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Customer Service Contractor Jobs in Ontario (NOW HIRING)

Aleem Ravji Insurance and Financial Services

  • PTO

Customer Service Representative - Desjardins Insurance Agent Team Member Location: Barrie, ON Type ... Independent contractor agents are responsible for and make all employment decisions regarding their ...

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Customer Service Contractor information

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$9

$18

$38

How much do customer service contractor jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service contractor in Ontario is $18.91, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $19.95 per hour, depending on experience, location, and employer.

What is a customer service contractor?

A Customer Service Contractor is an independent professional who provides customer support services on a contract basis. Duties typically include handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction. Unlike full-time employees, they work as freelancers or through third-party agencies, often with flexible hours. This role may be remote or on-site, depending on the company’s needs. Contractors are responsible for managing their own taxes and benefits.

What does a typical workday look like for a customer service contractor?

As a Customer Service Contractor, your daily tasks generally include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and documenting interactions in a company’s CRM system. You’ll often work independently or as part of a remote team, managing your own schedule while meeting performance metrics like response time and customer satisfaction. Collaboration with internal teams, such as technical support or sales, may be required to resolve complex cases. This dynamic environment can be both rewarding and challenging, but it offers valuable experience in communication and problem-solving that can advance your customer service career.

What are the key skills and qualifications needed to thrive in the customer service contractor position, and why are they important?

To thrive as a Customer Service Contractor, you need strong communication, problem-solving skills, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and common communication tools like email and live chat is typically required. Outstanding contractors demonstrate patience, adaptability, and a customer-focused mindset to handle diverse inquiries and challenges. These abilities ensure contractors can effectively resolve issues, provide positive experiences, and represent the company professionally across various situations.

What are popular job titles related to Customer Service Contractor jobs in Ontario?

For Customer Service Contractor jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Service Contractor jobs in Ontario look for?

The top searched job categories for Customer Service Contractor jobs in Ontario are:

Customer Service Contractor jobs near you
Infographic showing various Customer Service Contractor job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,338 per year, or $18.9 per hour.

Customer Service Executive

Uxbridge Employment Agency

Uxbridge, ON

£24K/yr

Full-time

Re-posted 7 days ago

Job description

Job Description Do you have experience in office based customer service. Have you worked within an SLA driven environment. We have an exciting opportunity for a Customer Service Executive to join a reputable company based in Uxbridge.

Our client is seeking an assertive and proactive individual to sit within their Customer Service Team and assist with the service desk as well as Sub Contractor process management. Role responsibilities: Answering telephone calls promptly and professionally. Ensuring that fault details are clearly and correctly defined on each call.

Understanding and adhering to Customers contracted SLA's and KPI's that are set for the Customer Service desk. Preparing and sending quotations to clients for parts and labour Daily Reports for selected clients with updates of each of their open calls Arranging customer collections Work closely with all internal teams to achieve total customer satisfaction Supporting other team members to co-ordinate external sub-contractor processes and relationships Negotiation with Sub-Contractors to obtain quotes and service client requirements within Candidate requirements: Previous experience of Sub-Contractor liaison Experience of working within an SLA driven environment Previous telephone-based Customer Service experience T. Hardware knowledge preferable Demonstrate Intermediate MS Office skills.

Excellent communication skills -- What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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