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Customer Retention Manager Jobs in Georgia (NOW HIRING)

Infor Inc.

Senior Director, Customer Success

Atlanta, GA · On-site

$180 - $240/hr

Experience with renewal forecasting, customer retention strategies, and executive stakeholder management. Preferred Qualifications: * Experience with enterprise ERP platforms such as Infor, Oracle ...

Infor

Senior Director, Customer Success

Atlanta, GA · On-site

Experience with renewal forecasting, customer retention strategies, and executive stakeholder management. Preferred Qualifications: * Experience with enterprise ERP platforms such as Infor, Oracle ...

Altium Limited

Customer Success Manager

Atlanta, GA · On-site

High customer retention and renewal rates. * Strong adoption of Microvellum and INNERGY Engineering solutions. * Excellent customer satisfaction (CSAT) and relationship health. * Accurate forecasting ...

Pool Brands LLC

Branch Manager

Roswell, GA · On-site

$65K - $70K/yr

Reporting directly to the General Manager, this role is responsible for assisting with overall ... Track branch KPIs including route completion, customer retention, callbacks, labor efficiency ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Georgia

Customer Retention Manager information

See Georgia salary details

$20.7K

$49K

$85.3K

How much do customer retention manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer retention manager in Georgia is $48,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Georgia?

The most popular types of Customer Retention jobs in Georgia are:

What are popular job titles related to Customer Retention Manager jobs in Georgia?

For Customer Retention Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Georgia look for?

The top searched job categories for Customer Retention Manager jobs in Georgia are:

What cities in Georgia are hiring for Customer Retention Manager jobs?

Cities in Georgia with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Georgia as of August 2026, with employment types broken down into 73% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,973 per year, or $23.5 per hour.

Customer Retention Specialist - State Farm Agent Team Member

State Farm

Savannah, GA • On-site

$18 - $22/hr

Other

Medical, Life, Retirement, PTO

Re-posted 24 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,557 frontline employees who took The Breakroom Quiz

239th of 311 rated insurance

Job description

Responsive recruiter
Replies within 24 hours
Benefits:

  • 401(k)
  • Company parties
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources
You May Be a Great Fit as a Customer Retention Specialist at Meridth Lamas - State Farm Agent if:
  • You're the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You're a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Savannah, GA 31406
At Meridth Lamas - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.
Compensation: $18.00 - $22.00 per hour
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Meridth Lamas - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • Our office is located in Savannah, GA .
  • We have 25 years of combined insurance experience in our office.
  • Our agency has received awards including: Ambassador Travel and Legion of Honor

Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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