Data Analyst
Springfield, VA · On-site
... support services to a range of customers spanning across the Department of Defense, Federal ... SPA has an upcoming need for a Data Analyst to provide hybrid support in Northern Virginia.
Data Analyst
Springfield, VA · On-site
... support services to a range of customers spanning across the Department of Defense, Federal ... SPA has an upcoming need for a Data Analyst to provide hybrid support in Northern Virginia.
Data Analyst
Los Angeles, CA · On-site
$71.45K - $75.21K/yr
VOALA provides a variety of social services to Los Angeles area communities such as Head Start ... Conducts independent analysis reviewing data trends to develop improved automation in support of ...
Data Analyst
Los Angeles, CA · On-site
$71.45K - $75.21K/yr
VOALA provides a variety of social services to Los Angeles area communities such as Head Start ... Conducts independent analysis reviewing data trends to develop improved automation in support of ...
Data Analyst
$71.45K - $75.21K/yr
VOALA provides a variety of social services to Los Angeles area communities such as Head Start ... Conducts independent analysis reviewing data trends to develop improved automation in support of ...
New
Data Analyst
$71.45K - $75.21K/yr
VOALA provides a variety of social services to Los Angeles area communities such as Head Start ... Conducts independent analysis reviewing data trends to develop improved automation in support of ...
New
Data Analyst
Alexandria, VA · On-site
Because we were established for the purpose of public service and not for profit, we measure our success in the impact of our service. Position Overview ANSER is seeking a skilled Data Analyst to ...
Data Analyst
Alexandria, VA · On-site
Because we were established for the purpose of public service and not for profit, we measure our success in the impact of our service. Position Overview ANSER is seeking a skilled Data Analyst to ...
Senior Data Analyst
Los Angeles, CA · On-site
$130K - $150K/yr
Identify opportunities for optimization, customer segmentation, and targeting across the supported ... service, data-driven decision making. * Build strong relationships with business stakeholders ...
Senior Data Analyst
Los Angeles, CA · On-site
$130K - $150K/yr
Identify opportunities for optimization, customer segmentation, and targeting across the supported ... service, data-driven decision making. * Build strong relationships with business stakeholders ...
At least 1-3 years of experience in data analysis, inventory and customer service. Additional Information Shobha Mishra 973-967-3440 Shobha.MishraATartechinfo.com
At least 1-3 years of experience in data analysis, inventory and customer service. Additional Information Shobha Mishra 973-967-3440 Shobha.MishraATartechinfo.com
The Quality Data Analyst plays a critical role in transforming quality data into actionable ... Collaborate with quality and service teams to analyze feedback loops and enhance product ...
The Quality Data Analyst plays a critical role in transforming quality data into actionable ... Collaborate with quality and service teams to analyze feedback loops and enhance product ...
The Quality Data Analyst plays a critical role in transforming quality data into actionable ... Collaborate with quality and service teams to analyze feedback loops and enhance product ...
The Quality Data Analyst plays a critical role in transforming quality data into actionable ... Collaborate with quality and service teams to analyze feedback loops and enhance product ...
Data Analyst
Santa Barbara, CA · On-site
MetroSys is seeking a Data Analyst to support enterprise reporting and analytics initiatives for a ... services, or a regulated industry. * Exposure to marketing analytics, customer experience reporting ...
Data Analyst
Santa Barbara, CA · On-site
MetroSys is seeking a Data Analyst to support enterprise reporting and analytics initiatives for a ... services, or a regulated industry. * Exposure to marketing analytics, customer experience reporting ...
We are seeking a Data Analyst to join our tax recovery team, focusing on sales tax refund reviews ... customer service. Compensation: $75,000 Responsibilities: * Analyze large datasets of purchase ...
Quick apply
We are seeking a Data Analyst to join our tax recovery team, focusing on sales tax refund reviews ... customer service. Compensation: $75,000 Responsibilities: * Analyze large datasets of purchase ...
