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Customer Returns Associate Jobs in Calgary, AB (NOW HIRING)

Walmart

Stockperson/Cartpusher

Calgary, AB · On-site

CA$16.15/hr

... and return them safely to designated storage areas using Walmart approved procedures. Ensure ... customers and associates. Promote a Safe and Hazard Free Work Environment Use required personal ...

Maurices

Retail Sales Associate - Part-Time

Calgary, AB · On-site

... customers' needs to achieve sales goals. Whatyou'llget in return: * A flexible work schedule * A ... All associates are expected to follow these principles in all relationships with other associates ...

United Rentals

Equipment Associate

Calgary, AB · On-site

Check equipment for damage, hours used, mileage and fuel level upon return to the branch Inspect ... for customers as well as drive a delivery truck to pick-up and drop-off equipment Other duties ...

Ecolab Inc.

Factory Test Specialist

Calgary, AB · On-site

Lead root cause investigations for complex yield escapes and customer returns using structured ... Ecolab will not discriminate against any associate or applicant for employment because of race ...

Sinclair Supply

Warehouse Associate

Calgary, AB · On-site

... and customers since 1946. Come join our team of likeminded individuals, and experience an ... Work with sales team to resolve warranty return issues. * Provide support to sales team related to ...

Tapestry, Inc.

Sales Associate II

Calgary, AB

Source new customers, maintain relationships, and follow up to close sales. * Maintain high energy ... Process transactions efficiently (purchases, returns, exchanges, online pickups). * Support ...

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Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Calgary, AB look for?

The top searched job categories for Customer Returns Associate jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Returns Associate jobs?

Cities near Calgary, AB with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Pottery Barn Sales Associate

Williams-Sonoma, Inc.

Calgary, AB • On-site

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Williams-Sonoma rating

6.6

Company rating: 6.6 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

Job description

About the Role 

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment. 

You're excited about this opportunity because you will... 

  • Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards 

  • Achieve established sales and contest goals Maintain knowledge of current sales and promotions 

  • Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders 

  • Utilize effective selling techniques to build multiple sales and increase productivity 

  • Demonstrate comprehensive product knowledge, including features and benefits 

  • Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges 

  • Assist in implementation and maintenance of visual merchandise presentation, signage and lighting 

  • Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed 

  • Process, ticket, and restock merchandise as needed 

  • Perform other duties as assigned by management 

  • Comply with all Company policies and procedures 

Why you will love working at Williams-Sonoma, Inc. 

  • We're a successful, fast-growing company with an entrepreneurial vibe 

  • A technologically and data-driven business 

  • Competitive salaries and comprehensive health benefits 

  • We're at the forefront of tech and retail, redefining technology for the next generation 

  • We're passionate about our internal and external clients and live/breathe the client experience 

  • We get to be creative daily 

  • A smart, experienced leadership team that wants to do it right and is open to new ideas 

  • We believe in autonomy and reward taking initiative 

  • We have fun! 

We're excited about you because ... 

  • Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale 

  • Succeed in a team environment, while able to work independently & manage your own time 

  • Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box 

  • Know what questions to ask your customers in order to understand their personal cooking style & needs 

  • Enjoy discovering the customer's style, lifestyle & story to connect them to the right products 

  • Proven ability to prioritize and handle multiple tasks simultaneously

  • Most successful when provided with clearly defined daily sales goals & metrics 

 Physical Requirements: 

  • Ability to be mobile on the sales floor for extended periods of time.  

  • Ability to operate POS system. 

  • Ability to lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques 

  • 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required) 

  • High school diploma or equivalent preferred 

  • Full time associates are expected to have open availability to meet the needs of the business 

  • Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:  

  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities 
  • A wellness program that supports your physical, financial and emotional health 
  • Paid vacations and holidays (full-time)
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration 

This role is not eligible for relocation assistance. 

FOR SF ONLY: 

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances. 


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