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Customer Returns Associate Jobs in Rancho Cucamonga, CA

Mohawk Industries

CSR WAREHOUSE II - SSC

Riverside, CA · On-site

$42K - $53K/yr

As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support ... returns, and notifying management of damaged shipments for freight claims. * Operates forklift ...

Dal-Tile

CSR WAREHOUSE II - SSC

Corona, CA · On-site

$42K - $53K/yr

As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support ... returns, and notifying management of damaged shipments for freight claims. * Operates forklift ...

Howmet Aerospace

MRB Coordinator

Rancho Cucamonga, CA

$65K - $75K/yr

Process, investigate and disposition RMA's (customer returns) * Interface, investigate and complete ... Associates degree (A.A.) or equivalent from a technical or business school. * Three to five years ...

Walgreens

Customer Service Associate

Victorville, CA

$14.50 - $20/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Whittier, CA

$15.25 - $21/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Riverside, CA

$15.25 - $20.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Covina, CA · On-site

$15.25 - $21/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Victorville, CA

$14.50 - $20/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Riverside, CA · On-site

$15.25 - $20.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Whittier, CA · On-site

$15.25 - $21/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Newegg

Fulfillment Associate

Ontario, CA · On-site

Verify customers return products according to type and associated procedures. * Document inspection results, including any receiving issue, and communicate findings to the team. * Collaborate with ...

Walgreens

Customer Service Associate

Riverside, CA · On-site

$16.90 - $19/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Rancho Cucamonga, CA

Customer Returns Associate information

See Rancho Cucamonga, CA salary details

$9

$17

$28

How much do customer returns associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer returns associate in Rancho Cucamonga, CA is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.66 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Customer Returns Associate jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Customer Returns Associate jobs?

Cities near Rancho Cucamonga, CA with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,428 per year, or $17.5 per hour.

CSR WAREHOUSE II - SSC

Mohawk Industries

Riverside, CA • On-site

$42K - $53K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 12 days ago

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional CSR Warehouse Associate II to join our TEAM! As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Expected base pay rates for the role will be between $42,000 and $53,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Performs a variety of material handling duties associated with the warehouse. Process sales orders and resolve customer product or service issues as needed.

Primary Function and Scope

  • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.

  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims.

  • Operates forklift equipment.

  • Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.

  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

  • Responsible for keying in orders, processing faxes, and preparing reports.

  • Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

  • Participates in special projects and performs additional duties as required.

Experience and Knowledge Required

  • High School Diploma or GED equivalency required.

  • 1 or more years customer service experience.

  • Certified Forklift Operator.

  • Focus on customer account management preferred.

  • Prior tile industry knowledge is preferred.

  • 3+ years of previous warehouse experience preferred.

Competencies

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

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