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Customer Returns Associate Jobs in Rancho Cucamonga, CA

Hertz

Customer Service Associate

Ontario, CA · On-site

$18.50/hr

The Customer Service Associate consults with customers on their car rental. Maximizing revenue ... Prepare all rental and return documents accurately and completely. * Qualify each customer using ...

Carmax

Automotive Inventory Associate

Redlands, CA

$21.28 - $29.67/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Inventory/Supply Associate

Redlands, CA · On-site

$21.28 - $29.67/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

CarMax, Inc.

Automotive Inventory Associate

Redlands, CA · On-site

$21.28 - $29.67/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Mohawk Industries

Warehouse Associate - CT

Anaheim, CA · On-site

$17.84 - $22.31/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must be able to regularly lift to 15-30 lbs, and at certain times, you may be ...

Mohawk Industries Inc

Warehouse Associate - CT

Anaheim, CA · On-site

$17.84 - $22.31/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must be able to regularly lift to 15-30 lbs, and at certain times, you may be ...

Dal-Tile

Warehouse Associate - CT

Anaheim, CA · On-site

$17.84 - $22.31/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must be able to regularly lift to 15-30 lbs, and at certain times, you may be ...

Hertz

Part Time Customer Service Associate

Ontario, CA · On-site

$18.50/hr

The part time Customer Service Associate consults with customers on their car rental. Maximizing ... Prepare all rental and return documents accurately and completely. * Qualify each customer using ...

Tvon LLC

Administrative Assistant

Baldwin Park, CA · On-site

$17 - $19/hr

Responsibilities include taking customer service calls, processing returns, shipping customer ... associate's degree - Provide own transportation to and from the office - Excellent verbal and ...

Tvon LLC

Administrative Assistant

Baldwin Park, CA · On-site

$17 - $19/hr

Responsibilities include taking customer service calls, processing returns, shipping customer ... associate's degree - Provide own transportation to and from the office - Excellent verbal and ...

Tvon LLC

Administrative Assistant

Baldwin Park, CA · On-site

$17 - $19/hr

Responsibilities include taking customer service calls, processing returns, shipping customer ... associate's degree - Provide own transportation to and from the office - Excellent verbal and ...

United Employment Solutions, Inc.

Be Seen First

Sales Support Associate

Ontario, CA · On-site

$23/hr

Sales Support Associate Location: Ontario, CA Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM ... Returns, Claims & Customer Resolution * Research and process Return Material Authorizations (RMAs ...

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Living Spaces

Be Seen First

PM Warehouse Associate- Returns Wrapper

Colton, CA · On-site

$17.40 - $22.60/hr

Position Summary ​ The Warehouse Associate 1 is responsible for carrying out the logistics of ... Prepare customers' orders monitors and ensures that outbound furniture is properly assembled * Use ...

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Showing results 21-40

All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Rancho Cucamonga, CA

Customer Returns Associate information

See Rancho Cucamonga, CA salary details

$9

$17

$28

How much do customer returns associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer returns associate in Rancho Cucamonga, CA is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.66 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Customer Returns Associate jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Customer Returns Associate jobs?

Cities near Rancho Cucamonga, CA with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,428 per year, or $17.5 per hour.

WAREHOUSE ASSOC I - SSC

Mohawk Industries, Inc.

Anaheim, CA • On-site

$35K - $41K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted 13 days ago

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Warehouse Associate to join our TEAM! As the Warehouse Associate, we need someone who will own a variety of material handling duties such as receiving, loading/unloading material, pulling/assembling customers orders, and performing inventory checks. This position involves daily use of forklift equipment.
Expected base pay rates for the role will be between $35,152 and $41,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.
Primary Objective
Performs various material handling duties associated with the warehouse.
Primary Function and Scope
  • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
  • Operates forklift equipment.
  • Maintains a clean and organized facility by sweeping, removing trash, performing restroom and general office maintenance, etc.
  • May wait on customers and prepare sales slips.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
  • Performs other related duties as required.

Experience and Knowledge Required
  • High School diploma or equivalent experience
  • Certified Forklift Operator
  • 3+ years of previous warehouse experience preferred.

Competencies
Basic math skills, organization skills, customer service skills, fluency in English, detail-oriented, and safety-conscious.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

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