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Customer Service Supervisor Jobs in Iowa (NOW HIRING)

KOHLS

Full-Time Customer Service Supervisor

Ames, IA · On-site

$18.10/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

Cottingham & Butler

Service Supervisor

Dubuque, IA

Your leadership will directly shape the experience of both our team and our customers. Essential ... Medical claims and customer service supervisor experience preferred About SISCO: SISCO was ...

Cottingham & Butler

Service Supervisor

Dubuque, IA · On-site

Your leadership will directly shape the experience of both our team and our customers. Essential ... Medical claims and customer service supervisor experience preferred About SISCO: SISCO was ...

Cottingham & Butler

Service Supervisor

Dubuque, IA · On-site

Your leadership will directly shape the experience of both our team and our customers. Essential ... Medical claims and customer service supervisor experience preferred About SISCO: SISCO was ...

KONE

Service Supervisor

Des Moines, IA · On-site

$105K - $137K/yr

As our Service Supervisor , you will successfully drive the service business operations for your ... with your customer and peers. Your mission is to promote a positive culture surrounded by ...

Kone AB

Service Supervisor

Des Moines, IA · On-site

$105K - $137K/yr

As our Service Supervisor , you willsuccessfully drive the service business operations for your ... achieve customer satisfaction and profitable business results. You willbring2+years ...

Barrel House

Restaurant Service Supervisor

Davenport, IA · On-site

$16 - $18/hr

The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for ... customers and fellow team members. Core Responsibilities: * Managing the workflow of day-to-day ...

Sherwin-Williams

Customer Service

Council Bluffs, IA · On-site

$16.66/hr

... be supervised or unsupervised. The Company therefore has determined that a review of criminal ... Ensure high levels of customer satisfaction through excellent sales service * Assist customers in ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Iowa

Customer Service Supervisor information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer service supervisor jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer service supervisor in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What skills do you need to be a customer service supervisor?

A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What are the most commonly searched types of Customer Service Supervisor jobs in Iowa? The most popular types of Customer Service Supervisor jobs in Iowa are:
What are popular job titles related to Customer Service Supervisor jobs in Iowa? For Customer Service Supervisor jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Service Supervisor jobs in Iowa look for? The top searched job categories for Customer Service Supervisor jobs in Iowa are:
What cities in Iowa are hiring for Customer Service Supervisor jobs? Cities in Iowa with the most Customer Service Supervisor job openings:
Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Iowa as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Full-Time Customer Service Supervisor

KOHLS

Ames, IA • On-site

$18.10/hr

Other

Re-posted 6 hours ago

Kohl's rating

5.7

Company rating: 5.7 out of 10

Based on 1,460 frontline employees who took The Breakroom Quiz

13th of 21 rated department stores

Job description

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You’ll Do

  • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service

  • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals

  • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines

  • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards

  • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices

  • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl’s are responsible for:

  • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture

  • Exercising good judgment; taking appropriate partners as needed

  • Modeling, guiding and providing direction to associates

  • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

  • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

  • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention

  • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty

  • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results

  • Accomplishing multiple tasks within established timeframes

  • Training, monitoring and reinforcing company policies, procedures, standards and guidelines

  • Maintaining adherence to company safety policies for the safety of all associates and customers

  • Key holder responsibilities include opening and closing store processes, and providing direction to associates

  • Other responsibilities as assigned

What Skills You Have

Required

  • Must be at least 18 years of age or older

  • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals

  • Strong verbal/written communication and interpersonal skills

  • Flexible availability, including days, nights, weekends, and holidays

Preferred

  • 2 years experience in retail or similar industry


Pay Starts At: $18.10

What Kohl's employees say

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