Data Analyst
Columbus, OH · On-site
$22 - $27/hr
Data Analyst Full Time | 8am-5pm | Hybrid Schedule Available Pay: $22-$27 per hour Lutheran Social ... and external customer service. * Strong computer skills including proficiency in Microsoft Word ...
Quick apply
Data Analyst
Columbus, OH · On-site
$22 - $27/hr
Data Analyst Full Time | 8am-5pm | Hybrid Schedule Available Pay: $22-$27 per hour Lutheran Social ... and external customer service. * Strong computer skills including proficiency in Microsoft Word ...
Power BI Data Analyst
Boise, ID · On-site
... customers extremely happy through technology offerings and services that maximize business ... Position Summary Fisher's is seeking a skilled and driven Power BI Data Analyst (level l or ll ...
Power BI Data Analyst
Boise, ID · On-site
... customers extremely happy through technology offerings and services that maximize business ... Position Summary Fisher's is seeking a skilled and driven Power BI Data Analyst (level l or ll ...
Customer Service / Data Entry / Front Desk Representative Our client in the Ewing area has 50 openings for Customer Service / Data Entry / Front Desk Representatives. All candidates must have ...
Customer Service / Data Entry / Front Desk Representative Our client in the Ewing area has 50 openings for Customer Service / Data Entry / Front Desk Representatives. All candidates must have ...
Data Analyst III
New York, NY · On-site
... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Our Data Scientists, Analysts, and Engineers work together to make data-and insights derived from ...
Data Analyst III
New York, NY · On-site
... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Our Data Scientists, Analysts, and Engineers work together to make data-and insights derived from ...
Staff Data Analyst
$145K - $155K/yr
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear ... This role is critical in our mission to empower our customers through the development and delivery ...
New
Staff Data Analyst
$145K - $155K/yr
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear ... This role is critical in our mission to empower our customers through the development and delivery ...
New
Data Analyst III
San Francisco, CA · On-site +1
$114.19K - $142.74K/yr
Our Data Scientists, Analysts, and Engineers work together to make data-and insights derived from ... Build and maintain dashboards and self-service reporting tools that enable business teams to ...
Data Analyst III
San Francisco, CA · On-site +1
$114.19K - $142.74K/yr
Our Data Scientists, Analysts, and Engineers work together to make data-and insights derived from ... Build and maintain dashboards and self-service reporting tools that enable business teams to ...
Data Analyst
Huntsville, AL · On-site
$110K - $135K/yr
Senior Data Analyst Full-Time with an Employee Owned and Best Places to Work Contractor Onsite at ... Our Mission is to deliver superior service to our customers and employees. We have achieved our ...
New
Data Analyst
Huntsville, AL · On-site
$110K - $135K/yr
Senior Data Analyst Full-Time with an Employee Owned and Best Places to Work Contractor Onsite at ... Our Mission is to deliver superior service to our customers and employees. We have achieved our ...
New
Data Analyst III
San Francisco, CA · On-site
... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Our Data Scientists, Analysts, and Engineers work together to make data-and insights derived from ...
Data Analyst III
San Francisco, CA · On-site
... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Our Data Scientists, Analysts, and Engineers work together to make data-and insights derived from ...
Data Analyst
Independence, OH · On-site
$47.81K - $66.93K/yr
Bright Beginnings provides services in Cuyahoga County and across the State of Ohio that support ... Summary The Data Analyst extracts, manages, transforms, and analyzes data for statewide Help Me ...
Data Analyst
Independence, OH · On-site
$47.81K - $66.93K/yr
Bright Beginnings provides services in Cuyahoga County and across the State of Ohio that support ... Summary The Data Analyst extracts, manages, transforms, and analyzes data for statewide Help Me ...
Data Analyst
San Francisco, CA · On-site
... services provided to customers, and the company's genuine concern for a sustainable environment ... Data Analyst Location: Looking for candidates in the Bay Area - San Francisco, Sacramento, Oakland ...
Data Analyst
San Francisco, CA · On-site
... services provided to customers, and the company's genuine concern for a sustainable environment ... Data Analyst Location: Looking for candidates in the Bay Area - San Francisco, Sacramento, Oakland ...
