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Customer Service Assistant Jobs in Reading, PA (NOW HIRING)

Sherwin-Williams

Customer Service Specialist

Lebanon, PA · On-site

$16.75 - $22/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service Specialist

Reading, PA · On-site

$16.25 - $21.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Ace Handyman Services

Customer Service Rep

New Ringgold, PA · On-site

$18 - $20/hr

Performing paperwork and filing duties * Assist in solving operational logistics to ensure a smooth ... Strong customer service skills * Excellent office management skills * Solid typing skills * Great ...

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Customer Service Assistant information

See Reading, PA salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer service assistant in Reading, PA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.92 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

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For Customer Service Assistant jobs in Reading, PA, the most frequently searched job titles are:

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The top searched job categories for Customer Service Assistant jobs in Reading, PA are:

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Cities near Reading, PA with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,000 per year, or $19.2 per hour.

Lexus Service Assistant

Ephrata, PA • On-site

Bobby Rahal Automotive Group - Mechanicsburg
Manufacturing • 501 - 1,000 employees

5.9

Company rating: 5.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 155 rated car dealerships

People enjoy working here

Respectful managers

Good training

Learn more about Bobby Rahal Automotive Group - Mechanicsburgexternal

$17/hr

Full-time

Retirement, PTO

Re-posted 10 days ago

Job description

Service AssistantBobby Rahal Lexus of Lancaster CountySchedule: Monday - Friday 7am to 4pmHourly Rate of Pay: $17.00 WHY YOU'LL LOVE IT HEREPaid time off and six paid holidays after 90 days; PTO increases after one year of employmentHealth insurance and a wide variety of other voluntary benefits after 30 days401(k) participation with company match after 6 monthsOn the job training and opportunities for advancement across the Team Rahal organizationTeam member appreciation monthly eventsTeam member referral bonusesAnnual holiday partiesExcellent work-life balance!Read more at https://careers.bobbyrahal.com/central/ WHAT YOU'LL DOIn this position, most of your day is spent backing up other team members in our busy Service department with important items such as reviewing and billing out repair orders, answering phones to help clients schedule service appointments, and assisting with administrative data entry tasks. This role is a great starting point for individuals wishing to eventually grow their career and become a Service Advisor.Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.  WHAT YOU'LL BRINGExceptional customer service skillsStrong phone and computer skillsWorking knowledge of Microsoft Office products and Google docs / sheetsAbility to spend a large part of your workday seated at a deskValid driver's license and clean driving recordAutomotive / dealership experience preferred READY TO JOIN OUR TEAM?Please fill out our initial 3-minute, mobile-friendly application so we can review your information!
Job Posted by ApplicantPro

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