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Customer Retention Manager Jobs in Utah (NOW HIRING)

Podium

AI Customer Success Manager - SMB

Lehi, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals ... Familiarity with CRM and customer support software. * Knowledge of online reputation management and ...

PDQ

Customer Success Manager

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Success in this role is measured through customer retention, expansion, customer engagement, and ... Managers who champion professional development * 100% Premium Coverage for medical, dental and ...

Podium

AI Enterprise Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will also aid in retaining and increasing the revenue from your customer portfolio. What you ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...

PDQ.com Corporation

Customer Success Manager

South Salt Lake, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Success in this role is measured through customer retention, expansion, customer engagement, and ... Managers who champion professional development * 100% Premium Coverage for medical, dental and ...

PDQ

Customer Success Manager

South Salt Lake, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Success in this role is measured through customer retention, expansion, customer engagement, and ... Managers who champion professional development * 100% Premium Coverage for medical, dental and ...

DGI Supply

Customer Service Representative

Salt Lake City, UT · On-site +1

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction * Other duties as assigned * Reports to the Customer Service Manager ...

Podium

AI Enterprise Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will also aid in retaining and increasing the revenue from your customer portfolio. What you ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...

Podium

AI Mid-Market Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrated ability to go above and beyond to maximize retention save % * Demonstrated experience and success in a customer success or account management role * Ability to confidently and ...

NetDocuments

VP, Customer Success

Lehi, UT

  • Medical

  • Life

  • Retirement

  • PTO

Renewals & Retention * Set the renewals strategy and operating rhythm, including forecasting ... Build durable executive relationships with customer leaders, including Managing Partners, General ...

New

NetDocuments

VP, Customer Success

Lehi, UT · On-site

  • Medical

  • Life

  • Retirement

  • PTO

NetDocuments is the trusted intelligent document management platform for legal professionals and ... Renewals & Retention * Set the renewals strategy and operating rhythm, including forecasting ...

New

NetDocuments

VP, Customer Success

Lehi, UT · On-site

  • Medical

  • Life

  • Retirement

  • PTO

NetDocuments is the trusted intelligent document management platform for legal professionals and ... Renewals & Retention * Set the renewals strategy and operating rhythm, including forecasting ...

New

Energy Exemplar

VP Customer Success

Salt Lake City, UT · On-site

Retention Focus: Develop and execute a comprehensive customer retention strategy, emphasizing effective onboarding, proactive account management, and churn minimization across Americas. * Success ...

Energy Exemplar

VP Customer Success

Salt Lake City, UT · On-site

Retention Focus: Develop and execute a comprehensive customer retention strategy, emphasizing effective onboarding, proactive account management, and churn minimization across Americas. * Success ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Utah

Customer Retention Manager information

See Utah salary details

$22.3K

$52.8K

$91.9K

How much do customer retention manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer retention manager in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Utah?

The most popular types of Customer Retention jobs in Utah are:

What job categories do people searching Customer Retention Manager jobs in Utah look for?

The top searched job categories for Customer Retention Manager jobs in Utah are:

What cities in Utah are hiring for Customer Retention Manager jobs?

Cities in Utah with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Utah as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,800 per year, or $25.4 per hour.

AI Customer Success Manager - SMB

Podium

Lehi, UT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

What you will be doing:

  • Serve as the primary post-sales point of contact for a variety of small business customers
  • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
  • Help customers achieve maximum value from products and achieve business objectives
  • Responsible for identifying opportunities for upselling and cross-selling within existing accounts
  • Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
  • Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
  • Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
  • Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

  • 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
  • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
  • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
  • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
  • Technically adept and able to grasp complex software concepts quickly
  • Empathetic and customer-centric mindset, committed to driving customer success
  • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
  • Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

  • A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
  • Experience with customer success platforms and tools.
  • Familiarity with CRM and customer support software.
  • Knowledge of online reputation management and customer feedback processes.

Why you'll love working here: 

  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local business

Benefits

  • Work in Lehi, UT, 5 days a week
  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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