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Customer Service Engineer Jobs in New York (NOW HIRING)

Eos Energy Enterprises

Service Engineer

Edison, NJ · On-site

Manage a ticketing system to ensure that customer requests and issues are addressed promptly ... Collaborates with services and product teams, vendors, and others to develop and implement ...

Eos Energy Storage

Service Engineer

Edison, NJ · On-site

$90 - $130/hr

Manage a ticketing system to ensure that customer requests and issues are addressed promptly ... Collaborate with services and product teams, vendors, and others to develop and implement ...

ITW Instron

Field Service Engineer

Fairfield, NJ · Remote

$38 - $44/hr

Field Service Engineer - Mechanical & Electro-Mechanical Systems Location: Greater Hackensack, NJ ... Travel to customer facilities to perform: * Preventive maintenance * Equipment calibration

Bio-Techne

Field Service Engineer

New York, NY · On-site +1

$76K - $125K/yr

Job Purpose The Field Service Engineer provides remote and onsite technical support for pre-sales ... Identify customer concerns and communicate feedback to internal teams. * Maintain in-depth ...

Profound Medical

Field Service Engineer

Newark, NJ · Remote

Act as the primary link between customer and Profound as needed. * Document service records and ... Interact with the engineering, quality and operations team to drive the resolution of technical ...

nGenium

Senior Imaging Service Engineer (NYC)

New York, NY · On-site

$80K - $130K/yr

Job Summary Imaging Service Engineer (New York City) Location: New York City Salary: $80,000 - $130 ... customer satisfaction across hospital and clinical environments. If you're a technically strong ...

ATS Automation

Field Service Engineer

Parsippany, NJ

$38 - $44/hr

We are known for precision engineering, innovation, and exceptional customer support. As a Field Service Engineer , you will be the face of IWK at customer sites, delivering expert service ...

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Showing results 21-40

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in New York

Customer Service Engineer information

See New York salary details

$42.7K

$86K

$118.7K

How much do customer service engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service engineer in New York is $85,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

How much do customer service engineers make?

Customer Service Engineers typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical or complex service environments.

What are popular job titles related to Customer Service Engineer jobs in New York?

For Customer Service Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Service Engineer jobs in New York look for?

The top searched job categories for Customer Service Engineer jobs in New York are:

Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $85,957 per year, or $41.3 per hour.

Field Service Engineer

Heidelberg Engineering, Inc.

New York, NY • On-site

Full-time

Posted 21 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
JOB TITLE: Field Service Engineer - New York/New Jersey
JOB SUMMARY: Heidelberg Engineering, Inc. develops, manufactures, sells and services high end laser diagnostic imaging systems for eye healthcare. The company is looking for a Technical Field Service Engineer to perform advanced and expert level field service repairs in a diagnostic medical technology environment. This is a developing position which includes working closely with technical and field support management to implement technical training programs in the field to bring advanced repair procedures to the current field service team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide high priority site visits to diagnose, troubleshoot and repair system problems, perform preventative maintenance procedures and technical upgrades on Heidelberg Engineering instruments and software.
  • Provide telephone and remote technical support to resolve equipment related problems.
  • Accurately report failure and repair data through company systems and to appropriate personnel.
  • Maintain clinical and technical knowledge to stay current with technology and product applications.
  • Follow up on customer concerns and bring issues to resolution.

Position Requirements
KNOWLEDGE/SKILLS/ABILITIES REQUIRED:
  • Bachelor's degree preferred or an equivalent combination of education, training and experience.
  • Two (2) year medical equipment service industry experience including demonstrated proficiency in resolving technical problems in medical imaging modality.
  • Thorough knowledge of Microsoft operating systems, Local Area Networks, computers, disk drives and data management.
  • Experience with digital volt meters, laser power meters, optical alignment tools and specialized test equipment.
  • Demonstrated proficiency in resolving complex technical problems in medical imaging modality with minimal assistance.
  • Excellent communication skills and the ability to interact in a professional and responsive manner with highly specialized medical personnel.
  • Strong organizational and time-management abilities.
  • Ability and desire to multi-task and a willingness to take ownership through completion of all responsibilities.
  • Must be a self-starter, have strong interpersonal and organizational skills, and be flexible in a dynamic team environment.

PHYSICAL DEMANDS:
  • Must be located within 30 miles of New York City
  • Travel estimated at 75%-80%
  • While performing the duties the employee is:
    • constantly required to reach to use computers and other office equipment
    • constantly required to view objects at close and distant ranges
    • frequently required to communicate with others
    • frequently required to sit and stand
  • Requires fine manipulation and simple grasping in order to utilize equipment.
  • Requires occasional lifting and transporting of items weighing up to 50 lbs.
  • Equipment typically used: Computers, Heidelberg devices, USB devices. Digital Volt Meters, laser power meters, hand tools optical alignment tools and specialized test equipment.

Note: For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.
Full-Time/Part-Time
Full-Time
Number of Openings
1
Location
New York City
This position is currently accepting applications.

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