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Customer Retention Manager Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Product Manager

Waterloo, IA · On-site

Manager, Product Management - Aftermarket Position Summary The Manager, Product Management ... Drive initiatives focused on customer retention, recurring revenue growth, and long-term customer ...

S J Smith Company

Regional Sales Manager

Keokuk, IA · On-site

$95 - $120/hr

Full-time Management Keokuk, IA, US 1 Attachments 3 days ago Requisition ID: 1259 Salary Range: $95 ... growth, customer retention, business development, pipeline quality, forecast accuracy, and ...

S.J. Smith Company

Regional Sales Manager

Keokuk, IA · On-site

$95 - $120/hr

Full-time Management Keokuk, IA, US 1 Attachments 6 days ago Requisition ID: 1259 Salary Range: $95 ... growth, customer retention, business development, pipeline quality, forecast accuracy, and ...

S.J. Smith

Regional Sales Manager

Keokuk, IA · On-site

$95 - $120/hr

Full-time Management Keokuk, IA, US 1 Attachments 2 days ago Requisition ID: 1259 Salary Range: $95 ... growth, customer retention, business development, pipeline quality, forecast accuracy, and ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Iowa

Customer Retention Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer retention manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer retention manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Iowa?

The most popular types of Customer Retention jobs in Iowa are:

What are popular job titles related to Customer Retention Manager jobs in Iowa?

For Customer Retention Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Iowa look for?

The top searched job categories for Customer Retention Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Retention Manager jobs?

Cities in Iowa with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Iowa as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Customer Service Manager (Coffee Services) Cedar Rapids, IA

Canteen

Cedar Rapids, IA • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Canteen rating

6.8

Company rating: 6.8 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

21st of 68 rated caterers

Job description

Salary: $70,000 - $75,000 /year

Other Forms of Compensation: Yearly Bonus Opportunity & Company Vehicle 

Growth. Opportunity. Excellence.


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.


Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.


Come grow with us. We are Canteen.

 

Job Summary

The Customer Service Manager (Coffee Services) is responsible for delivering exceptional customer experience, driving client retention, and supporting the growth of existing accounts within a fast-paced Office Coffee Services environment. This role partners closely with the District Manager to manage a portfolio of customer accounts while leading a team of Route Drivers. The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.

Key Responsibilities
Customer Relationship Management
•    Partner with the District Manager to support and manage a portfolio of customer accounts.
•    Conduct customer retention calls, business reviews, and service follow-up meetings.
•    Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
•    Resolve escalated customer issues professionally and in a timely manner.
•    Maintain high levels of customer satisfaction and account retention.


Account Growth & Business Development
•    Drive same-store sales growth through proactive customer engagement and product recommendations.
•    Identify opportunities to expand services, improve customer experience, and increase revenue within existing accounts.
•    Monitor customer activity, service trends, and business performance to support retention and growth strategies.


Team Leadership
•    Provide day-to-day leadership, coaching, and support to a team of Route Drivers.
•    Foster a customer-first culture focused on service excellence and accountability.
•    Support employee development, performance management, and continuous improvement initiatives.
•    Collaborate with operations and support teams to ensure efficient service delivery.


Reporting & Business Analysis
•    Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
•    Review trends, identify opportunities, and recommend actions to improve results.
•    Prepare and present business updates, customer insights, and performance reports to leadership.


Communication & Client Engagement
•    Deliver professional presentations to customers, team members, and leadership.
•    Represent the company during customer meetings, service reviews, and business discussions.
•    Communicate effectively across departments to resolve issues and improve customer outcomes.


Qualifications
•    3+ years of experience in Customer Service, Customer Success, Account Management, Client Retention, or a food or retail manager. 
•    Bachelor's degree preferred; Associate degree or equivalent combination of education and experience considered.
•    Proven ability to build strong customer relationships and drive client retention.
•    Experience in resolving customer concerns and managing service-related issues.
•    Intermediate to advanced Microsoft Excel skills.
•    Strong verbal, written, presentation, and communication skills.
•    Valid driver's license and ability to travel locally to customer locations.


Preferred Qualifications
•    Passion for coffee, hospitality, and delivering exceptional customer experiences.
•    Experience in Food & Beverage Distribution, Route-Based Services, Vending, Hospitality, Convenience Retail, or related industries.
•    Experience leading frontline service teams or route-based employees

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID: 1562002 

Canteen  

Leticia Pinon 

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