Customer Service Data Analyst information
See salary details
$14.90 - $17.94
11% of jobs
$20.68 is the 25th percentile. Wages below this are outliers.
$17.94 - $20.98
16% of jobs
$20.98 - $24.02
16% of jobs
The median wage is $25.54 / hr.
$24.02 - $27.05
15% of jobs
$27.05 - $30.09
11% of jobs
$32.29 is the 75th percentile. Wages above this are outliers.
$30.09 - $33.13
10% of jobs
$33.13 - $36.17
4% of jobs
$36.17 - $39.20
2% of jobs
$39.20 - $42.24
2% of jobs
$42.24 - $45.28
3% of jobs
$45.28 - $48.32
11% of jobs
$14
$29
$48
How much do customer service data analyst jobs pay per hour?
As of May 31, 2026, the average hourly pay for customer service data analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Service Data Analyst, and why are they important?
To thrive as a Customer Service Data Analyst, you need strong analytical skills, a background in statistics or a related field, and experience with customer service metrics. Familiarity with data analysis tools such as Excel, SQL, Tableau, or Power BI, as well as knowledge of CRM systems, is typically required. Excellent communication, problem-solving, and attention to detail are standout soft skills for this position. These skills and qualities enable analysts to interpret data accurately, provide actionable insights, and drive improvements in customer service operations.
How does a Customer Service Data Analyst typically collaborate with customer support teams to improve service quality?
Customer Service Data Analysts work closely with customer support teams by analyzing data from various channels—such as call logs, chat transcripts, and customer feedback—to identify trends and areas for improvement. They regularly present actionable insights to support team leads and management, helping to refine processes, training, and resource allocation. This collaboration ensures that data-driven strategies are implemented to enhance customer satisfaction and operational efficiency.
What are Customer Service Data Analysts?
Customer Service Data Analysts are professionals who collect, analyze, and interpret data related to customer interactions and support operations. They use data-driven insights to identify trends, measure performance, and recommend improvements to enhance customer satisfaction. Their work helps companies optimize their customer service processes, reduce response times, and improve overall service quality. Typically, they work closely with customer service teams, management, and IT departments to implement data-backed solutions.
What is the difference between Customer Service Data Analyst vs Customer Support Specialist?
| Aspect | Customer Service Data Analyst | Customer Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's in Data Analysis, Business, or related field; proficiency in data tools | High school diploma or equivalent; customer service training |
| Work Environment | Office setting, working with data and analytics tools | Call centers, retail, or online support channels |
| Employer & Industry Usage | Businesses analyzing customer data to improve services | Companies providing direct customer support and assistance |
| Common Search & Comparison | Focuses on data analysis of customer interactions | Focuses on direct customer communication and issue resolution |
The main difference is that a Customer Service Data Analyst specializes in analyzing customer data to identify trends and improve service strategies, while a Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential in customer service but focus on different aspects of the customer experience.
What states have the most Customer Service Data Analyst jobs? States with the most job openings for Customer Service Data Analyst jobs include:
Full-time
Posted 7 days ago
Job description
Overview
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
The Joint, Office of the Secretary of Defense, Interagency Division (JOID) provides expert support services to a range of customers spanning across the Department of Defense, Federal Civilian, and international markets. JOID provides a diverse portfolio of analytical and programmatic capabilities to help our customers make informed decisions on their most challenging issues.
The Critical Infrastructure Group (CIG) within JOID provides technical, programmatic and analytical support to customers with missions in national security to include the Department of Homeland Security (DHS), Health and Human Services (HHS), and the Federal Aviation Administration (FAA). The Group brings technical and operational expertise in fields of countering weapons of mass destruction, critical infrastructure protection, emergency response, nuclear non-proliferation, weapons deployment programs, and transportation safety. In addition to management and advisory services, CIG staff collaborate closely with our clients to provide high-quality modeling, simulation, software, and analytical products to meet the most demanding government standards and timelines.
