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Customer Service Cruise Line Agent Jobs (NOW HIRING)

Intercruises Port Operations USA Inc.

Based in San Diego, CA , you will ensure an excellent service for our cruise line clients. ABOUT ... Orientation to results and customer service; decisive problem solving. * Business travel ...

Norwegian Cruise Line

Outbound Sales Agent

Sunrise, FL · On-site

$80K - $120K/yr

Personal Cruise Consultant at Norwegian Cruise Line! Are you ready to dive into a career that's all about fun, travel, and uncapped earning potential ? Do you have the enthusiasm to turn dream ...

Metro Shore Services, LLC

Pier Agent

Galveston, TX · On-site

$14.50 - $17/hr

Pier Agent - Pay range is $14.50 to $17.00 Our Pier Agents strive to exceed guest expectations by ... to cruise line brand manual and training. * Maintain the highest level of customer service and ...

Horizon Air Freight

Cruise Ops Account Manager

Inwood, NY · On-site

$65K - $80K/yr

... cruise line customers and their vendor networks. The role is responsible for managing strategic ... Understand customer logistics requirements, operational needs, and service expectations.Conduct ...

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Customer Service Cruise Line Agent information

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How much do customer service cruise line agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service cruise line agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Service Cruise Line Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Port Operations Agent

Boston, MA • On-site

Intercruises Port Operations USA Inc.
See more jobs at Intercruises Port Operations USA Inc.external

Full-time

Posted 12 days ago

Key responsibilities

  • Oversee agency vessel operations for port calls, including coordinating vessel arrival, departure, berthing, and clearance procedures.

  • Coordinate with port authorities, government officials, and service providers to facilitate vessel operations and compliance.

  • Manage operational and administrative duties such as arranging pilots, line handlers, stevedores, transportation, provisioning, and handling vessel documentation.

Job description

Port Operations Agent

Location: Boston, MA, 02210

Job Description
Join our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to - arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in Boston, you will ensure an excellent service for our cruise line clients.
ABOUT THE JOB
  • Attend vessel ship calls and act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring operational demands are met and carried out according to protocols and policies set forth.
  • Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
  • Monitor and respond to email requests within a timely manner from various regional email accounts.
  • Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements.
  • Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
  • Solve day-to-day issues and propose workflow improvements to your manager, to enhance productivity and efficiency in port operations.
  • Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
  • Compile and submit appropriate updates throughout the day Cruise Line’s corporate managers. Complete appropriate sail reports as required by each line.
  • Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been saved appropriately.
  • Actively participate in conference calls with vessels and/or cruise lines when needed.
  • Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs.
  • Coordinate/provide appropriate medical assistance amp; provide follow up/updates for any medically disembarked crew or guest to respective persons/departments for each cruise line.
ABOUT YOU
  • Excellent communication skills in English language, both written and oral.
  • Good academic background. Maritime studies are desirable.
  • Preferred previous experience as a Port Agent.
  • Problem solving and analytical skills.
  • Good office administration and organizational skills with a keen eye for attention to detail.
  • Knowledge of Microsoft Office programs.
  • Orientation to results and customer service; decisive problem solving.
  • Business travel availability, if required by Manager
Intercruises Port Operations- A TUI Musement Company, for a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. Intercruises Port Operations is an Equal Opportunity Employer.

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