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Customer Service Coordinator Dispatcher Jobs (NOW HIRING)

The Waterworks

Service Coordinator/ Dispatcher

Mason, OH · On-site

$17 - $22/hr

This position serves as the communication hub between customers, technicians, management, and office staff. The Service Coordinator / Dispatcher is responsible for managing technician schedules ...

Siemens

Service Coordinator / Dispatcher

San Diego, CA · On-site

$38K - $65K/yr

We do this through empowering customers by combining the real and digital worlds. We are improving ... Our Service Coordinator / Dispatchers coordinate the delivery of onsite and remote service ...

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Customer Service Coordinator Dispatcher information

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How much do customer service coordinator dispatcher jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service coordinator dispatcher in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Coordinator Dispatcher vs Customer Service Representative?

AspectCustomer Service Coordinator DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service requests, manages schedulesHandles customer inquiries, provides product or service information
CertificationsMay require dispatch or logistics certificationsCustomer service or communication certifications optional
Work EnvironmentField and office-based, often in logistics or service industriesOffice or call center environment
Employer UsageUsed in transportation, utilities, service industriesUsed across retail, telecom, hospitality sectors

The main difference is that Customer Service Coordinator Dispatchers focus on scheduling and dispatching service teams, while Customer Service Representatives primarily handle customer inquiries and support. Both roles require strong communication skills, but the Dispatcher role emphasizes coordination and logistical tasks.

Is it hard to get hired as a customer service coordinator dispatcher?

Getting hired as a customer service coordinator dispatcher typically requires good communication skills, organizational abilities, and familiarity with dispatching software. Employers often look for relevant experience and sometimes require certifications or training in customer service or dispatching procedures. The hiring process can vary depending on the company and location but generally involves interviews and skill assessments.

What does a customer service coordinator dispatcher do?

A customer service coordinator dispatcher manages communication between customers and service teams, scheduling and dispatching technicians or drivers to address service requests. They track service progress, update customers on status, and use dispatch software to coordinate daily operations efficiently.

What cities are hiring for Customer Service Coordinator Dispatcher jobs?

Cities with the most Customer Service Coordinator Dispatcher job openings:

What states have the most Customer Service Coordinator Dispatcher jobs?

States with the most job openings for Customer Service Coordinator Dispatcher jobs include:

What are popular job titles related to Customer Service Coordinator Dispatcher jobs?

For Customer Service Coordinator Dispatcher jobs, the most frequently searched job titles are:

Service Coordinator / Dispatcher

Lynchburg, VA

Riddleberger Brothers, Inc.
Construction • 51 - 200 employees
Learn more about Riddleberger Brothers, Inc.external

$61K - $68K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Service Coordinator / Dispatcher

Location: Lynchburg, VA
Company: Riddleberger Brothers, Inc. (RBI), a Comfort Systems USA Company

Riddleberger Brothers, Inc. is seeking a highly organized and customer-focused Service Coordinator / Dispatcher to support our Service Operations team in Lynchburg, VA. This position plays a critical role in ensuring timely service delivery by coordinating technicians, managing customer communications, and supporting daily administrative operations.

If you thrive in a fast-paced environment, enjoy multitasking, and have strong communication and organizational skills, we'd love to hear from you.

What You'll Do

As a Service Coordinator / Dispatcher, you will:

  • Answer incoming service calls and accurately document customer requests.

  • Dispatch HVAC service calls and schedule technicians based on customer needs and technician availability.

  • Coordinate daily technician schedules and provide technicians with job-related information.

  • Create and issue purchase orders for parts, materials, and vendors.

  • Verify and reconcile technician time entries for payroll processing.

  • Schedule and coordinate preventative maintenance (PM) inspections and services.

  • Maintain open service and PM call lists and communicate updates to technicians and managers.

  • Review completed service tickets for accuracy and billing readiness.

  • Process purchasing card transactions and reconcile receipts.

  • Monitor and maintain technician truck stock inventory.

  • Manage on-call schedules and update answering service systems.

  • Follow up with customers regarding service satisfaction, outstanding quotes, and ongoing service needs.

  • Provide support and backup for other dispatchers and service coordinators as needed.

Required Qualifications:

  • 3-5 years of administrative experience.

  • Strong computer skills, including proficiency in Microsoft Excel.

  • Excellent organizational and time management abilities.

  • Strong verbal and written communication skills.

  • Ability to multitask and prioritize in a fast-paced environment.

  • Exceptional customer service skills.

  • Reliable attendance and a team-oriented attitude.

Preferred Qualifications:

  • Service industry or dispatching experience.

  • Experience supporting HVAC, construction, mechanical contracting, or field service operations.

  • Familiarity with service management or dispatch software.

Why Join Us?

We believe in investing in our employees and providing opportunities for long-term success. When you join our team, you'll enjoy:

  • Competitive pay:

    $26.00 - $33.00 an hour or $61,880 - $68,640 a year

  • Comprehensive benefits package

  • Growth and development opportunities

  • Apprenticeship opportunities with a pathway to licensure

  • Scholarship program for employees' children

  • Employee referral incentives

  • Discounts at major automotive, computer, and cell phone companies

  • Available for certain positions where applicable:

    • Company vehicle

    • Company mobile phone and/or tablet

    • Company uniforms

  • Annual bonus opportunities

  • Supportive team environment and strong safety culture

Our Benefits Package Includes:

  • Medical, Dental, Vision, and Life Insurance

  • Short-Term & Long-Term Disability Insurance

  • Accidental Death & Dismemberment Insurance

  • Health Care & Dependent Care FSAs

  • Health Savings Account (HSA)

  • Employee Assistance Program (EAP)

  • 401(k) Plan with Roth IRA option

  • Pet Insurance

  • Generous vacation, holiday, and sick time

  • And much more!

Work Environment:

This position is primarily office-based and requires normal lifting, bending, and other physical activities typically associated with an office environment.

Apply Today

If you're a detail-oriented professional who enjoys coordinating schedules, helping customers, and supporting field teams, apply today to join the RBI team in Lynchburg, VA.

Riddleberger Brothers, Inc. is an Equal Opportunity Employer.

Apply