ZipRecruiter

Log In

1

Customer Service Experience Manager Jobs in Draper, UT

EŌS Fitness

Member Experience Manager

Salt Lake City, UT · On-site

$15 - $17/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EoS Fitness

Member Experience Manager

West Jordan, UT · On-site

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EŌS Fitness

Member Experience Manager

South Jordan, UT · On-site

$15 - $17/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EŌS Fitness

Member Experience Manager

Orem, UT · On-site

$15 - $17/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EŌS Fitness

Member Experience Manager

Sandy, UT · On-site

$15 - $17/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EŌS Fitness

Member Experience Manager

West Jordan, UT · On-site

$15 - $17/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EŌS Fitness

Member Experience Manager

Taylorsville, UT · On-site

$15 - $17/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EŌS Fitness

Member Experience Manager

Bountiful, UT · On-site

$15 - $17/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EoS Fitness

Member Experience Manager

Centerville, UT · On-site

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

next page

Showing results 1-20

All JobsCustomer Service Experience JobsCustomer Service Experience Manager JobsCustomer Service Experience Manager Jobs in Draper, UT

Customer Service Experience Manager information

See Draper, UT salary details

$22.9K

$54.2K

$94.4K

How much do customer service experience manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer service experience manager in Draper, UT is $54,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $65,400.00 per year, depending on experience, location, and employer.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How do you become a customer service experience manager?

To become a customer service experience manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service roles. Developing strong communication, leadership, and problem-solving skills is essential, and familiarity with customer relationship management (CRM) tools can be beneficial. Progression often involves gaining supervisory experience and demonstrating the ability to improve customer satisfaction metrics.

What skills do you need to be a customer service experience manager?

A customer service experience manager needs strong communication, leadership, and problem-solving skills to effectively oversee customer interactions and improve service quality. They should also have experience with customer relationship management (CRM) tools, data analysis, and team management to ensure a positive customer experience and meet organizational goals.

What cities near Draper, UT are hiring for Customer Service Experience Manager jobs?

Cities near Draper, UT with the most Customer Service Experience Manager job openings:

Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in Draper, UT as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,219 per year, or $26.1 per hour.

Customer Experience Manager at Park Avenue Apartments

Salt Lake City, UT • On-site

Cottonwood Residential
Real Estate • 501 - 1,000 employees
Learn more about Cottonwood Residentialexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Do you love helping people feel at home? As a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Park Avenue Apartments in Salt Lake City, UT. Apply today! 

In this role, you will work full-time. A flexible schedule is required, which includes weekends and evening hours. 

Compensation & Benefits of a Customer Experience Manager
  • Competitive base pay and quarterly bonus structure!
  • Full health, vision, dental, life, and disability benefits - available within 1-30 days!
  • Generous 401k and HSA Company match!
  • Paid time off - eligible for 3 weeks (120 hours) in 1st year!
  • 10.5 paid holidays!
Qualifications & Experience of a Customer Experience Manager
  • Leasing, sales, and/or customer service experience required.
  • Minimum of one year of experience in multifamily property management required.
  • General marketing, social media, and online marketing experience required.
  • Exceptional multi-tasking and communication skills, both oral and written.
  • A good understanding of basic accounting practices is a plus.
  • Entrata Core experience is a plus.
  • Knowledge of Fair Housing Laws is preferred.
  • Weekend availability is required.
Job Summary of a Customer Experience Manager
  • Overseeing Customer Experience Specialist performance.
  • Processing applications and leases.
  • Assisting with move-in and move-out needs, including generating documentation and contracts necessary for renting. 
  • Assisting with outreach marketing, social media marketing, and with coordinating leasing and resident activities.
  • May occasionally perform supervisory duties in the absence of the Community Manager.

Apply