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Customer Service Data Analyst Jobs (NOW HIRING)

WizeHire, Inc

Data Analyst

Norcross, GA · On-site

$75K/yr

... to customer service. Applicants who do not complete the personality test accompanying this ... Excel, and other data analysis tools to extract and manipulate data. • Identify trends and ...

ResolveSoft Inc

Data Analyst

Washington, DC · On-site

$65K - $85K/yr

Onsite, Washington DC Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data that informs grants management ...

Analytic Services Inc

Data Analyst

Alexandria, VA

Position Overview ANSER is seeking a skilled Data Analyst to support an Office of the Secretary of War (OSW) client. In this role, you will leverage data analytics, business intelligence, and ...

BOK Financial

Senior Marketing Data Analyst

Tulsa, OK · On-site

$75K - $94K/yr

Business/Technical Analysis; Consumer Banking; Consumer Product Analyst; Data Pay Transparency ... You'll leverage customer, campaign, performance, and bank product and service data to develop ...

BOK Financial

Senior Marketing Data Analyst

Tulsa, OK

$79K - $98K/yr

Business/Technical Analysis; Consumer Banking; Consumer Product Analyst; Data Pay Transparency ... You'll leverage customer, campaign, performance, and bank product and service data to develop ...

Tata Consultancy Service Limited

Data Analyst

San Jose, CA · On-site

$70K - $109K/yr

Provided essential analytics support for service sales, marketing, field services, and tech support ... Formed a data and analytics steering committee to establish data governance and standardize key ...

Houston Methodist

At Houston Methodist, the Data Analyst position is responsible for the provision of analytical ... customer service focus and application of positive language principles * Strong background in ...

Weyerhauser Co

Data Analyst

Hot Springs, AR · On-site

... SAP, CRM, Service Cloud, or customer-facing operational tools is a plus * Expert SQL, including ... Data & Analytics Uses Excel, Power BI, ERP data, and advanced analytics to interpret performance ...

Globoforce, Inc.

Data Analyst

Framingham, MA · Hybrid

$92K - $130K/yr

Data Analyst, Customer Data Solutions The Opportunity Join the Business Analytics team atWorkhuman ... service, and conversational experiences for our internal stakeholders and customers. You will start ...

9th Way Insignia

Data Analyst

Washington, DC

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative ... Niner 9th Way Insignia is seeking a Data Analyst to support a government customer in Washington, DC.

Weyerhaeuser Company

Data Analyst

Hot Springs, AR · On-site

... SAP, CRM, Service Cloud, or customer-facing operational tools is a plus * Expert SQL, including ... Data & Analytics Uses Excel, Power BI, ERP data, and advanced analytics to interpret performance ...

Contexture

Data Analyst

Phoenix, AZ · Remote

$5.7K - $6.5K/mo

Manager, Data Services Base Location: AZ or CO Work Status: Virtual Office Minimum Starting Monthly ... Support internal and external customers in data analysis and reporting activities, including in ...

STEMboard

Data Analyst

Hurlburt Field, FL

Data analysts will work with government customers across the globe to determine their current ... Support the creation of data solutions, tools, and capabilities to enable self-service frameworks ...

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Customer Service Data Analyst information

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How much do customer service data analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service data analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a customer service data analyst?

Customer Service Data Analysts are professionals who collect, analyze, and interpret data related to customer interactions and support operations. They use data-driven insights to identify trends, measure performance, and recommend improvements to enhance customer satisfaction. Their work helps companies optimize their customer service processes, reduce response times, and improve overall service quality. Typically, they work closely with customer service teams, management, and IT departments to implement data-backed solutions.

What are the key skills and qualifications needed to thrive as a customer service data analyst?

To thrive as a Customer Service Data Analyst, you need strong analytical skills, a background in statistics or a related field, and experience with customer service metrics. Familiarity with data analysis tools such as Excel, SQL, Tableau, or Power BI, as well as knowledge of CRM systems, is typically required. Excellent communication, problem-solving, and attention to detail are standout soft skills for this position. These skills and qualities enable analysts to interpret data accurately, provide actionable insights, and drive improvements in customer service operations.

How does a customer service data analyst typically collaborate with customer support teams to improve service quality?

