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Customer Return Associate Jobs in Chicago, IL (NOW HIRING)

Orbus Inc

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

... Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic ... Manage customer return cases from initial contact to final resolution, turning everyday issues into ...

Orbus Visual Communications

Be Seen First

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

... Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic ... Manage customer return cases from initial contact to final resolution, turning everyday issues into ...

BuyWander

Customer Service Associate

Addison, IL · On-site

$18/hr

Customer Service Associate (Full Time) Department: Order Fulfillment Reports To: Order Fulfillment ... Returns Processing: * Receive returns from customers, gather necessary information, and document ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a ... Process customer orders, quotes, returns, and related transactions accurately and efficiently

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a ... Process customer orders, quotes, returns, and related transactions accurately and efficiently

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a ... Process customer orders, quotes, returns, and related transactions accurately and efficiently

PGA TOUR Superstore

Customer Service Associate

Orland Park, IL · On-site

$14.50 - $19.75/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Orland Park, IL · On-site

$14.50 - $19.75/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Northbrook, IL · On-site

$14.75 - $20.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Failure to return equipment may result in collection actions and/or other consequences.

NTT DATA Services

Customer Care Associate

Chicago, IL · On-site

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Failure to return equipment may result in collection actions and/or other consequences.

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Failure to return equipment may result in collection actions and/or other consequences.

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Chicago, IL

Customer Return Associate information

See Chicago, IL salary details

$9

$17

$28

How much do customer return associate jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer return associate in Chicago, IL is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.81 per hour, depending on experience, location, and employer.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are Customer Return Associates?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by Customer Return Associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a Customer Return Associate, and why are they important?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What is a returns associate job description?

A returns associate is responsible for processing customer product returns, inspecting returned items, updating inventory records, and ensuring customer satisfaction. The role often requires attention to detail, good communication skills, and familiarity with point-of-sale or inventory management systems.

Will Amazon pay you $28 an hour to work from home?

Customer Return Associates at Amazon typically earn around the minimum wage or slightly above, with pay rates varying by location and experience. While some remote roles may offer higher pay, $28 an hour is generally above the standard rate for this position. It is advisable to check specific job listings for accurate compensation details.

What jobs pay 4000 a week without a degree?

A Customer Return Associate typically does not earn $4,000 weekly; such high earnings usually require specialized skills, experience, or high-paying roles. Jobs that can pay this amount without a degree are rare and often involve sales, entrepreneurship, or skilled trades with commission or profit-sharing structures. High-income opportunities without a degree often demand significant experience or certifications in fields like real estate, sales, or certain trades.

How can I make 2000 a week working from home?

A Customer Return Associate working from home typically earns an hourly wage, and making $2,000 a week would require working approximately 40 hours at a rate of $50 per hour. Increasing income may involve taking on multiple shifts, gaining experience to qualify for higher-paying roles, or working for companies that offer premium pay for overtime or specialized skills.
What are popular job titles related to Customer Return Associate jobs in Chicago, IL? For Customer Return Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Chicago, IL look for? The top searched job categories for Customer Return Associate jobs in Chicago, IL are:
Customer Return Associate jobs near you

RETURNS CUSTOMER SUPPORT ASSOCIATE

Orbus Inc

Woodridge, IL • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Help Us Deliver the “Wow” Factor

At Orbus, our customer promise is simple: “You’ll love doing business with us.” As a Customer Support Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic, fast-paced role where your problem-solving skills directly impact our success and keep our clients smiling.

If you love multitasking, thrive in a vibrant team environment, and get a thrill from turning a challenging situation into a customer win, you will fit right in.


Why You’ll Love this Role
  • Direct Impact: You own the customer solution from start to finish, giving you autonomy to make things right.
  • Skill Development: Gain mastery over industry-leading CRM, data and Communication tools.
  • Collaborative Culture: Work hand-in-hand with manufacturing, sales and logistics teams in supportive environment.
  • Clear Goals: Know exactly what success looks like with performance metrics and supportive leadership.

What You Will Do Day-to DayBe the Ultimate Problem Solver
  • Turn Challenges into Wins: Manage customer return cases from initial contact to final resolution, turning everyday issues into seamless, positive experiences.
  • Own the Solution: Process credits, replacements, rebills and shipping reroutes with a goal of same-day resolution.
  • Keep People Connected: Keep Customers in the loop with clear, proactive updates via phone and email so they always feel supported.

Delivering a Premium Experience

  • Connect Authentically: Act as the primary point of contact through phone and email with an energetic focus on live telephone interactions.
  • Educate & Grow: Introduce customers to exciting new promotions, product updates, or alternatives that enhance their business.
  • Keep Us Moving: Partner with internal production teams to ensure replacement orders are clear, manufactured and shipped on time.


Who You Are


  • A Master Multitasker: You naturally prioritize tasks in a fast- moving environment without losing your attention to detail.
  • An Active Learner: You enjoy learning new Software and Tools as well as the Orbus product line and manufacturing capability. You also enjoy asking questions and continuously growing your own skill set.
  • Reliable and Punctual: You take pride in being there for your team and customers, managing your schedule accurately, completing daily tasks efficiently.
  • A Team Player: You bring a solutions-oriented, positive attitude to every phone call and internal meetings.


What It Takes to Succeed


  • High Efficiency: Ability to hit an 80% or higher call-answer rate and maintain a high level of accuracy, (error rate of 0.25% or better).
  • Communication Skills: Excellent verbal and written skills with a professional, empathetic tone.
  • Availability: Ready to start fresh at your scheduled time and open to occasional seasonal overtime to support our peak business periods.


Position Goal: Customers feel supported and confident that Orbus is committed to resolving issues quickly and fairly.


Benefits and Perks

We care about your well-being, your professional growth and your life outside of work. At Orbus, we offer a comprehensive benefits package design to support you and your family.

  • Health and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family healthy.
  • Financial security: $18.00-$20.00 per hour depending on experience with room for growth based on performance.
  • Paid Time Off: Generous PTO package including paid company holidays to help you relax and recharge.
  • Work-Life Balance, predictable schedules with standard daytime shifts so that you can plan your life with confidence.