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Customer Service Associate Jobs in Elgin, IL (NOW HIRING)

Marshall Retail Group

Customer Service Associate

Chicago, IL · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Associate Location Chicago O'Hare (ORD) - Chicago, IL 60666 US (Primary) Job Type Full Time/Part Time Category Customer Service Education Join our Field Team and help shape ...

BuyWander

Customer Service Associate

Addison, IL · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Associate (Full Time) Department: Order Fulfillment Reports To: Order Fulfillment Supervisor Location: Chicago (Addison), IL Job Summary The Customer Service Associate is a multi ...

The Cary Company

Customer Service Associate

Addison, IL · On-site

$14.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

Associate's or Bachelor's degree preferred * Proven experience in a customer service role a plus * Excellent communication and interpersonal skills * Strong problem-solving abilities and customer ...

New

The Cary Company

Customer Service Associate

Addison, IL · On-site

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

Associate's or Bachelor's degree preferred * Proven experience in a customer service role a plus * Excellent communication and interpersonal skills * Strong problem-solving abilities and customer ...

Dollartree

Customer Service Associate

Arlington Heights, IL · On-site

$14.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Sandwich, IL · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

customer service associate

Chicago, IL · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

MANN+HUMMEL

Customer Service Associate

Hanover Park, IL · On-site

$14.25 - $19.75/hr

Customer Service Associate Location: Louisa, US, 23093 Hanover Park, US, 60133 Date: Jul 8, 2026 Posting Date: Job Area: Sales Job Level: Entry level Main Tasks: * Receives and monitors inbound ...

Family Dollar

customer service associate

Chicago, IL · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Mundelein, IL · On-site

$14.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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Showing results 41-60

All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Elgin, IL

Customer Service Associate information

See Elgin, IL salary details

$8

$16

$27

How much do customer service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service associate in Elgin, IL is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.99 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Elgin, IL?

The most popular types of Customer Service jobs in Elgin, IL are:

What are popular job titles related to Customer Service Associate jobs in Elgin, IL?

For Customer Service Associate jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Associate jobs in Elgin, IL look for?

The top searched job categories for Customer Service Associate jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Service Associate jobs?

Cities near Elgin, IL with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,237 per year, or $16.9 per hour.

Customer Service Associate

Marshall Retail Group

Chicago, IL • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

87th of 734 rated retailers

Job description

Job Title
Customer Service Associate
Location
Chicago O'Hare (ORD) - Chicago, IL 60666 US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.
Location: Chicago O'Hare (ORD) Airport
Schedule: Weekend availability required
Pay: $18.00
Benefits
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount

Job Responsibilities
  • Handles each customer in a courteous and gracious manner
  • Maximize sales by achieving add-on sales and recommendations
  • Knowledge of the store's stock; stock varies by store location
  • Assists in the upkeep of the store by maintaining store displays and merchandising.
  • Assists with inventory and receiving of merchandise
  • Replenish backstock to maintain appropriate levels of merchandise on the floor
  • Markdown merchandise as needed.
  • CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
  • Other duties may be assigned

Job Requirements
  • 1 year + retail sales and/or cash handling experience
  • Excellent communication and people skills
  • Ability to multitask and problem solve
  • TAM Card may be required depending upon location
  • Additional Security clearance may be required depending upon location
  • Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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