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Customer Retention Manager Jobs in Ohio (NOW HIRING)

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

Consistently achieve customer retention, expansion, and adoption goals. Qualifications * Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar ...

Lykins Propane

Customer Service Rep

Milford, OH · On-site

$19/hr

Partner with the General Manager to understand customer retention goals and current challenges * Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate ...

Brightstar Corp.

Customer Service Rep

Westerville, OH · On-site

$20/hr

Partner with the General Manager to understand customer retention goals and current challenges * Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate ...

Mount Perry Propane

Customer Service Rep

Mount Perry, OH · On-site

$19 - $20/hr

Partner with the General Manager to understand customer retention goals and current challenges * Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate ...

Brightstar

Customer Service Rep

Westerville, OH · On-site

$20/hr

Partner with the General Manager to understand customer retention goals and current challenges * Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate ...

ITW Hobart Service

Customer Success Specialist

Troy, OH · On-site

... Management, Sales, Service, or a related customer-facing role Preferred Experience · Experience supporting customer retention, renewals, or recurring revenue models · Experience delivering or ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Relationship Management * Problem Solving * Adaptability * Execution & Follow-Through * Collaboration * Organizational Agility Success Measures * Maintain strong customer retention across assigned ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

Relationship Management * Problem Solving * Adaptability * Execution & Follow-Through * Collaboration * Organizational Agility Success Measures * Maintain strong customer retention across assigned ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Ohio

Customer Retention Manager information

See Ohio salary details

$23.3K

$55.1K

$96K

How much do customer retention manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer retention manager in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Ohio?

The most popular types of Customer Retention jobs in Ohio are:

What are popular job titles related to Customer Retention Manager jobs in Ohio?

For Customer Retention Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Ohio look for?

The top searched job categories for Customer Retention Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Retention Manager jobs?

Cities in Ohio with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $55,139 per year, or $26.5 per hour.

Customer Retention Specialist - State Farm Agent Team Member

Brad Carpenter - State Farm Agent

Massillon, OH • On-site

$40K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Benefits
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Are you organized, customer-focused, and motivated to grow your career in the insurance industry? Our State Farm Agency is looking for a dependable Account Manager to help support our growing team and provide excellent service to our customers.
In this role you will build relationships with clients, assist with policy changes, answer coverage questions, and help identify opportunities to better serve our customers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd love to meet you.
Responsibilities
  • Provide prompt, friendly customer service to clients.
  • Assist customers with policy changes, billing questions, and coverage explanations
  • Review existing accounts and identify opportunities to better protect customers
  • Maintain accurate documentation in the agency management system
  • Follow up with customers to ensure satisfaction and retention
  • Support the sale team with customer relationship management.
Qualifications
  • Strong communication and customer service skills
  • Highly organized and detail-oriented
  • Ability to multitask and manage multiple client accounts
  • Comfortable using computer systems and agency software
  • Property & Casualty license preferred (or willingness to obtain)
  • Life and Health license preferred (or willingness to obtain)
  • Previous insurance or customer service experience is a plus
If you enjoy helping people and want to be part of a team that makes a difference in the community, we encourage you to apply. This position is ideal for someone with prior insurance agency, banking, or financial services experience.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation $40,000.00 - $60,000.00 per year included commissions/bonuses