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Customer Retention Manager Jobs in Georgia (NOW HIRING)

Rustman Agency

Customer Retention Sales Manager

Helen, GA · On-site

$45K - $52K/yr

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing ...

Protomiq LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Infor Inc.

Senior Director, Customer Success

Atlanta, GA · On-site

$200 - $250/hr

Experience with renewal forecasting, customer retention strategies, and executive stakeholder management. Preferred Qualifications: * Experience with enterprise ERP platforms such as Infor, Oracle ...

Infor

Senior Director, Customer Success

Atlanta, GA · On-site

Experience with renewal forecasting, customer retention strategies, and executive stakeholder management. Preferred Qualifications: * Experience with enterprise ERP platforms such as Infor, Oracle ...

Applied Systems, Inc.

Customer Success Manager

Atlanta, GA · On-site

$65K - $95K/yr

We're looking for a Customer Success Manager to join our Account Management team and manage strong ... Develop and implement account plans to drive customer retention and grow the relationship * Lead ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Georgia

Customer Retention Manager information

See Georgia salary details

$20.7K

$49K

$85.3K

How much do customer retention manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer retention manager in Georgia is $48,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Georgia?

The most popular types of Customer Retention jobs in Georgia are:

What are popular job titles related to Customer Retention Manager jobs in Georgia?

For Customer Retention Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Georgia look for?

The top searched job categories for Customer Retention Manager jobs in Georgia are:

What cities in Georgia are hiring for Customer Retention Manager jobs?

Cities in Georgia with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Georgia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,973 per year, or $23.5 per hour.

Customer Retention Sales Manager

Rustman Agency

Helen, GA • On-site

$45K - $52K/yr

Full-time

Medical, Life

Re-posted 13 days ago

Job description

About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.
Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.
Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance
What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency
Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days
Department Customer Service Department Locations GA, Helen

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