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Customer Return Associate Jobs in California (NOW HIRING)

The Wonderful Company

Customer Experience Associate

Fresno, CA · On-site

$16.50 - $21.75/hr

We're looking for a Customer Experience Associate who is passionate about providing exceptional ... Manage customer care, logistics, and returns inboxes while ensuring timely responses. * Coordinate ...

Hertz

Part Time Customer Service Associate

Ontario, CA

$18.50/hr

The part time Customer Service Associate consults with customers on their car rental. Maximizing ... Provide world class customer service by managing the rental (and occasionally return) process, in ...

Hertz

Part Time Customer Service Associate

Ontario, CA · On-site

$18.50/hr

The part time Customer Service Associate consults with customers on their car rental. Maximizing ... Provide world class customer service by managing the rental (and occasionally return) process, in ...

Floor & Décor

Customer Service Associate

Carmel, CA · On-site

$17.85 - $21.50/hr

As a Cashier (Customer Service Associate), you are the first and final interaction for Floor ... product returns, performing basic cash office functions and providing every customer with an ...

Hertz

Customer Service Sales Associate

San Jose, CA

$22.50/hr

The Dollar/Thrifty Customer Service Sales Associate consults with customers on their car rental ... Provide world class customer service by managing the rental (and occasionally return) process, in ...

BioPhase Solutions

CA

$22 - $24/hr

We are currently looking for a Customer Service Associate I to work for an Orange County area ... Coordinate returns, replacements, refunds, and credit memos. * Provide customer insight, feedback ...

Floor & Decor

Customer Service Associate

San Diego, CA

$17.85 - $21.50/hr

As a Cashier (Customer Service Associate), you are the first and final interaction for Floor ... product returns, performing basic cash office functions and providing every customer with an ...

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Customer Return Associate information

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in California?

For Customer Return Associate jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in California look for?

The top searched job categories for Customer Return Associate jobs in California are:

What cities in California are hiring for Customer Return Associate jobs?

Cities in California with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in California as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution.

Customer Experience Associate

The Wonderful Company

Fresno, CA • On-site

$16.50 - $21.75/hr

Full-time

Posted 26 days ago

The Wonderful Company rating

6.5

Company rating: 6.5 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

287th of 443 rated food and drinks producers

Job description

Company Description
Location: Fresno, CA
Schedule: Full-Time / Onsite
Join Our Team
At Suterra, we help growers around the world protect crops through innovative, sustainable pest management solutions. We're looking for a Customer Experience Associate who is passionate about providing exceptional customer service, thrives in a fast-paced environment, and enjoys building relationships while keeping operations running smoothly.
If you're highly organized, enjoy solving problems, and take pride in delivering outstanding service, we'd love to hear from you.
Job Description
What You'll Do
As a Customer Experience Associate, you'll play a vital role in supporting our customers and internal teams by ensuring orders, logistics, and communications are handled accurately and efficiently. Your responsibilities will include:
  • Provide administrative support to the Customer Experience team and California Commercial Team.
  • Deliver exceptional customer service by responding to customer inquiries via phone, email, and other communication channels.
  • Process customer orders and support shipping, receiving, returns, rebates, and reverse logistics.
  • Manage customer care, logistics, and returns inboxes while ensuring timely responses.
  • Coordinate with Suterra's third-party logistics (3PL) partner to support inventory management, warehouse operations, invoice reconciliation, and product movement.
  • Support distributor relationships throughout the Eastern and Central United States.
  • Maintain accurate customer information and data within HubSpot CRM.
  • Build strong relationships with customers, distributors, and logistics partners through proactive communication and collaboration.
  • Assist with process improvements and other Customer Experience initiatives as assigned.

Qualifications
What We're Looking For
The ideal candidate is someone who enjoys helping others, communicates professionally, and pays close attention to detail.
Qualifications
  • High school diploma or equivalent.
  • Experience in a customer service or administrative office environment.
  • Experience in the agriculture industry is a plus.
  • Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
  • Experience with CRM platforms such as HubSpot is preferred.

Skills & Abilities
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Ability to prioritize multiple tasks while maintaining accuracy.
  • Detail-oriented with a process-driven mindset.
  • Professional, dependable, and collaborative.
  • Comfortable working independently and as part of a team.
  • Ability to remain calm and productive in a fast-paced environment.

Additional Information
Why Join Suterra?
At Suterra, you'll be part of a collaborative team committed to innovation, sustainability, and delivering exceptional experiences for our customers. We value teamwork, continuous improvement, and creating an environment where employees can grow and make a meaningful impact.
Work Environment
This is a full-time, onsite position based in our Fresno, California office.
Suterra is wholly owned by The Wonderful Company
The Wonderful Company, headquartered in Los Angeles, is a privately held $6 billion global agribusiness company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service.
To learn more about The Wonderful Company, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
Learn about sustainable programs and ways we give back to the community!
All your information will be kept confidential according to EEO guidelines.
EEO is the law - click here for more information
EEO is the law - click here for more information

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