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Customer Service Experience Manager Jobs in Renton, WA

GAIA FLOORING INC

Customer Service Representative

Kent, WA · On-site

$20 - $24/hr

Have open communication with management to remain updated on new products, policies, and services * Perform other duties as assigned. Requirements: * High School Diploma * Customer Service Experience ...

GAIA FLOORING INC

Customer Service Representative

Kent, WA · On-site

$20 - $24/hr

Have open communication with management to remain updated on new products, policies, and services * Perform other duties as assigned. Requirements: * High School Diploma * Customer Service Experience ...

Macy's

Manager, Sales and Customer Service

Bellevue, WA · On-site

$64K - $107K/yr

Their passion for the perfect customer experience drives the service team to maintain a welcoming ... Manage selling support, including the stockroom, signing, equipment, and merchandising * Support ...

Macy's

Manager, Sales and Customer Service

Bellevue, WA

$57K - $65K/yr

Their passion for the perfect customer experience drives the service team to maintain a welcoming ... Manage selling support, including the stockroom, signing, equipment, and merchandising * Support ...

Macy's

Manager, Sales and Customer Service

Bellevue, WA

$64K - $107K/yr

Their passion for the perfect customer experience drives the service team to maintain a welcoming ... Manage selling support, including the stockroom, signing, equipment, and merchandising * Support ...

Kensoft, Inc

Customer Service

Seattle, WA

$15 - $28/hr

Provide accurate information about products and services. Resolve customer concerns and complaints ... No prior experience required; fresh graduates are encouraged to apply. Strong communication and ...

Florida Tile, Inc.

Customer Service

Kent, WA · On-site

$17.75 - $24.25/hr

This position will assist the Branch Manager / Branch Operations Manager, and other branch ... Forklift experience is a plus. * Warehouse experience is a plus. * Flooring or tile industry ...

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Customer Service Experience Manager information

See Renton, WA salary details

$27.6K

$65.2K

$113.6K

How much do customer service experience manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer service experience manager in Renton, WA is $65,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $78,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How do you become a customer service experience manager?

To become a customer service experience manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or team leadership. Developing strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are essential, and some roles may require leadership or certification in customer experience management. Progression often involves gaining experience in customer service roles and demonstrating the ability to improve customer satisfaction and team performance.

What skills do you need to be a customer service experience manager?

A customer service experience manager needs strong communication, leadership, and problem-solving skills to oversee customer interactions and improve service quality. They should also have experience with customer relationship management (CRM) tools and data analysis to monitor performance and implement improvements.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
What cities near Renton, WA are hiring for Customer Service Experience Manager jobs? Cities near Renton, WA with the most Customer Service Experience Manager job openings:
Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $65,238 per year, or $31.4 per hour.

Customer Service Representative

GAIA FLOORING INC

Kent, WA • On-site

$20 - $24/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 19 days ago

Job description

Customer Service Representative

As a fresh face in the flooring world, Gaia is building a brand that our customers and end users can be satisfied with. As a Customer Service Rep, you will often provide the first impression of Gaia to our customers and business partners. You will be answering phones and helping individuals who come to our office to pick up materials. Ultimately, we’re seeking a Customer Service Rep that demonstrates a strong work-ethic, punctuality, and reliability. Strong communication and teamwork will be vital in this role.

Schedule: Monday - Friday, 8 am to 4:30 pm
Location: 26609 79th Ave S, Kent WA 98032
Pay Rate: $20 - $24 hourly

Responsibilities:

  • Greet and engage clients with a positive demeanor when they’re Will Calling materials
  • Answer phone calls while providing excellent customer service
  • Respond to email inquiries in a timely fashion
  • Conduct stock checks, order placements, and send confirmations
  • Perform data entry and up keep on daily logs
  • Follow up with clients on open orders and cancellations of unneeded orders
  • Schedule delivery routes efficiently and confirm deliveries
  • Assist the outside sales team by providing general information about products and services to clients and potential dealers
  • Have open communication with management to remain updated on new products, policies, and services
  • Perform other duties as assigned.

Requirements:

  • High School Diploma
  • Customer Service Experience (At least 1 year)
  • Knowledge of the Google Suite and MS Office Suite
  • General computer and virtual skills
  • Excellent written and verbal communication skills
  • Great time management skills with the ability to prioritize work
  • Strong organizational skills
  • US Work Authorization

Benefits:

  • Paid Time Off
  • Paid Holidays
  • Health and Dental Benefits
  • 401k