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Customer Returns Associate Jobs in Airdrie, AB (NOW HIRING)

EECOL Electric

Warehouse Associate

Calgary, AB

Shadows more experienced Warehouse Operations associates on the verification of supplier inbound, customer returns, branch returns, and enters order receipts into computer and RF systems * Through ...

Walmart

Consumables Associate

Calgary, AB · On-site

CA$16.15/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

BoxLunch & Hot Topic

Sales Associate

Calgary, AB · On-site

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Sales Associate

Calgary, AB · On-site

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

Dufry

Hudson Sales Associate

Calgary, AB

CA$16/hr

Helping others, understanding a customer's needs, and in turn provide an amazing customer service ... Isolate, sort, and organize all damaged and outdated products and returns and inform management of ...

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Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What cities near Airdrie, AB are hiring for Customer Returns Associate jobs?

Cities near Airdrie, AB with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you

Warehouse Associate

EECOL Electric

Calgary, AB

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Why You'll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture! 

What's in it for You

  • Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
  • Enjoy regular salary reviews and incentive opportunities.
  • EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.
  • A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
  • Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.

As a Warehouse Associate, your training will focus on the gradual learning of basic warehouse tasks including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of assigned areas. You will comply with operational, audit, safety and all other company policies.

Responsibilities:

  • Completes local safety orientation and training courses and ensures safety and security policies are followed
  • Shadows more experienced Warehouse Operations associates on the verification of supplier inbound, customer returns, branch returns, and enters order receipts into computer and RF systems
  • Through the guidance of more experienced Warehouse Operations associates, places received material, after segregating backorders, into proper warehouse storage locations
  • Will receive training and practice on how to fill out log sheets for inbound overages, shortages, damages or non-compliant material
  • Receives training and will practice how to use manual or RF process to pick, pack, weigh and ship product
  • Assists in packing, labeling, wrapping and loading inbound/outbound trucks
  • Will be trained on using system generated or manually prepared local delivery records, and complete applicable blocks on pick ticket
  • Will assist with verifying return policy guidelines are followed prior to issuing credit for returned material
  • Pulls stock and returns to location pending credit memo, sale, or return to supplier 
  • Will receive training and practice on cutting and spooling wire
  • Maintains counter stock and assists with some customer service activities 
  • As the apprentice progresses with experience, they will receive additional training on how to operate a forklift and pallet jacks

Qualifications:

  • Ability to follow direction
  • Ambition to learn
  • Ability to lift up to 50lbs

Working Environment: Warehouse - Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well-ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

Physical Expectations:

  • Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds
  • Work may require excessive bending or stooping
  • Employee required to walk long distances repeatedly throughout the day
  • Employee required to use hand tools
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
Empowering People - Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities.

Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people's success - and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company.

By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place.

Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together.

EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.

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