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Customer Returns Associate Jobs in Calgary, AB (NOW HIRING)

... and customers since 1946. Come join our team of likeminded individuals, and experience an ... Work with sales team to resolve warranty return issues. * Provide support to sales team related to ...

Source new customers, maintain relationships, and follow up to close sales. * Maintain high energy ... Process transactions efficiently (purchases, returns, exchanges, online pickups). * Support ...

Source new customers, maintain relationships, and follow up to close sales. * Maintain high energy ... Process transactions efficiently (purchases, returns, exchanges, online pickups). * Support ...

New

Source new customers, maintain relationships, and follow up to close sales. * Maintain high energy ... Process transactions efficiently (purchases, returns, exchanges, online pickups). * Support ...

New

... customer orders while following all safety, GMP and SQF policies/procedures. Other tasks as ... What you'll get in return: * Competitive salary and health benefits * Shift premiums are available ...

(CAN) Stockperson/Cartpusher

Calgary, AB ยท On-site

CA$16.15/hr

... and return them safely to designated storage areas using Walmart approved procedures. Ensure ... customers and associates. Promote a Safe and Hazard Free Work Environment Use required personal ...

Reporting to the Supervisor, you will play a key role in ensuring our customers are being provided ... What you'll get in return: * Competitive salary and health benefits * Shift premiums are available ...

Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and ... Responsible to complete merchandise recovery and maintenance including the merchandise return / go ...

... returns and warranty-grams in partnership with the warranty department. * Partner with Customer ... With headquarters in Reading, PA, Penske and its associates are driven by a dedication to ...

... returns and warranty-grams in partnership with the warranty department. * Partner with Customer ... With headquarters in Reading, PA, Penske and its associates are driven by a dedication to ...

... returns and warranty-grams in partnership with the warranty department. * Partner with Customer ... With headquarters in Reading, PA, Penske and its associates are driven by a dedication to ...

... returns and warranty-grams in partnership with the warranty department. * Partner with Customer ... With headquarters in Reading, PA, Penske and its associates are driven by a dedication to ...

Showing results 41-60

Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Calgary, AB look for?

The top searched job categories for Customer Returns Associate jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Returns Associate jobs?

Cities near Calgary, AB with the most Customer Returns Associate job openings:

Infographic showing various Customer Returns Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Warehouse Associate

Sinclair Supply

Calgary, AB โ€ข On-site

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago


Job description

Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.


Why You’ll Love Us


Outstanding company culture. We run on the values of good old-fashioned respect, kindness, humility and helping out your neighbour. We leave our egos at the door and celebrate one another.


Work life balance. Work that stays in the workplace, to ensure you can relax at home.


Future Planning. Company matching RRSP’s so you don’t have to work forever.


Rest and Relaxation. Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.


Investment in your growth and development. Our growth as human beings should never end and no matter what people say, it’s never too late to learn a new skill! We will support your journey to grow.


Health and Wellness. All the standard benefits you are used to, plus access to free counselling for employees and family. With experts in areas like family support, life balance, career, and nutrition we’ve got you covered because we could all use a little help from time to time.


Our team in Calgary is currently looking for a Warehouse Associate to become an integral part of the team.


Duties/Responsibilities:


  • Observe, audit, record, report, and correct discrepancies from all areas of operations involving inventory control.
  • Assist all cycle and year end inventory counts in the show room and warehouse.
  • Assist or conduct weekly cycle counts as well as research and correct inventory variances.
  • Work with sales team to resolve warranty return issues.
  • Provide support to sales team related to inventory discrepancies (i.e. investigate variance and stock outs).
  • Assist in developing training and education resources to support show room and warehouse operations and inventory control.
  • Ensure adherence to inventory control standard operating procedures (SOPs).
  • Serve as a key contact for internal and external inventory matters.
  • Safely and efficiently completes accurate daily shipping, receiving, and administrative requirements.
  • Fully comply with and complete all documentation as per Sinclair Supply health and safety policies, procedures and practices, and other legislation and regulatory requirements – including strict adherence to Personal Protective Equipment (PPE) requirements.
  • Monitor internal and external customer service concerns and coordinate appropriate response and assertively escalate concerns to management as required.
  • Counter Sales Representative vacation and overflow coverage as needed.
  • Any other related tasks as assigned by Management.


Qualification/Experience:

Required:
      • High School diploma
      • Basic computer proficiency, including Microsoft Excel 
      • Ability to accurately complete inventory and shipping/receiving documentation 
      • Strong attention to detail and ability to investigate discrepancies 
      • Strong communication and customer-service skills 
      • Ability to safely lift up to 50 lbs unassisted 
      • Ability to work independently and as part of a team 
Assets:
      • Forklift experience/certification 
      • HVAC/plumbing/electrical/building materials experience 
      • Customer service experience
      • First aid certification 
      • Experience with inventory management systems


Salary/Benefits:


Competitive compensation and benefits package.