Customer Service Associate Jobs in Reno, NV (NOW HIRING)

Position Description: Role SummaryThanks for your interest in reviewing our open position! We hope that YOU may become our next team member and help contribute to our company atmosphere & culture of ENTHUSIASM, DEDICATION, ENERGY, EFFORT, & SERVICE! We are a fast paced, high energy, and upbeat team of positive and dynamic people. We are a fully remote company, which allows us to recruit top talent from across the country. Grade Potential is the nation’s largest provider of in-home tutoring services, with over 20 years of experience supporting tutors, students, and families nationwide. The Community Relations Manager plays a key role in ensuring high-quality service delivery across all Tutor, Student, Family, and Partner constituents. Successful candidates are highly organized, self-motivated, and able to manage multiple priorities in a fast-paced, remote environment. Performance is measured through satisfaction of our broad customer base, retention, and quality.Who We AreGrade Potential partners with families across the country to enable personalized, high-quality tutoring support. Our success is built on deep educational expertise, a strong national tutor network, and a commitment to exceptional service. We believe the right tutor can make a lasting impact on a student’s confidence and academic success. We currently serve a majority of the continental United States with our in-home tutoring services. Originally based in San Luis Obispo, CA, We are a rapidly growing and expanding company with more than 20 years’ experience bridging together students and tutors. What You Will DoProvide a world class customer experience to anyone who reaches out for support.Proactively respond to inbound customer inquiries via phone, email, and SMS with professionalism and enthusiasm. Assist with select outbound campaigns as needed.Address and resolve concerns with creative problem-solving.Build and maintain strong relationships with all constituencies.Support student and tutor retention through exceptional service delivery.Collaborate with team members while maintaining an autonomous workflow.Share insights with management regarding enhancements/adjustments to improve overall company operations and policies.Document every correspondence with families and tutors according to company procedures.Who Thrives HereYou're naturally a people person. You bring energy to every conversation, even your twentieth one of the day. You ask good questions, listen well, and know how to provide exceptional customer service! You understand that customer service is not a department but a philosophy that you live everyday. A background in education or financial services is a plus, but a passion for helping families is what really matters. You are able to successfully work in a rapidly changing environment and help lead that change.You are:Self-motivated and comfortable working independently in a remote settingHighly organized with strong attention to detailCalm, professional, and empathetic when handling challengesAble to manage multiple priorities, tight deadlines, and changing needsAdaptable and flexible in a fast-paced service environmentMotivated by goals and outcomes with a sales and recruitment mindsetA collaborative team player who values communication and improvementWork EnvironmentThis remote role requires regular use of a computer and phone for extended periods. The position operates in a multi-monitor workstation environment (typically three monitors) and involves frequent switching between systems, screens, and applications to manage client, tutor, and scheduling information in real time.Team members must be comfortable working in a high-volume, multi-screen setting that requires sustained focus, multitasking, and the ability to quickly interpret and act on information from multiple sources while engaging with clients and tutors.BenefitsHealth, dental & vision insurance with a $125/mo company contributionCompany-sponsored life insurance17 days PTO to start, growing to 22 days + 6 paid HolidaysCompensation$35,000–$55,000 annually OTE. This is a full-time hourly position with monthly performance-based compensation tied to measurable production outcomes. Total earnings may vary based on individual performance and seasonal demand. Starting hourly wage is $16.00, with periodic performance reviews.Schedule100% remote! This department operates from 6 AM - 7 PM PST Monday through Friday with rotating Saturday shifts. We're primarily hiring with the range of 9AM–7 PM PST shift, with a one hour lunch break. Overtime hours of 5-8 weekly are typically required during the peak seasons (Mid-Aug through Mid-Oct and Mid-Jan through Mid-March) and will be compensated per your state's requirements.#Remote #CustomerService #CallCenter #gradepotential #WorkFromHome #Education #RemoteWork #FullTime $35,000.00 - $55,000.00 Annually