SPA has an upcoming need for a Data Analyst to provide hybrid support in Northern Virginia.
Responsibilities
The candidate will work with a team of data architects, data analysts, and cost analysts to support the Department of Homeland Security in developing and implementing a data management and analysis solution for government cost and acquisition analysts. Will apply rational, systematic, science-based techniques, advanced analytical methods, and critical thinking to help inform clients and to improve decision-making in complex processes. Obtain, integrate, and report client data, and develop and apply analytic methodologies and principles. Lead the application of analytic techniques and help define project objectives and strategic direction. Resolve complex problems which require an in-depth knowledge of analytic methodologies and principles. Create and promulgate data collection templates, maintain databases, and work with various analytical tools. Analyze acquisition data, formulate conclusions and recommendations, design and develop materials, and evaluate effectiveness in accordance with stated guidelines, speculations, and models. Conduct research, data gathering, and technical reviews. Produce written deliverables to include reports, spreadsheets, databases, formal process mapping, technical design, system testing, and implementation activities. Troubleshoot issues in reports related to data and assimilating, integrating, and interfacing technical knowledge with business/system requirements. Manage client relationships and expectations.
Qualifications
Required:
Desired:
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
The Joint, Office of the Secretary of Defense, Interagency Division (JOID) provides expert support services to a range of customers spanning across the Department of Defense, Federal Civilian, and international markets. JOID provides a diverse portfolio of analytical and programmatic capabilities to help our customers make informed decisions on their most challenging issues.
The Critical Infrastructure Group (CIG) within JOID provides technical, programmatic and analytical support to customers with missions in national security to include the Department of Homeland Security (DHS), Health and Human Services (HHS), and the Federal Aviation Administration (FAA). The Group brings technical and operational expertise in fields of countering weapons of mass destruction, critical infrastructure protection, emergency response, nuclear non-proliferation, weapons deployment programs, and transportation safety. In addition to management and advisory services, CIG staff collaborate closely with our clients to provide high-quality modeling, simulation, software, and analytical products to meet the most demanding government standards and timelines.
SPA has an upcoming need for a Data Analyst to provide hybrid support in Northern Virginia.
Responsibilities
The candidate will work with a team of data architects, data analysts, and cost analysts to support the Department of Homeland Security in developing and implementing a data management and analysis solution for government cost and acquisition analysts. Will apply rational, systematic, science-based techniques, advanced analytical methods, and critical thinking to help inform clients and to improve decision-making in complex processes. Obtain, integrate, and report client data, and develop and apply analytic methodologies and principles. Lead the application of analytic techniques and help define project objectives and strategic direction. Resolve complex problems which require an in-depth knowledge of analytic methodologies and principles. Create and promulgate data collection templates, maintain databases, and work with various analytical tools. Analyze acquisition data, formulate conclusions and recommendations, design and develop materials, and evaluate effectiveness in accordance with stated guidelines, speculations, and models. Conduct research, data gathering, and technical reviews. Produce written deliverables to include reports, spreadsheets, databases, formal process mapping, technical design, system testing, and implementation activities. Troubleshoot issues in reports related to data and assimilating, integrating, and interfacing technical knowledge with business/system requirements. Manage client relationships and expectations.
Qualifications
Required:
- U.S. Citizen and eligible for a DHS suitability clearance
- 2+ years of professional experience in the area of data science or data engineering
- Bachelor's degree in Business, Engineering, Science, or Mathematics with 24 semester credit hours in quantitative analysis
- Validated analytical, creative, and effective problem solving skills, with the ability to present solutions both in written and oral format
- Solid understanding of applying mathematical, statistical, econometric, and other scientific methods to real world problems
Desired:
- Experience using R, Tableau, or Power BI
- Experience using ACEIT
- Active DHS suitability or DoD Secret clearance
- Experience with DoD or Coast Guard acquisition programs
About Systems Planning & Analysis
Sourced by ZipRecruiter
Industry
Guided missile and space vehicle manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Alexandria, VA, US
Year founded
1972