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Customer Service Assistant Jobs in Hanover, MD (NOW HIRING)

Sparkbit 360

Customer Service Assistant

Washington, DC · On-site

$19.50 - $27/hr

Customer Service Assistant We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing ...

Sparkbit 360

Customer Service Assistant

Washington, DC · On-site

$17.70 - $26/hr

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing exceptional customer ...

Colonial Parking

CUSTOMER SERVICE ASSISTANT-BIL

Washington, DC · On-site

$19.50 - $27/hr

Customer Service Assistant The Customer Service Assistant is the first point of contact for patients, families, and visitors at the parking facility. This role provides exceptional customer service ...

IHOP

Service Assistant

Sykesville, MD · On-site

$14.75 - $19.75/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Owings Mills, MD · On-site

$14.25 - $19/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Mount Airy, MD · On-site

$14.50 - $19.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Owings Mills, MD · On-site

$14.25 - $19/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Halethorpe, MD · On-site

$14.75 - $19.50/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Sykesville, MD · On-site

$14.75 - $19.75/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

Midas

Assistant Manager/Service Writer

Baltimore, MD · On-site

$45K - $65K/yr

Training & development At Midas, we are dedicated to providing quality services to customer ... This position is Assistant Store Manager developmental role. Midas is committed to training our ...

Midas

Assistant Manager/Service Writer

Towson, MD · On-site

$45K - $65K/yr

Paid time off At Midas, we are dedicated to providing quality services to customer vehicles in the ... This position is Assistant Store Manager developmental role. Midas is committed to training our ...

Shopexim

Customer Service

Baltimore, MD

$16 - $20/hr

Customer Service Location: Baltimore, Maryland Employment Type: Full-Time Position Summary At ... Track shipments and assist customers with shipping inquiries. Store Operations * Process customer ...

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Customer Service Assistant information

See Hanover, MD salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service assistant in Hanover, MD is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Hanover, MD? The most popular types of Customer Service jobs in Hanover, MD are:
What are popular job titles related to Customer Service Assistant jobs in Hanover, MD? For Customer Service Assistant jobs in Hanover, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Hanover, MD look for? The top searched job categories for Customer Service Assistant jobs in Hanover, MD are:
What cities near Hanover, MD are hiring for Customer Service Assistant jobs? Cities near Hanover, MD with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Hanover, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,443 per year, or $19.9 per hour.

Customer Service Assistant

Sparkbit 360

Washington, DC • On-site

$19.50 - $27/hr

Other

Posted 27 days ago

Job description

Customer Service Assistant

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing exceptional customer experiences and thrive in a fast-paced environment. As a Customer Service Assistant, you will be the first point of contact for our valued customers, addressing inquiries, resolving issues, and ensuring customer satisfaction at every interaction.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Assist customers in placing orders, processing returns, and handling exchanges efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Resolve customer complaints and issues with patience and a problem-solving approach.
  • Collaborate with internal teams to address and escalate complex issues when necessary.

Qualifications:

  • Proven experience in a customer service or related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to multitask and handle high-pressure situations calmly.
  • Proficiency with customer service software and Microsoft Office.

What We Offer:

  • Competitive pay
  • Opportunities for advancement
  • Professional development and training
  • Supportive and collaborative team environment
  • Travel opportunities (if applicable)

Apply