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Customer Returns Associate Jobs in Wisconsin (NOW HIRING)

Hertz

Customer Service Associate

Madison, WI · On-site

$18/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Hertz

Customer Service Associate

Milwaukee, WI

$17/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

SunSource

Returns Coordinator / Buyer Assistant

Hartland, WI · On-site

$19.50 - $25.75/hr

Process all customer and vendor return authorizations from initiation through resolution ... High school diploma or equivalent required; associate's or bachelor's degree in business, supply ...

SunSource

Returns Coordinator / Buyer Assistant

Hartland, WI · On-site

$19.50 - $25.75/hr

Process all customer and vendor return authorizations from initiation through resolution ... High school diploma or equivalent required; associate's or bachelor's degree in business, supply ...

Hertz

Customer Service Associate

Madison, WI · On-site

$18/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Hertz

Customer Service Associate

Milwaukee, WI · On-site

$17/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Genuine Parts Company

On-Site Warehouse

Appleton, WI · On-site

$15.50 - $18.50/hr

Under direct supervision, the On-Site Warehouse Associate performs all shipping and receiving ... Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

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Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Customer Returns Associate jobs in Wisconsin?

For Customer Returns Associate jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in Wisconsin look for?

The top searched job categories for Customer Returns Associate jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Returns Associate jobs?

Cities in Wisconsin with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Wisconsin as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Driver/Counter/Warehouse Associate

Temperature Equipment Corporation

New Berlin, WI • On-site

$20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 16 days ago

Job description

Driver/Counter/Warehouse Associate
Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been an industry leader known for technical expertise, value, best-in-class product availability, and driving customer loyalty for nearly 90 years and counting. TEC is also the Midwestern states largest distributor of air conditioning, heating, and refrigerant equipment, related parts, and supplies. We offer exceptional compensation packages; full benefits include health, dental, life, and AD&D insurance, paid holidays & vacation, and 401(k) with company matching.
Job Description
The Warehouse/ Counter Associate safely performs daily warehouse functions to help maintain and safe and positive work environment. They also provide exceptional service and creates a positive shopping and sales experience for all customers. The following details are not definitive and subject to change based on organizational needs.
Essential Duties and Responsibilities
  • Ensuring the accuracy of all inbound freight into the building. This includes unloading trucks, checking in freight, putting the product away in its locations, and making sure that all associated paperwork is completed to company standard.
  • Outbound freight including customer orders and branch transfers are to be picked, packed, and checked for accuracy prior to shipments.
  • Each employee is designated an area of the warehouse that must be maintained to company standard on a day-to-day basis. This includes down stocking of product, facing of material, closed boxes, or cut tops, removal of excess plastic. Aisles must be swept of all debris and pallets lined in their locations.
  • Must communicate effectively with customers and provide superior service.
  • Ability to manage time in a deadline-driven environment and strong ability to multitask and skill in prioritizing work.
  • Basic math skills are sufficient to manage inventory, including addition, subtraction, multiplication, and division.
  • Ability to use computer systems and manual procedures for organizing and identifying products and communicating with coworkers.
  • Build and maintain business relationships with customers
  • Conduct sales transactions
  • Recommend and promote items related to customer's product or application
  • Process customer returns correctly
  • Assist in the warehouse when needed

Skills, Knowledge, & Abilities
  • Class E License Required
  • Adequate physical strength and stamina to repeatedly lift, carry, move, and set down heavy equipment up to 50 lbs frequently.
  • Maintain a positive and friendly demeanor in a stressful and fast-paced environment.
  • Work efficiently with a sense of urgency.
  • Ability to work in a warehouse that is not climate controlled.
  • Familiar with dollies, pallet jacks and forklifts
  • Comfortable utilizing a 6 ft ladder while carrying heavy product.
  • Must possess the attitude of wanting to learn and grow with our Company!

Qualifications
Class E License
High school diploma or GED equivalent
1 plus years of warehouse and forklift experience
Must pass a drug test and physical
Schedule
Full Time Monday through Friday
Shift based on business needs
Salary Expectations
$20.00 hourly
Qualifications
Class E License
High school diploma or GED equivalent
1 plus years of warehouse and forklift experience
Must pass a drug test and physical

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