Customer Service Account Manager Jobs in California

InPwr, Inc. is looking for a Commercial Electrical Construction Service Account Manager to join our dynamic team!

We are an award-winning electrical design - build firm headquartered in Indianapolis, IN, with offices in Denver, CO, Los Angeles, CA, Fort Myers, FL, Dallas, TX, and Charlotte, NC. Named a 2019, 2022, 2023, and 2024 Top Places to Work, we believe in building it better, focus on complex opportunities, and taking the electrical design to the next level, with licenses in over forty states and projects across the nation. We InPwr people through personal commitment, relentless dedication, and driving results together. Come Join our Team!

SUMMARY:

As an Account Manager focusing on sales and business development for the service division, you 
will be the primary point of contact for our customers, ensuring exceptional service and 
satisfaction. You will manage accounts, drive sales, and cultivate long-term relationships by 
understanding customer needs, providing accurate, timely information, and ensuring all 
interactions align with company standards and safety protocols.

Skills and Requirements:

• High school diploma required, additional training or a degree in Business, Sales, or related field preferred.  

• Minimum of 2 years’ experience in an account manager role, preferably in the construction or service industry.  

• Communication, negotiation, and interpersonal skills.  

• Ability to manage multiple accounts and adapt to changing priorities.  

• Strong technical understanding relevant to our service and industry standards.  
• Estimating Experience required. 
• Ability to work in Monterey Park, CA, and generate new business in the area within 60 days of hire. 

TRAVEL 

• This position requires 25% travel to various InPwr offices or job sites as necessary.  

Benefits:

• Medical, Dental, Vision and Life Insurance 100% company paid for employees
• Paid vacation & holidays
• 401(k) company match
• 30-day paid sabbatical every 5 years of employment
• Stable employment with a growing company
• Highly competitive salary

ESSENTIAL FUNCTIONS

Customer Relationship Management:

• Develop and maintain strong relationships with clients to ensure ongoing satisfaction and 
  repeat business. 
• Actively seek and incorporate client feedback to enhance the service experience.
• Organize and facilitate meetings with clients to review annual maintenance budgets and 
  discuss both current and anticipated electrical needs. 
  

Sales and Business Development

• Identify and pursue new business opportunities to expand the client base.
• Develop comprehensive estimates for each silent opportunity by incorporating all necessary 
  resources, including vendors, subcontractors, rentals, and more. Identify potential scope gaps, 
  address them directly or inform the client as needed. 
• Prepare and present timely and detailed proposals to current and prospective clients. 
• Manage the sales cycle from initial contact through to final sale, including handling follow-ups 
  and assisting with finalizing agreements.

Work Order Coordination: 

• Monitor project initiation closely and facilitate transitions from sales to project execution.
• Review detailed scopes of work, project timelines, and resource plans. 
• Coordinate with the internal operations team to ensure the timely delivery of service and 
  materials. 
  

Documentation and Reporting:

• Maintain accurate records of client interactions, sales, and project statuses.
• Prepare and submit regular reports and performance metrics to the NCM
• Assist with change order pricing and ensure all necessary documentation is complete.
  

Client Support:

• Act as a liaison between clients and the project team when needed, addressing any concerns 
  or issues promptly. 
• Assist operations with any on-site problems or questions related to the work agreed upon.
• Ensure timely completion of all deliverables and maintain high standards of execution by 
  maintaining consistent communication with the operations team and client.
• Other job duties as assigned based on the changing needs of the business.

PHYSICAL REQUIREMENTS  

• Prolonged periods sitting at a desk and working at a computer.  

• Conduct site visits to provide estimates, navigating a variety of conditions and environments.  

• Must be able to lift 15 pounds at a time.  

EEO, Drug Free Workplace

Safety has always been our priority. Along with the usual protocols to protect our workforce, vendors, and business partners, we’ve implemented additional safety standards, specifically in response to minimizing the possibility of transmission of the COVID-19 virus. Along with CDC recommended guidelines associated with hand-sanitization and safe-distancing, we’ve established procedures to reduce exposure and susceptibility. These include providing personnel with appropriate PPE, limiting non-essential foot traffic, added cleaning protocols, and encouraging open lines of communication for feedback, questions, and concerns. Employment contingent upon successful completion of background investigation and drug screening. Smoke-free workplace. Drug-free work environment according to Federal Law.

InPwr Inc is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status. Our hiring process includes drug & alcohol screening, E-verify, driving record, and background check. InPwr Inc. is an Equal Opportunity Employer and a Drug-Free Workplace Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit us at www.inpwrinc.com to apply online!