ZipRecruiter

Log In

1

Customer Satisfaction Jobs in Florida (NOW HIRING)

EnerSys

Customer Service Manager

Largo, FL · On-site

This role is responsible for overseeing customer support operations, order management, customer satisfaction, complaint resolution, and service performance while establishing processes and ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

Ireland Pay is a leading Merchant Services company dedicated to providing exceptional products/services and ensuring unparalleled customer satisfaction. We are committed to fostering a culture of ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

Ireland Pay is a leading Merchant Services company dedicated to providing exceptional products/services and ensuring unparalleled customer satisfaction. We are committed to fostering a culture of ...

next page

Showing results 1-20

All JobsCustomer Satisfaction JobsCustomer Satisfaction Jobs in Florida

Customer Satisfaction information

See Florida salary details

$7

$14

$20

How much do customer satisfaction jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer satisfaction in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a customer satisfaction specialist?

Customer satisfaction specialists are professionals responsible for ensuring that customers have a positive experience with a company’s products or services. They handle customer inquiries, resolve complaints, and gather feedback to help improve business processes. Their primary goal is to maintain high levels of customer happiness and loyalty by addressing concerns quickly and effectively. These specialists often collaborate with other departments to implement solutions and enhance overall customer satisfaction.

What are the most common challenges faced by professionals in customer satisfaction roles, and how can they be effectively managed?

Professionals in Customer Satisfaction roles often encounter challenges such as handling difficult customer interactions, balancing multiple inquiries simultaneously, and maintaining a positive attitude under pressure. To manage these effectively, it's important to develop strong communication and conflict-resolution skills, utilize customer relationship management (CRM) tools for organization, and regularly participate in training sessions to stay updated on best practices. Building a supportive team environment also helps, as colleagues can share strategies and provide backup when needed.

What are the key skills and qualifications needed to thrive in a customer satisfaction role, and why are they important?

To thrive in a Customer Satisfaction role, you need strong communication skills, problem-solving abilities, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and feedback analysis tools is typically required. Patience, empathy, and a proactive attitude help professionals excel in managing diverse customer interactions and resolving concerns. These skills and qualities are essential for building customer loyalty, ensuring positive experiences, and driving business success.

What is the difference between Customer Satisfaction vs Customer Service Representative?

AspectCustomer SatisfactionCustomer Service Representative
FocusMeasuring overall customer happiness and loyaltyHandling customer inquiries and resolving issues
MetricsCustomer Satisfaction Score (CSAT), Net Promoter Score (NPS)Call resolution rate, response time
Work EnvironmentStrategic, often involves data analysis and feedback collectionOperational, direct interaction with customers
Required SkillsCustomer feedback analysis, communication, problem-solvingCommunication, patience, product knowledge

Customer Satisfaction focuses on evaluating and improving the overall customer experience, while Customer Service Representatives are the frontline staff who interact directly with customers to address their needs. Both roles are essential in enhancing customer loyalty and business success.

What are the most commonly searched types of Customer Satisfaction jobs in Florida?

The most popular types of Customer Satisfaction jobs in Florida are:

What are popular job titles related to Customer Satisfaction jobs in Florida?

For Customer Satisfaction jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction jobs in Florida look for?

The top searched job categories for Customer Satisfaction jobs in Florida are:

What cities in Florida are hiring for Customer Satisfaction jobs?

Cities in Florida with the most Customer Satisfaction job openings:

Customer Satisfaction jobs near you
Infographic showing various Customer Satisfaction job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Satisfaction Rep - JXE

Momentum Transportation USA, Inc.

Jacksonville, FL

$14.50 - $19.50/hr

Full-time

Re-posted 14 days ago

Job description

Job Summary:

The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the NATG Customer Satisfaction Manager.
Essential Duties and Responsibilities:
  • Applies accessorials as necessary.
  • Processes EDI as required (key account/OEM)
  • Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
  • Adheres to company standards on customer satisfaction, accuracy, and timeliness.
  • Coordinate appointments with carriers, shippers, and consignees
  • Update and maintain transportation management and operation systems.
  • Proactively identify problems and swiftly implement the appropriate solutions.
  • Answer all customer inquiries in accordance with the customer satisfaction standards.
  • Further increase customer satisfaction and business share through proactive and regular contact
  • Provide complex problem resolution and provides guidance to others.
  • Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
  • Maintains regular, timely, and consistent attendance at work.
  • Flexibility to work overtime as needed.
  • Must demonstrate professional behavior.
  • Perform other duties as assigned.
Knowledge/Skills/Abilities:
  • Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving)
  • AS400 experience preferred.
  • Knowledge of North America geography
  • Proficient with computer and Microsoft Office applications
  • Excellent data entry/keyboard skills
  • Strong interpersonal skills to effectively interact with internal and external customers.
  • Excellent problem-solving skills with the ability to seek alternative solutions.
  • Self-directed, displays initiative and can work independently.
  • Organizational and time management skills
  • Team player with proven ability to work under pressure.
  • Strong attention to detail with excellent follow-up
  • Excellent communications skills, both written and oral
  • Strong knowledge of customer service principles amp; practices
  • Attention to detail.
  • Must be fluent in English.

Education and Experience Requirements:
High School Diploma/GED required. College degree preferred.
Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.

Apply