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Customer Retention Manager Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Product Manager

Waterloo, IA · On-site

Manager, Product Management - Aftermarket Position Summary The Manager, Product Management ... Drive initiatives focused on customer retention, recurring revenue growth, and long-term customer ...

CPM Holdings, Inc

Product Manager

Waterloo, IA · On-site

$90 - $150/hr

Manager, Product Management - Aftermarket Position Summary The Manager, Product Management ... Drive initiatives focused on customer retention, recurring revenue growth, and long-term customer ...

SAP

T2 Hiring Manager: Beatriz Garrido Recruiter Name: Camila Lopez Marsano The official recruitment ... The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for ...

Rentokil

Technical Service Manager

Des Moines, IA

$113K - $113K/yr

... NPS Customer Retention Colleague Retention Principal Duties and Responsibilities * Proactively ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Essilor

Customer Service Specialist

Sioux City, IA · On-site

$16.25 - $21.50/hr

Manage customer requests via Salesforce cases to successful outcome. * Proactive work monitoring, including retention reports, WIP control, and manage workflow and scheduling to ensure customer needs ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Iowa

Customer Retention Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer retention manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer retention manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Iowa?

The most popular types of Customer Retention jobs in Iowa are:

What are popular job titles related to Customer Retention Manager jobs in Iowa?

For Customer Retention Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Iowa look for?

The top searched job categories for Customer Retention Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Retention Manager jobs?

Cities in Iowa with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Iowa as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Customer Support Representative

Three Point Solutions, Inc.

Johnston, IA • On-site

$15 - $20.50/hr

Full-time

Re-posted 14 days ago

Job description

Job Title: Customer Support Representative
Industry: Heavy Machine Manufacturing
Location: Johnston, IA 50131
Shift:
• Core Hours: 8:00 AM - 4:30 PM CST
• Must be available to work within 7:00 AM - 6:00 PM
• Weekend hours required on a rotating schedule
• Occasional holiday support required
Duration: 24 Months (Possible Extension)
Work & Training:
• Option to work from home Friday to Sunday after training completion
• 2-3 weeks of classroom training (Monday-Friday, 8:00 AM - 4:30 PM)
• Additional on-the-job training and mentoring with team members
Key Responsibilities:
• Provide front-line support to customers, dealers, and channel partners regarding products and services.
• Respond to customer inquiries through social media, email, and website channels.
• Resolve customer issues, complaints, and escalations while ensuring high customer satisfaction.
• Process customer orders and coordinate with internal teams for fulfillment.
• Maintain detailed customer records and interaction history in CRM systems.
• Conduct customer interviews to understand needs and gather detailed requirements.
• Build and maintain positive customer relationships.
• Review and approve outbound social media content for accuracy and quality.
• Monitor designated social media channels and respond to support requests.
• Follow company policies, procedures, and compliance requirements.
Social Media Support:
• Support customers through Facebook, X (Twitter), Instagram, YouTube, TikTok, and other digital platforms.
• Monitor social media conversations and respond professionally to inquiries.
• Assist with brand engagement and customer retention initiatives.
• Document all customer interactions accurately.
Common Customer Inquiries:
• Product information and compatibility questions.
• Product issues and complaints.
• Parts and publications requests.
• Customer experience inquiries.
• Loyalty rewards programs.
• Agriculture, turf, golf, and utility vehicle product support.
Required Skills:
• Minimum 6 months of customer service or customer support experience.
• Strong written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution abilities.
• Experience using social media platforms professionally or personally.
• Strong computer, troubleshooting, and software application skills.
• Ability to multitask across multiple communication channels.
• Ability to work weekends and occasional holidays.
Preferred Skills:
• Experience using social media for business purposes.
• Knowledge of agriculture, turf equipment, mowers, golf equipment, or utility vehicles.
• Experience with dealer support or technology-related customer service.
• CRM system experience.
• Bachelor's degree in Agriculture, Business, Communications, Marketing, or related field.
Benefits & Incentives:
• Retention bonus opportunities at 6, 12, and 24 months.
• Pay increases at 6, 12, and 24 months based on employment milestones.
Experience:
• 6+ months of customer service, technical support, social media support, or contact center experience required.
• Experience in agriculture, equipment, manufacturing, retail support, or technology environments is a plus.
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