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Customer Service Engineer Jobs in Oregon (NOW HIRING)

NICE

OR

$19.25 - $26.50/hr

About the Role As a Customer Success Engineer , you will be responsible for delivering world-class service and support to NiCE customers. In this customer-facing role, you will build strong ...

CredTALENT

Field Service Engineer

Portland, OR · On-site

Foster strong relationships with customers by delivering confident, courteous, and knowledgeable service. * Continuously improve engineering capabilities and contribute to company technical ...

Orion Talent

Field Service Engineer

Hillsboro, OR · On-site

$80K/yr

The Field Service Engineer works closely with customers and internal engineering teams to ensure system reliability, maximize equipment performance, and support continuous improvement initiatives ...

Kla

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The KLA Services organization partners with our field teams and customers in all business sectors ... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ...

Orbotech

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The KLA Services organization partners with our field teams and customers in all business sectors ... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The KLA Services organization partners with our field teams and customers in all business sectors ... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

The KLA Services organization partners with our field teams and customers in all business sectors ... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ...

Amat

Field Service Engineer II (C2)

Hillsboro, OR

$31 - $42.40/hr

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct ... liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll ...

Orion Talent

Field Service Engineer

Portland, OR · On-site

$35/hr

Description The Field Service Engineer is responsible for installing, maintaining, troubleshooting, repairing, and optimizing Evatec equipment at customer locations throughout North America. This ...

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All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Oregon

Customer Service Engineer information

See Oregon salary details

$41.2K

$83.1K

$114.7K

How much do customer service engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer service engineer in Oregon is $83,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $95,200.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior-level engineers in specialized fields such as software engineering, petroleum engineering, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and working in high-demand industries or leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in technology and energy sectors.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What do customer engineers do?

Customer Service Engineers diagnose, repair, and maintain technical equipment and systems for clients. They often provide on-site support, troubleshoot issues, and ensure products function correctly, requiring technical skills and knowledge of relevant tools and protocols.

What does a customer service engineer do?

A customer service engineer provides technical support and assistance to clients by troubleshooting hardware and software issues, often working directly with customers to resolve problems. They may also install, maintain, and upgrade equipment, and require strong communication skills and technical knowledge of relevant products or systems. The role often involves working in a technical environment and may require certifications or training in specific technologies.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What engineer makes $500,000 a year?

A highly experienced and specialized engineer, such as a senior software engineer, petroleum engineer, or aerospace engineer in senior or executive roles, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and may include bonuses or stock options that contribute to total compensation.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Oregon? For Customer Service Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Oregon look for? The top searched job categories for Customer Service Engineer jobs in Oregon are:
Customer Service Engineer jobs near you
Senior Customer Service Engineer

Senior Customer Service Engineer

NICE

OR

$19.25 - $26.50/hr

Other

Re-posted 3 days ago

Job description

About the Role

As a Customer Success Engineer, you will be responsible for delivering world-class service and support to NiCE customers. In this customer-facing role, you will build strong relationships with new and existing customers by understanding their business needs, providing technical guidance, recommending product and service enhancements when appropriate, and ensuring customers are realizing maximum value from their NiCE solutions.

You will act as a trusted advisor, collaborating closely with cross-functional teams to resolve technical challenges, drive customer satisfaction, and create a positive customer experience throughout the customer lifecycle.

Key Responsibilities
  • Provide support to customers during standard business hours through phone, chat, email, and screen sharing, with occasional extended hours as required for critical customer concerns.
  • Build and maintain strong customer relationships while serving as a trusted technical resource.
  • Own customer satisfaction by addressing overall concerns, change requests, work orders, and service-related issues.
  • Perform effective triage and troubleshooting for reported customer issues and provide timely resolutions.
  • Partner with internal teams-including Technical Support, Professional Services, Product Management, Engineering, and other cross-functional organizations-to ensure technical challenges and customer requests are progressing toward resolution within established SLA targets.
  • Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned customer accounts.
  • Build expertise in telecommunications, contact center technologies, and related industry solutions.
  • Gain a strong understanding of each customer's contact center environment and business objectives, demonstrating how NiCE solutions support their operational goals.
  • Monitor product and service usage, understand realized customer benefits and achievements, identify opportunities for improvement, and help define next steps that drive continued customer success.
Required Qualifications
  • 5+ years of college education or equivalent professional work experience.
  • 5+ years of customer service experience supporting software solutions.
  • 5+ years of contact center industry experience.
  • Demonstrated experience working collaboratively within a team environment and contributing to overall organizational success.
  • Strong understanding of contact center operations, business processes, and supporting software technologies.
What Success Looks Like

The successful Customer Success Engineer delivers exceptional customer experiences by combining technical expertise with a consultative approach. They proactively build trusted customer relationships, collaborate effectively across internal teams, resolve technical challenges efficiently, and ensure customers maximize the value of their NiCE solutions while achieving their business objectives.

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