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Customer Service Assistant Jobs in Ladera Ranch, CA

El Pollo Loco

EL Service Assistant

Lake Elsinore, CA · On-site

$12.75 - $17/hr

Shift Leader / Assistant Manager / General Manager Job Overview The Service Assistant is ... Strong customer service and communication skills. * Ability to follow food safety and sanitation ...

El Pollo Loco

EL Service Assistant

Lake Forest, CA · On-site

$13.25 - $17.75/hr

Shift Leader / Assistant Manager / General Manager Job Overview The Service Assistant is ... Strong customer service and communication skills. * Ability to follow food safety and sanitation ...

El Pollo Loco

EL Service Assistant

Wildomar, CA · On-site

$12.25 - $16.25/hr

Shift Leader / Assistant Manager / General Manager Job Overview The Service Assistant is ... Strong customer service and communication skills. * Ability to follow food safety and sanitation ...

Kaizen Stackup

Customer Service

Anaheim, CA · On-site

$16.75 - $22.75/hr

Greet and assist customers with shipping, packaging, and mailbox services * Process U-Haul rental transactions and coordinate vehicle pickups/returns * Handle Live Scan fingerprinting services ...

Kaizen Stackup

Customer Service

Anaheim, CA · On-site

$16.75 - $22.75/hr

Greet and assist customers with shipping, packaging, and mailbox services Process U-Haul rental transactions and coordinate vehicle pickups/returns Handle Live Scan fingerprinting services (training ...

Kaizen Stackup

Customer Service

Anaheim, CA · On-site

$17 - $20/hr

Greet and assist customers with shipping, packaging, and mailbox services Process U-Haul rental transactions and coordinate vehicle pickups/returns Handle Live Scan fingerprinting services (training ...

Lucid Motors

Service Assistant, Costa Mesa

Costa Mesa, CA · On-site

$16 - $21.50/hr

The Service Assistant position works with other members of the service team to make sure the day-to ... Provides a world-class customer experience to all Lucid clients, both internal and external

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Contracts * Assist customers and service personnel with obtaining all necessary information to complete a contract proposal. * Prepare new service and preventive maintenance contracts for ...

Dollartree

Customer Service

Santa Ana, CA · On-site

$15 - $20.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Contracts * Assist customers and service personnel with obtaining all necessary information to complete a contract proposal. * Prepare new service and preventive maintenance contracts for ...

Dollar Tree

Customer Service

Santa Ana, CA · On-site

$15 - $20.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Costco Wholesale Corporation

Food Service Assistant

Irvine, CA · On-site

$16 - $20.25/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

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Customer Service Assistant information

See Ladera Ranch, CA salary details

$12

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$29

How much do customer service assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service assistant in Ladera Ranch, CA is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $24.28 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Ladera Ranch, CA?

The most popular types of Customer Service jobs in Ladera Ranch, CA are:

What job categories do people searching Customer Service Assistant jobs in Ladera Ranch, CA look for?

The top searched job categories for Customer Service Assistant jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Customer Service Assistant jobs?

Cities near Ladera Ranch, CA with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,277 per year, or $21.3 per hour.

EL Service Assistant

El Pollo Loco

Lake Elsinore, CA • On-site

$12.75 - $17/hr

Part-time

Re-posted 26 days ago

Job description

Position: Service Assistant
Reports to: Shift Leader / Assistant Manager / General Manager
Job Overview
The Service Assistant is responsible for maintaining a clean, safe, organized, and guest-ready
restaurant environment while supporting front-of-house and back-of-house operations. This role
assists with dining room cleanliness, guest service support, stocking, sanitation, food safety, and
restaurant appearance to ensure an exceptional guest experience and compliance with El Pollo
Loco brand standards.
Key Responsibilities
Guest Service Support
  • Greet guests in a friendly and professional manner.
  • Assist guests with dining room needs and requests.
  • Deliver exceptional hospitality by maintaining a clean and welcoming dining environment.
  • Assist team members during busy periods to support efficient guest service.
  • Address basic guest concerns and communicate issues to management as needed.
  • Assist guests with carrying trays, beverages, and large orders when appropriate.
  • Dining Room & Restaurant Maintenance
  • Maintain cleanliness and organization of the dining room, beverage station, condiment station, and guest areas.
  • Clean and sanitize tables, chairs, booths, counters, and guest-touch surfaces.
  • Monitor and restock napkins, utensils, condiments, beverage supplies, and other guest-use items.
  • Maintain restaurant appearance throughout the shift.
  • Ensure restrooms remain clean, stocked, and guest-ready at all times.
  • Maintain cleanliness of restaurant entrances, sidewalks, patios, and parking lot areas.

