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Customer Return Associate Jobs in Madison, WI (NOW HIRING)

Hertz

Customer Service Associate

Madison, WI · On-site

$18/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Hertz

Customer Service Associate

Madison, WI · On-site

$18/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Zoro

Customer Service Associate

Janesville, WI · On-site

$18.25/hr

Job Summary As a Customer Service Associate at Zoro, you will play a crucial role in delivering ... Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and ...

Zoro

Customer Service Associate

Janesville, WI · On-site

$18.25/hr

Job Summary As a Customer Service Associate at Zoro, you will play a crucial role in delivering ... Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and ...

Walgreens

Customer Service Associate

Madison, WI · On-site

$14.50 - $20.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Lake Mills, WI · On-site

$14.25 - $19.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Madison, WI

$14.50 - $20.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Madison, WI · On-site

$14.50 - $20.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Middleton, WI · On-site

$15 - $20.50/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Janesville, WI · On-site

$13.25 - $18.50/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Mcfarland, WI · On-site

$13.50 - $18.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Madison, WI

Customer Return Associate information

See Madison, WI salary details

$8

$17

$27

How much do customer return associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer return associate in Madison, WI is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $19.38 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Madison, WI?

For Customer Return Associate jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Madison, WI look for?

The top searched job categories for Customer Return Associate jobs in Madison, WI are:

What cities near Madison, WI are hiring for Customer Return Associate jobs?

Cities near Madison, WI with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Madison, WI as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,919 per year, or $17.3 per hour.

Don't See The Job You're Looking For - APPLY HERE!

Kayser Ford

Madison, WI • On-site

Full-time

Re-posted 13 days ago

Job description

Don't See The Job You're Looking For - Please APPLY HERE!

About Us: Customers are the focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has since grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, GMC, Isuzu Trucks, Ford and Lincoln brands in eight locations: Sauk Prairie, Pulaski, Oconto Falls, Watertown, Madison and Janesville. We've been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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