service Rep

Harrisville, UT · On-site

$16 - $21.75/hr

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ... Education and/ or Experience: No specific education requirement, 3-6 months training or experience ...

SBM Management Services LP

Customer Service Rep

Ogden, UT · On-site

$15.75 - $21.25/hr

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ... Education and/ or Experience: No specific education requirement, 3-6 months training or experience ...

SBM Management Services LP

Customer Service Rep

Ogden, UT · On-site

$15.75 - $21.25/hr

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ... Education and/ or Experience: No specific education requirement, 3-6 months training or experience ...

SBM Management Services LP

Customer Service Rep

Riverdale, UT · On-site

$15.50 - $21.25/hr

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ... Education and/ or Experience: No specific education requirement, 3-6 months training or experience ...

SBM Management Services LP

Customer Service Rep

Uintah, UT · On-site

$14.75 - $20/hr

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ... Education and/ or Experience: No specific education requirement, 3-6 months training or experience ...

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All JobsCustomer Service Experience JobsCustomer Service Experience Manager JobsCustomer Service Experience Manager Jobs in Roy, UT

Customer Service Experience Manager information

See Roy, UT salary details

$23.4K

$55.3K

$96.3K

How much do customer service experience manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service experience manager in Roy, UT is $55,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $66,800.00 per year, depending on experience, location, and employer.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How do you become a customer service experience manager?

To become a customer service experience manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service roles. Developing strong communication, leadership, and problem-solving skills is essential, and familiarity with customer relationship management (CRM) tools can be beneficial. Progression often involves gaining supervisory experience and demonstrating the ability to improve customer satisfaction metrics.

What skills do you need to be a customer service experience manager?

A customer service experience manager needs strong communication, leadership, and problem-solving skills to effectively oversee customer interactions and improve service quality. They should also have experience with customer relationship management (CRM) tools, data analysis, and team management to ensure a positive customer experience and meet organizational goals.

What cities near Roy, UT are hiring for Customer Service Experience Manager jobs?

Cities near Roy, UT with the most Customer Service Experience Manager job openings:

Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in Roy, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,318 per year, or $26.6 per hour.

CUSTOMER SVC/SERVICE BOOTH MGR

Smith's Food and Drug

Layton, UT • On-site

Part-time

Posted 2 days ago

New

Smith's Food and Drug rating

5.9

Company rating: 5.9 out of 10

Based on 304 frontline employees who took The Breakroom Quiz

68th of 124 rated grocery stores

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department. Direct the day-to-day functions of Front-end operations. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

    Desired Previous Job Experience:
    • High school diploma or equivalent
    • Management experience
    • Front-end retail experience
    • Second language: speaking, reading and/or writing.
    Minimum Position Qualifications:
    • Effective communication skills
    • Knowledge of basic math: counting, addition, and subtraction.
    • Ability to handle stressful situations
    • Retail or Customer Service experience
    • Must be able to meet the minimum physical demands of the position.
    • Must be 18 or older.
    Essential Functions:
    • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
    • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
    • Monitor and control supply expenses for the department.
    • Manage cash control, sales and cash items and records for the store.
    • Develop adequate scheduling to balance customer volume with associate needs.
    • Implement the period promotional plan for the department.
    • Stay current with present, future, seasonal and special ads.
    • Monitor and control expenses for the department.
    • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
    • Plan, organize and supervise the inventory process.
    • Train department associates on inventory/stocking and Computer Assisted Ordering.
    • Adhere to all local, state and federal health and civil codes.
    • Observe scheduled shift operating hours.
    • Support service expectations such as, but not limited to QueVision, money services, self-checkout goals.
    • Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
    • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
    • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
    • Notify management of customer or employee accidents.
    • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
    • Oversee and manage the efficient operations of all functions and activities of the Front-end.
    • Must be able to perform the essential functions of this position with or without reasonable accommodation.

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