Food Safety & Sanitation
  • Follow all food safety, sanitation, and health department regulations.
  • Properly use cleaning chemicals and sanitation supplies according to company procedures.
  • Maintain sanitizer buckets and cleaning stations throughout the shift.
  • Support compliance with restaurant cleanliness and food safety standards.
  • Report safety hazards, maintenance issues, or sanitation concerns to management immediately.

Stocking & Operational Support
  • Stock front counter supplies, packaging materials, beverage stations, and service areas.
  • Assist with receiving, organizing, and storing deliveries as assigned.
  • Support kitchen and service teams by transporting supplies and replenishing products.
  • Assist with shift transitions, opening procedures, and closing procedures.
  • Perform other duties as assigned.

Cleaning & Facility Standards
  • Sweep, mop, and maintain floors throughout the restaurant.
  • Empty trash receptacles and transport trash to designated disposal areas.
  • Clean windows, doors, walls, and other restaurant surfaces as assigned.
  • Clean dining room fixtures, beverage equipment, and guest service areas.
  • Maintain exterior cleanliness including parking lot, sidewalks, patios, landscaping areas, and dumpster enclosures.
  • Perform any other cleaning or side work tasks assigned by management.

Physical Activity
  • Standing, walking, bending, stooping, twisting, reaching, and grasping.
  • Lifting, carrying, pushing, and pulling objects.
  • Communicating with guests, team members, and management.
  • Operating cleaning equipment and utilizing cleaning supplies.
  • Stocking supplies and transporting products throughout the restaurant.

Physical Requirements
  • Standing and walking for extended periods during the work shift.
  • Lifting and carrying ranges:
  • 0-10 lbs: Frequent
  • 11-25 lbs: Frequent
  • 26-50 lbs: Occasional with assistance
  • 51-75 lbs: Seldom; team-lift only
  • Pushing and pulling approximately 10-40 lbs of force occasionally.
  • Frequent use of hands for cleaning, stocking, lifting, carrying, and equipment operation.

Work Environment
  • Work performed in restaurant dining room, kitchen support areas, restrooms, storage areas, and exterior areas.
  • Exposure to heat, noise, wet or slippery surfaces, cleaning chemicals, and varying weather conditions.
  • Fast-paced environment with continuous guest interaction.
  • Variable schedules including mornings, evenings, weekends, and holidays based on business needs.

Cognitive Demands (ADA/FEHA-Compliant)
  • Ability to maintain attention to cleanliness, organization, and safety standards.
  • Ability to prioritize tasks and respond to changing restaurant needs.
  • Ability to communicate clearly and professionally with guests and team members.
  • Ability to follow written and verbal instructions.
  • Ability to work independently while maintaining productivity.
  • Ability to adapt to changing priorities and operational demands.
  • Ability to maintain regular and predictable attendance.

Requirements
  • Previous restaurant, janitorial, hospitality, or customer service experience preferred but not required.
  • Strong customer service and communication skills.
  • Ability to follow food safety and sanitation procedures.
  • Ability to work in a fast-paced, team-oriented environment.
  • Ability to safely use cleaning equipment and chemicals.
  • Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
  • Basic literacy and communication skills required.

This document describes the job and its traditional physical, cognitive, and environmental
demands. It does not describe the abilities of any individual employee. Reasonable
accommodations may be made to enable qualified individuals with disabilities to perform the
essential functions.

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