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Customer Retention Manager Jobs in Boca Raton, FL

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Customer Retention Manager information

See Boca Raton, FL salary details

$23.3K

$55K

$95.8K

How much do customer retention manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer retention manager in Boca Raton, FL is $55,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $66,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are popular job titles related to Customer Retention Manager jobs in Boca Raton, FL?

For Customer Retention Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Boca Raton, FL look for?

The top searched job categories for Customer Retention Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Customer Retention Manager jobs?

Cities near Boca Raton, FL with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $55,038 per year, or $26.5 per hour.

Customer Retention Specialist

Schumacher Auto Group

West Palm Beach, FL • On-site

$13.75 - $18.75/hr

Other

Re-posted 12 days ago

Job description

Customer Retention Specialist

The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.

The retention specialist will play a pivotal role in promoting GMC's offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.

Essential Job Responsibilities

  • Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.
  • Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.
  • Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.
  • Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.
  • Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.
  • Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis.

Education/Requirements

  • High School Diploma or GED.
  • Proven experience in sales, customer service or customer retention within the automotive industry is preferred.
  • Strong understanding of GMC products, services and the Trade Up program preferred.
  • Knowledge of automotive financing and trade-in processes preferred.
  • Strong written and verbal communication skills required.
  • Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
  • Familiarity with CRM systems and customer data management tools.
  • Positive attitude.
  • Strong work ethic.
  • A valid driver's license and 3+ years of clean driving record are required.

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Schumacher Automotive Group

Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.

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