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Customer Service Assistant Jobs in Saskatchewan (NOW HIRING)

Co op

Customer Service Lead

Moosomin, SK

The Customer Service Lead will assist the Grocery Manager to ensure exceptional customer service on the front-end is maintained and assist customers with related needs. Other responsibilities include ...

Finning

customer Service Representative

Regina, SK · On-site

Support the rental process from inquiry through completion. * Assist customers with product and equipment questions. * Promote Finning rental products and services when appropriate. Administrative ...

Finning

Customer Service Rep

Saskatoon, SK

Process equipment returns and close rental contracts accurately * Assist customers with equipment ... Support equipment servicing activities as required * Ensure all paperwork and documentation is ...

Bunzl

Customer Service Representative

Saskatoon, SK

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software ...

U-Haul

Customer Service Representative

Saskatoon, SK

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Saskatoon, SK

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

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Customer Service Assistant information

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Saskatchewan?

The most popular types of Customer Service jobs in Saskatchewan are:

What are popular job titles related to Customer Service Assistant jobs in Saskatchewan?

For Customer Service Assistant jobs in Saskatchewan, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Saskatchewan look for?

The top searched job categories for Customer Service Assistant jobs in Saskatchewan are:

What cities in Saskatchewan are hiring for Customer Service Assistant jobs?

Cities in Saskatchewan with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Saskatchewan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer service

Fuze HR Solutions Inc.

Saskatoon, SK

Full-time

PTO

Re-posted 10 days ago

Job description

Customer Service Representative (CSR)

Position Overview
We are seeking a Customer Service Representative (CSR) to join a growing and supportive team. This role is ideal for a customer-focused professional who enjoys building strong relationships, solving problems, and providing exceptional service. The successful candidate will act as a key point of contact for customers, ensuring inquiries, orders, and service requests are handled efficiently and professionally.
This position offers a stable Monday-to-Friday schedule, a collaborative work environment, and the opportunity to work with a team that values employee growth, communication, and long-term success.

Benefits & Advantages
  • Schedule: Monday to Friday, 8:30 AM – 5:30 PM
  • No evenings or weekend shifts — enjoy a consistent daytime schedule and work-life balance
  • 15 vacation days to support personal time and wellness
  • Comprehensive benefits package available after 3 months of employment
  • Competitive vacation and benefits program designed to support employees’ overall well-being
  • Group RRSP program with a 3% employer match after 1 year of service
  • Stable and secure work environment with opportunities for long-term growth
  • Positive and supportive workplace culture with a people-focused manager who genuinely invests in their team
  • Collaborative and team-oriented environment where employees are encouraged to contribute ideas and support one another
  • Opportunity to work within a company that values strong customer relationships and employee development
Key Responsibilities
  • Serve as the primary point of contact for customers, providing professional and responsive support through phone, email, online chat, and in-person interactions
  • Build and maintain strong, long-term customer relationships by delivering exceptional service and creating positive experiences
  • Process customer orders, transactions, account updates, and service requests accurately and efficiently
  • Address customer questions, concerns, and complaints with professionalism, patience, and a solutions-focused approach
  • Manage conflict resolution, negotiations, and customer objections while maintaining a positive customer experience
  • Troubleshoot customer issues and identify effective solutions by understanding customer needs and company processes
  • Provide customers with accurate information regarding products, services, company policies, procedures, and promotions
  • Maintain detailed and up-to-date customer records, account information, and documentation
  • Follow up with customers regarding promotions, new product offerings, upcoming events, and company initiatives
  • Support product launches, marketing campaigns, and promotional activities as required
  • Assist the Branch Administrator and Warehouse team with administrative and operational tasks
  • Perform inventory cycle counts and assist with maintaining accurate inventory records when required
  • Collaborate with internal departments to ensure customer needs are met and service expectations are exceeded
  • Complete additional duties and responsibilities as assigned to support overall branch operations
Candidate Requirements
  • Post-secondary education is preferred
  • Minimum 3 years of customer service experience required (entry-level candidates will not be considered)
  • Strong customer service, problem-solving, and troubleshooting abilities
  • Excellent verbal and written communication skills with a professional and customer-focused approach
  • Strong interpersonal skills with the ability to build rapport with customers and internal teams
  • Ability to manage multiple priorities while maintaining accuracy and attention to detail
  • Comfortable working in a fast-paced environment while remaining organized and professional
  • Strong computer skills, including data entry, typing, and experience using customer management systems or business software
  • Professional appearance and positive workplace demeanor
  • Ability to work effectively in both an office setting and warehouse environment
  • Ability to occasionally lift boxes weighing up to 50 lbs when required
Working Conditions
  • Primarily office-based with occasional responsibilities in the warehouse environment
  • Regular use of computer systems, telephone, and customer communication platforms
  • Requires strong organization, attention to detail, and the ability to manage customer interactions throughout the day
  • Flexibility to work additional hours occasionally based on business needs

Interested candidates are invited to send their resume to sfernandez@fuzehr.com

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