PSC Registration Rep
Our client, a Medical Research company, is looking for a PSC Registration Rep for their Springfield OR location. Responsibilities include all PSC (Patient Service Center) front office duties. This function includes and is not limited to: customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.
Responsibilities:
- Responsible for all PSC (Patient Service Center) front office duties.
- Greet customers appropriately.
- Treat all customers in a courteous manner.
- Assists patients with kiosk signin, and ensures accuracy of same.
- Contacts clients to obtain patient orders.
- Handles customer inquiries.
- Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
- Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
- Demonstrates organizational commitment and values of Client.
- Adheres to departmental and company policies.
- Answers the telephone in a friendly and helpful manner, by incorporating the company name, selfidentification and a helpful statement.
- Use established protocols for reporting customer complaints.
- Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
- Assists with stocking of supplies.
- Other duties as required to meet the customer requirements.
- Completes special projects as requested by supervisor or manager.
Requirements:
- One year customer service experience
- Keyboard/data entry and PC experience
- Medical Terminology helpful, not required
- Must have strong communication skills.
- Able to speak clearly and effectively communicate to customers and peer groups.
- Demonstrates good organization, communication, and interpersonal skills.
- Capable of handling multiple priorities in a high-volume setting.
- Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
- High School Diploma or Equivalent Required
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities