Customer Return Associate Jobs in Austin, TX (NOW HIRING)

Shop LC is looking for enthusiastic and detail-orientated people to join our warehouse returns department! Fluent English and basic computer skills are required for this role. Starting pay is $20 an hour. The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.

Job Responsibilities

• Maintain individual productivity and quality standards according to department requirements.
• Unpack returned merchandise, inspect package condition, and assess paperwork sent in with return instructions for proper return procedures.
• Inspect returned merchandise, checking for quality and condition of product to determine return category.
• Receive merchandise, following all security and safety return procedures for each product type.
• Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
• Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
• Identify critical distribution issues and report them to the team lead/supervisor.
• Always maintain a safe and organized work environment.
• Data entry as needed.
• Comply with company policies and procedures.
• All other duties as assigned by manager.

Skills & Experience

• 1-2 years of prior returns or similar experience.
• Fluent verbal and written communication in English.
• Basic computer skills (e.g. personal computers, printers, email).
• Knowledge of warehouse operating procedures and protocol.
• Prior experience in a distribution, warehouse, or other inventory handling environment.
• Knowledge and ability to operate inventory control and related computer software.
• Focus and remain on task in a fast-paced environment.
• Attention to detail and follow through are essential.
• Accurately follow directions, both written and verbal.
• An ambassador of our Core Values: Teamwork, Honesty, Commitment, Passion, and a Positive Attitude.

Physical Requirements

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one workplace to another.
• Adjusting or moving objects up to 40 pounds in all directions.
• Repeating motions that may include the wrists, hands and/or fingers.

Benefits Provided by Shop LC

• Company-paid, employee-only medical, dental, vision, and life insurance.
• 4% 401(k) matching.
• Company profit sharing.
• Up to 15 days of PTO & vacation time, maternity/paternity leave, company-covered short-term & long-term disability, paid training time, paid volunteer time, and 7 paid holidays.
• Corporate discounts & employee sales & discounts.
• Tuition reimbursement and scholarship (for dependents going to college).
• Employee Assistance Program.

We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24*7 broadcasts, our website, OTT, marketplaces, and social media.

We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically integrated company, founded in India about 35 years ago and listed on the Indian stock exchanges. The company has a turnover of $246 million (in the financial year 2022).

The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all the units ship out approximately 50,000 pieces of products to their customers in the US, UK, and Germany every day. In addition to the companies in the US, UK, and Germany, VGL Group operates offices globally in India, China, Indonesia, and Thailand.

We believe in supporting our community and protecting the environment with the purpose of Delivering Joy.

Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, and the UK for each item sold through all its platforms. Your Purchase Feeds… has provided over 40 million meals to kids until now in the US. Our mission statement embraces the ambitious goal of distributing one million meals each day to children in need by 2031. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.

We are committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2032. Our offices in India function on solar power, and each business unit is working towards getting a LEEDS certification.

We live by and are inspired by our core values of Teamwork, honesty, commitment, passion, and a positive attitude, which form the basis of every decision we make