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Customer Service Chat Agent Jobs in Iowa (NOW HIRING)

Rada Cutlery

Customer Service Representative

Waverly, IA · On-site

$20 - $24.25/hr

Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...

Rada Cutlery

Customer Service Representative

Waverly, IA · On-site

$20 - $24/hr

Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...

Rada Cutlery

Customer Service Representative

Waverly, IA · On-site

$20 - $24.25/hr

Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...

Unifi

Airport Customer Service Agent - CID

Cedar Rapids, IA · On-site

$15.25 - $20.50/hr

Airport Customer Service Agent Unifi Aviation, LLC is seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our ...

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All JobsCustomer Service Chat Agent JobsCustomer Service Chat Agent Jobs in Iowa

Customer Service Chat Agent information

See Iowa salary details

$9

$17

$25

How much do customer service chat agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service chat agent in Iowa is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.75 per hour, depending on experience, location, and employer.

What is a customer service chat agent?

A Customer Service Chat Agent is responsible for assisting customers through online chat platforms. They answer inquiries, provide support, and resolve issues in real-time. This role requires strong communication skills, problem-solving abilities, and familiarity with the company's products or services. Chat agents must be able to multitask, handle multiple customer conversations at once, and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a customer service chat agent?

To thrive as a Customer Service Chat Agent, you need excellent written communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong multitasking, patience, and a positive attitude make someone stand out in this position. These skills are crucial for delivering efficient, helpful, and friendly support to customers across various digital channels.

What does a typical workday look like for a customer service chat agent?

As a Customer Service Chat Agent, your day usually involves handling multiple customer inquiries simultaneously via live chat, assisting with product questions, troubleshooting technical issues, and resolving complaints efficiently. You will collaborate closely with teammates, supervisors, and other support departments to find solutions and escalate more complex cases as needed. Most roles require timely and accurate responses while maintaining a professional and friendly tone. The work is often structured in shifts, offering both flexibility and clear performance goals to keep you motivated and engaged.

What are the most commonly searched types of Customer Service Chat Agent jobs in Iowa? The most popular types of Customer Service Chat Agent jobs in Iowa are:
What are popular job titles related to Customer Service Chat Agent jobs in Iowa? For Customer Service Chat Agent jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Agent jobs in Iowa look for? The top searched job categories for Customer Service Chat Agent jobs in Iowa are:
Customer Service Chat Agent jobs near you
Infographic showing various Customer Service Chat Agent job openings in Iowa as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $35,497 per year, or $17.1 per hour.

Customer Service Representative

Rada Cutlery

Waverly, IA • On-site

$20 - $24.25/hr

Other

Medical, Retirement, PTO

Posted 5 days ago

Job description

Job Type
Full-time
Description
Are you a charismatic individual with a passion for customer service and a flair for developing professional relationships? Do you love the idea of representing a trusted, Made-in-the-USA brand, showcasing your ability for helping others, and having opportunities for growth and development? Join our team at Rada Mfg. Co., where innovation meets tradition.
Since 1948, Rada Mfg. Co. has been an icon in the Cedar Valley, producing high-quality kitchen cutlery and accessories. We are a team that values dedication, collaboration, and creativity. Now, we're looking for a dynamic Customer Service Representative to join our team.
What You'll Do:

  • Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and establish a positive rapport with every customer.
  • Process customer orders and requests in a timely manner with accuracy.
  • Set up new customer accounts and make account adjustments as needed.
  • Work with several online customer ordering and sales tracking platforms.
  • Send out sales material via chat, email, and mail.
  • Coach fundraising leaders and resellers through account registration, submit orders, and review dashboard details and selling channels.
  • Make outbound phone calls to existing customers and occasionally to potential customers.
Requirements
Who You Are:
  • You have excellent communication skills, with a knack for connecting with others.
  • You're confident with technology and have the ability to navigate through multiple computer applications efficiently and accurately.
  • You have a strong understanding of Microsoft Products (e.g., Word, Excel, and Outlook).
  • You're organized, detail-oriented, and able to juggle multiple tasks.
  • You are curious, like to learn, and always looking for ways to elevate your work.
  • You enjoy collaborating with other team members.
  • Previous customer service or sales experience is a plus.
Why Join Rada?
  • Be part of a brand with over 75 years of American craftsmanship and a deep connection to our community.
  • Enjoy a consistent 8:00 am to 4:30 pm, Monday-Friday schedule.
  • Competitive salary and a generous benefits package that includes health insurance, paid time off, a 401(k) match, and more.

Ready to join the sharpest team in Waverly?
Salary Description
$20.00 - $24.25 / hour

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