Customer Service Data Analysts work closely with customer support teams by analyzing data from various channels—such as call logs, chat transcripts, and customer feedback—to identify trends and areas for improvement. They regularly present actionable insights to support team leads and management, helping to refine processes, training, and resource allocation. This collaboration ensures that data-driven strategies are implemented to enhance customer satisfaction and operational efficiency.

What is the difference between Customer Service Data Analyst vs Customer Support Specialist?

AspectCustomer Service Data AnalystCustomer Support Specialist
Required CredentialsBachelor's in Data Analysis, Business, or related field; proficiency in data toolsHigh school diploma or equivalent; customer service training
Work EnvironmentOffice setting, working with data and analytics toolsCall centers, retail, or online support channels
Employer & Industry UsageBusinesses analyzing customer data to improve servicesCompanies providing direct customer support and assistance
Common Search & ComparisonFocuses on data analysis of customer interactionsFocuses on direct customer communication and issue resolution

The main difference is that a Customer Service Data Analyst specializes in analyzing customer data to identify trends and improve service strategies, while a Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential in customer service but focus on different aspects of the customer experience.

Is a customer service data analyst a high paying job?

Customer service data analysts typically earn salaries that are competitive within the data analysis field, with pay varying based on experience, location, and industry. They often require skills in data visualization tools and statistical software, which can influence earning potential. Overall, it is considered a well-paying role compared to entry-level customer service positions.

What is data analysis in customer service?

Data analysis in a customer service context involves examining customer interactions, feedback, and support data to identify patterns, trends, and issues. Customer Service Data Analysts use tools like Excel or specialized software to improve service quality, resolve recurring problems, and enhance customer satisfaction through data-driven insights.

What states have the most Customer Service Data Analyst jobs?

States with the most job openings for Customer Service Data Analyst jobs include:

What are popular job titles related to Customer Service Data Analyst jobs?

For Customer Service Data Analyst jobs, the most frequently searched job titles are:

Customer Service Data Analyst jobs near you
Infographic showing various Customer Service Data Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Data Analyst

Norcross, GA • On-site

WizeHire, Inc
Internet and IT • 11 - 50 employees
Learn more about WizeHire, Incexternal

$75K/yr

Other

Posted 9 days ago

Job description

We are seeking a Data Analyst to join our tax recovery team, focusing on sales tax refund reviews. The ideal candidate will analyze transaction-level data, identify overpaid taxes, and support the preparation of refund claims. This role requires strong analytical skills, attention to detail, and familiarity with sales tax regulations. If you are driven by the pursuit of excellence, take pride in your work, and value the atmosphere of a private, family-run business that emphasizes work-life balance, we invite you to apply to join our team of dedicated professionals who have a relentless dedication to customer service. Applicants who do not complete the personality test accompanying this application will not be considered for the role. Responsibilities: • Analyze large datasets of purchase transactions to identify overpaid sales tax. • Reconcile tax amounts using tax rates, exemptions, and jurisdictional rules. • Work closely with tax consultants to prepare refund claims and supporting documentation. • Utilize SQL, Excel, and other data analysis tools to extract and manipulate data. • Identify trends and patterns in sales tax overpayments. • Assist in automating processes to improve data extraction and analysis efficiency. • Communicate findings and recommendations to internal teams and clients. Qualifications: • Availability: This is an in-office, onsite 5x per week position. • Bachelor’s degree, preferably in Finance, Accounting, Data Analytics, Business, or a related field. • 1-3 years of experience in data analysis, tax compliance, or financial analytics. • Proficiency in Excel (VLOOKUP, Pivot Tables, Macros) and data visualization tools (Tableau). • Experience with SQL, Python, or other data query languages is a plus. • Knowledge of sales tax regulations and exemptions is preferred but not required. • Strong problem-solving and analytical skills. • Excellent communication and collaboration abilities. Compensation: $75,000

• Analyze large datasets of purchase transactions to identify overpaid sales tax. • Reconcile tax amounts using tax rates, exemptions, and jurisdictional rules. • Work closely with tax consultants to prepare refund claims and supporting documentation. • Utilize SQL, Excel, and other data analysis tools to extract and manipulate data. • Identify trends and patterns in sales tax overpayments. • Assist in automating processes to improve data extraction and analysis efficiency. • Communicate findings and recommendations to internal teams and clients.

Compensation:
$75,000 per year

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