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Customer Returns Associate Jobs in Virginia (NOW HIRING)

Born Primitive

Returns Associate

Virginia Beach, VA · On-site

$20/hr

The Returns Associate will serve as a versatile team member by assisting the returns and exchanges ... handle customer returns in accordance with company policies. • Investigate and resolve issues ...

NESCO Inc

Customer Service Representative

Chesapeake, VA · On-site

$14.75 - $20/hr

... customer returns Interact with customers and suppliers to obtain and fill orders correctly ... Judgment Nesco Resource offers a comprehensive benefits package for our associates, which includes ...

New

Albertsons

Customer Service Clerk

Mclean, VA

$15/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

New

Albertsons

Customer Service Clerk

Mclean, VA · On-site

$16.25 - $19.75/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

New

Carmax

Supply Associate

Bristol, VA · On-site

$15.71 - $21.93/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Weber City, VA · On-site

$15.71 - $21.93/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Weber City, VA · On-site

$15.71 - $21.93/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Bristol, VA · On-site

$15.71 - $21.93/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

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Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What are popular job titles related to Customer Returns Associate jobs in Virginia?

For Customer Returns Associate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in Virginia look for?

The top searched job categories for Customer Returns Associate jobs in Virginia are:

What cities in Virginia are hiring for Customer Returns Associate jobs?

Cities in Virginia with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Returns Associate

Born Primitive

Virginia Beach, VA • On-site

$20/hr

Full-time

Posted 14 days ago

Job description

Are you ready to build a career that's not just a job but a meaningful journey? At Born Primitive, we offer more than just work - we offer a dynamic, collaborative environment where passion meets purpose. With exceptional work-life balance and a team that feels like family, you'll thrive both personally and professionally.
Born Primitive is proudly Veteran-owned and operated, deeply rooted in the values that make our nation great: sacrifice, honor, and unwavering commitment to freedom. We're inspired by the men and women who embody these principles, and we strive to carry their legacy forward. Our team members don't just work here - they reflect these values in everything they do, becoming a vital part of a mission larger than themselves.
If you're passionate about making an impact and want to grow with a company that stands for something greater, Born Primitive might be the perfect fit for you. Join us, and be part of a team that inspires and uplifts, every single day.
The Returns Associate will serve as a versatile team member by assisting the returns and exchanges team as they process returns and aim to return apparel to inventory.
Responsibilities
Returns Department Support:
• Scan, sort and organize returns inventory
• Process and handle customer returns in accordance with company policies.
• Investigate and resolve issues related to product returns, ensuring customer satisfaction.
• Collaborate with the Returns team to optimize processes and minimize return-related challenges.
Versatility and Adaptability:
• Serve as a floater between the different tasks associated with the Returns department as needed.
• Quickly adapt to changing priorities and assist in areas with high demand or staffing shortages.
• Maintain a high level of proficiency to ensure effective support.
Flexibility in Dynamic Work Environments:
• Recognize that the Returns Department may experience fluctuations in business demands.
• Be flexible and able to switch gears constantly to meet the evolving needs of the business, including providing support to other departments
• Contribute to a collaborative and positive work environment, supporting team members during peak periods.
Brand & Product Knowledge
• Develop a deep understanding of our brand, products, and services.
• Stay informed about product features, specifications, and updates.
• Utilize brand and product knowledge to enhance customer interactions and provide accurate information.
Minimum Qualifications:
• High School Diploma or equivalent (Required)
• Bachelor's Degree or Equivalent Work Experience (Preferred)
• 2+ years of related customer contact/ service industry experience preferred.
• Apparel Industry Experience (Preferred)
• Ability to work in a fast-paced environment and remain flexible to constant changes
• Good communication skills and ability to work with a team
• Strong computer skills and the ability to learn new programs quickly
• Create and maintain a quality, professional work environment. Maintain a positive relationship with all co-workers and colleagues
• Must be available to work flex schedule of Monday - Friday, 8 hours per day between 7:00am and 5:00pm. Occasional weekends and holidays.
• Must be willing and able to lift packages anywhere from 2-50lbs.
Required Characteristics:
• Ability to work under pressure and in various climates, heat or cold
• Efficient and professional communication skills to engage with customers
• Will be trained to use multiple software programs
• Ability to thrive in a quickly growing and very fast paced work environment
• Quality organizational skills
• Ability to work with a diverse group of individuals
Compensation Information: Born Primitive is committed to pay transparency. The compensation for this position is $20.00/hour. This is a full-time hourly position. This position may also be eligible for additional benefits and incentive compensation, where applicable.

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