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Customer Service Assistant Jobs in Colchester, CT

Raymour & Flanigan

Customer Service Lead

Newington, CT · On-site

$19/hr

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

Raymour & Flanigan

Customer Service Lead

Newington, CT · On-site

$19/hr

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

Reitman, Inc.

Be Seen First

Customer Service Administrative Assistant

Branford, CT · On-site

$24 - $25/hr

The candidate must organized, and able to provide excellent customer service. Responsibilities: * Answer phones, respond to emails, and assist with general office communication * Assist with ...

Raymour & Flanigan

Customer Service Lead

Hartford, CT · On-site

$19/hr

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

Raymour & Flanigan

Customer Service Lead

Manchester, CT · On-site

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

New

Herzog

Customer Service Agents

Hartford, CT · On-site

$23/hr

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app. * Answer telephone inquiries. * Provide timely service information regarding train schedules and ...

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Customer Service Assistant information

See Colchester, CT salary details

$11

$19

$28

How much do customer service assistant jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service assistant in Colchester, CT is $19.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.79 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Colchester, CT?

The most popular types of Customer Service jobs in Colchester, CT are:

What are popular job titles related to Customer Service Assistant jobs in Colchester, CT?

For Customer Service Assistant jobs in Colchester, CT, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Colchester, CT look for?

The top searched job categories for Customer Service Assistant jobs in Colchester, CT are:

What cities near Colchester, CT are hiring for Customer Service Assistant jobs?

Cities near Colchester, CT with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Colchester, CT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,556 per year, or $20 per hour.

Assistant Customer Service Supervisor

Hartford, CT • On-site

The Aero ALL-GAS Company
See more jobs at The Aero ALL-GAS Companyexternal

$19 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Join Our Team as an Assistant Customer Service Supervisor at The Aero ALL-GAS Company!

Location: Hartford, CT

Department: Customer Service 
Reports To: General Manager and Sales Director 

Employment Type: Full-Time
Company: The Aero ALL-GAS Company

Welcome to ALL-GAS!

At ALL-GAS, we’re passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and we’re excited to invite a friendly, organized, and enthusiastic Assistant Customer Service Supervisor to join us on this journey!

Position Summary 

We are seeking a motivated and detail-oriented Assistant Customer Service Supervisor to support daily customer service operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset. 



Key Responsibilities 

  • Support management in supervising and mentoring customer service staff 
  • Assist with scheduling, training, and performance coaching 
  • Handle escalated customer inquiries and resolve issues promptly and professionally 
  • Monitor service quality, response times, and customer satisfaction metrics 
  • Help implement and enforce company policies and procedures 
  • Collaborate with other departments to ensure seamless customer experiences 
  • Assist with reporting, documentation, and process improvements 


Who We’re Looking For

We’d love to meet someone who’s excited to jump in and make a difference! Here’s what we’re hoping you bring:



Qualifications 

  • Required - High School Diploma or GED
  • 2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred 
  • Strong leadership and interpersonal skills 
  • Excellent written and verbal communication abilities 
  • Proven ability to handle difficult situations calmly and effectively 
  • Proficiency with customer service software, CRM systems, and Microsoft Office 
  • Highly organized with strong attention to detail 



Preferred Skills 

  • Experience in training and onboarding staff 
  • Ability to analyze customer feedback and service metrics 
  • Conflict resolution and problem-solving skills 
  • Adaptability in a fast-paced environment 

Why You’ll Love Working With Us

  • A competitive salary that reflects your skills and experience.
  • Great benefits, including health, dental, and vision insurance.
  • A 401(k) plan with company matching to help you plan for the future.
  • Generous paid time off and holidays to recharge.
  • Plenty of opportunities to grow and learn with us!

Ready to Join Us? Click "Apply for This Job"

ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.