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Customer Service Chat Support Jobs in Remote, OR

Sapiens

Regional Customer Service Management Lead

OR · On-site +1

Own the Success Plan and Service Improvement Plan (SIP) standard Qualifications/Requirements: * 12+ years in Customer Success / Service Management / Support leadership in enterprise SaaS * 5+ years ...

Tjx

Customer Experience Coordinator

Roseburg, OR · On-site

$16.50 - $17/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Home Depot

Store Support

Roseburg, OR · On-site

$15.25 - $19/hr

... assisting customers in the lot or providing administrative services. Direct customer or vendor ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Roseburg, OR · On-site

$15.25 - $19/hr

... assisting customers in the lot or providing administrative services. Direct customer or vendor ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Remote, OR

Customer Service Chat Support information

See Remote, OR salary details

$12

$19

$28

How much do customer service chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service chat support in Remote, OR is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Remote, OR?

For Customer Service Chat Support jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Remote, OR look for?

The top searched job categories for Customer Service Chat Support jobs in Remote, OR are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Remote, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,886 per year, or $19.2 per hour.

Regional Customer Service Management Lead

Project Sapiens

OR • Remote

Full-time

Posted 10 days ago

Job description

Title: Regional Lead, Customer Service Management

Location: Remote

Job Description:

Leading the strategic direction and operational excellence of a regional Customer Service organization, the North American CSM Lead will build, scale, and manage a high-performing CSM pod aligned to six core operating pillars and global service delivery standards. This leader will be accountable for driving measurable customer outcomes that strengthen retention, increase customer advocacy, and create expansion opportunities, while leveraging agentic AI capabilities and India-based resource pooling to enhance efficiency, scalability, and long-term operational leverage.

Key Responsibilities

  • Own the region CSM P&L - headcount plan & ratios.
  • Execute the 90-day handoff plan: tickets, quotes, renewals, monitoring, DR, vuln, finance exit
  • Build the pod talent strategy - hiring, leveling, career path, cross-training, succession
  • Drive cross-product normalization to enable pooled Tier 2/3 coverage
  • Define and enforce the CSM standard across the six operating pillars
  • Own executive-level escalations; partner with Cloud Ops and Product on systemic issues. Own P1 RCA playbook; hand-deliver at-the-table for strategic accounts
  • Drive the cross-product CSM normalization program to enable pooled coverage
  • Reporting - own the QBR motion, dashboards, and Voice-of-Customer pipeline to Product
  • Own the Success Plan and Service Improvement Plan (SIP) standard

Qualifications/Requirements:

  • 12+ years in Customer Success / Service Management / Support leadership in enterprise SaaS
  • 5+ years leading globally distributed teams across 2+ regions (incl. an India delivery hub)
  • Track record building or restructuring a CSM/service org through a SaaS transformation Insurance industry exposure (P&C, Life, Reinsurance) or equivalent vertical scale Strong commercial instinct - links service quality to renewals, references, expansion
  • Fluent in ITIL frameworks; experience with ServiceNow CSM/ITSM platforms
  • Comfortable embedding AI / agentic tooling into a human service organization
  •  Executive presence - credible with customer C-suite and Sapiens senior leadership
  •  Bachelor's required; MBA or relevant master's preferred

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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