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Customer Service Assistant Jobs in Pickering, ON

Galderma

Customer Service Specialist

Toronto, ON · On-site

... * Assist with dispute management in investigating customer chargebacks and claims and notify ... customer service, or account management role, preferably within a Consumer-Packaged Goods or ...

HotRun Inc.

Customer Service Coordinator

Toronto, ON

CA$60K - CA$70K/yr

Customer Service / Production Coordinator A large, privately owned manufacturer experiencing strong ... timelines. * Assist with production scheduling and material requirements. * Verify order ...

Galderma

Customer Service Specialist

Toronto, ON

... * Assist with dispute management in investigating customer chargebacks and claims and notify ... customer service, or account management role, preferably within a Consumer-Packaged Goods or ...

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Customer Service Assistant information

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Pickering, ON?

The most popular types of Customer Service jobs in Pickering, ON are:

What are popular job titles related to Customer Service Assistant jobs in Pickering, ON?

For Customer Service Assistant jobs in Pickering, ON, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Pickering, ON look for?

The top searched job categories for Customer Service Assistant jobs in Pickering, ON are:

What cities near Pickering, ON are hiring for Customer Service Assistant jobs?

Cities near Pickering, ON with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Pickering, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Assistant Department Manager - Full Time

Longo's

Woodbridge, ON • On-site

Full-time

Posted 14 days ago

Job description

We are looking for a Customer Service Assistant Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!

Are you ready to take your career to the next level?

If so, come join our growing team!

Position:         Assistant Customer Service Department Manager - Full Time

This is your opportunity to advance your career in a leadership role. As the Assistant Customer Service Department Manager, you will assist the Customer Service Manager to ensure that the department is prepared for daily operations.

What you’ll do:

- Motivate and mentor Team Members

- Provide support in regular team meetings

- Coach and train Team Members to maintain the highest level of productivity

- Handle Team Member and customer issues

- Uphold company policies and procedures including health & safety, food safety and loss prevention

- Provide exceptional customer service to all Team Members, Customers and Vendors

What we are looking for:

- Minimum of 1-year experience in a customer service department

- Strong customer service skills and the ability to build relationships with Team Members and Customers

- Ability to lead, coach, motivate and work in a fast paced environment

- Strong computer skills and ability to quickly learn new systems

- Ownership to resolve issues with a sense of urgency

- Effective communication and listening skills

- Strong creativity skills and ability to create eye catching displays

- Ability to role model and inspire behaviour consistent with our values

Work Environment:

- Work is performed in a store retail environment

- Must be available to work days, evenings and weekends

- Travel is required to support off-site events

Why join our team?

- Competitive wages and flexible benefits

- Opportunity to advance your career

- A team that cares and treats you like family

- Culture of teamwork and collaboration

- Celebrates and rewards our Team Members

Longo's is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

If you require accommodation, please contact the Human Resources Coordinator at:

Telephone: 905-264-4100

Email: hrdept@longos.com

Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6

Apply