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Customer Service Assistant Remote Jobs in Hackensack, NJ

Adecco

Customer Service Representative

Manhattan, NY · Remote

$29.79/hr

Adecco is assisting a local client recruiting Customer Service Representative opportunities Remote ... Escalate critical customer issues and assist with problem-solving to ensure a positive customer ...

Posted today

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Customer Service Assistant Remote information

See Hackensack, NJ salary details

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How much do customer service assistant remote jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service assistant remote in Hackensack, NJ is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.90 per hour, depending on experience, location, and employer.

What does a remote customer service assistant do?

A remote Customer Service Assistant helps customers by answering questions, resolving issues, and providing information about products or services—all from a location outside of a traditional office, usually from home. They typically communicate with customers via phone, email, live chat, or social media. Their main goal is to ensure customer satisfaction by providing prompt and effective assistance. Remote roles require strong communication skills, self-motivation, and proficiency with digital tools. Companies often provide training and support to help remote assistants succeed in their roles.

How does a remote customer service assistant stay connected and collaborate effectively with the rest of the team?

As a remote Customer Service Assistant, staying connected with your team is essential for both productivity and morale. Most companies utilize a combination of communication tools such as Slack, Microsoft Teams, or Zoom for regular check-ins, team meetings, and instant messaging. You'll likely participate in daily or weekly virtual meetings to discuss updates, share challenges, and coordinate customer support efforts. Strong written and verbal communication skills are important, as is the ability to proactively seek help or clarification when needed. Being comfortable with digital collaboration tools will help you succeed and stay engaged with your team.

What are the key skills and qualifications needed to thrive as a remote customer service assistant, and why are they important?

To thrive as a Customer Service Assistant (Remote), you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and basic office tools is typically required. Patience, empathy, and time management are essential soft skills that help you connect with customers and manage multiple inquiries effectively. These competencies ensure efficient resolution of customer issues, promote satisfaction, and support seamless remote operations.

What is the difference between Customer Service Assistant Remote vs Customer Support Representative?

AspectCustomer Service Assistant RemoteCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentRemote, home-based settingRemote or office-based, depending on company
Industry UsageCustomer service across various industriesCustomer support mainly in tech, retail, or service sectors
Common Search IntentJob opportunities, remote customer service rolesCustomer support jobs, technical support roles

Customer Service Assistant Remote and Customer Support Representative roles share similar credentials and work environments, often involving remote work and customer interaction. However, Customer Support Representatives may handle more technical or specialized support, while Customer Service Assistants focus on general customer inquiries. Both roles are vital in customer service industries and frequently searched by job seekers seeking remote opportunities.

What are the most commonly searched types of Customer Service Remote jobs in Hackensack, NJ?

The most popular types of Customer Service Remote jobs in Hackensack, NJ are:

What are popular job titles related to Customer Service Assistant Remote jobs in Hackensack, NJ?

For Customer Service Assistant Remote jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant Remote jobs in Hackensack, NJ look for?

The top searched job categories for Customer Service Assistant Remote jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Customer Service Assistant Remote jobs?

Cities near Hackensack, NJ with the most Customer Service Assistant Remote job openings:

Customer Service Assistant Remote jobs near you
Infographic showing various Customer Service Assistant Remote job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Contract, and 7% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,427 per year, or $21.8 per hour.

Remote Customer Service Representative

Manhattan School

New York, NY • Remote

$17.50 - $23.75/hr

Contractor

Re-posted 7 days ago

Job description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position.

Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients’ interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management

Required Skills/Knowledge

  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary

Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred