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Customer Retention Associate Jobs in Oklahoma (NOW HIRING)

Hibbett Retail, Inc.

Sales Associate

Mcalester, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Moore, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Sallisaw, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Claremore, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Woodward, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Muskogee, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Stillwater, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Guymon, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Owasso, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Ardmore, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Duncan, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Okmulgee, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Bartlesville, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Poteau, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Tulsa, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Weatherford, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Enid, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Norman, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

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Showing results 41-60

All JobsCustomer Retention Associate JobsCustomer Retention Associate Jobs in Oklahoma

Customer Retention Associate information

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Oklahoma?

The most popular types of Customer Retention jobs in Oklahoma are:

What cities in Oklahoma are hiring for Customer Retention Associate jobs?

Cities in Oklahoma with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Customer Service Assistant

Alphabe Insight Inc

Oklahoma City, OK • On-site

$53K - $59K/yr

Full-time

Re-posted 14 days ago

Job description

Company Description
At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.
Job Description
Job Summary
We are seeking a friendly and motivated Customer Service Assistant to support daily customer interactions and help deliver an excellent customer experience. This role is ideal for someone who enjoys working with people, answering questions, and developing strong communication and problem-solving skills in a supportive team environment.
Responsibilities
  • Assist customers with questions about products and services.
  • Provide friendly and professional customer assistance.
  • Welcome customers and help address their needs.
  • Support customer follow-ups and routine inquiries.
  • Assist with customer satisfaction and retention initiatives.
  • Maintain organized customer information and activity records.
  • Communicate customer feedback and requests to team members.
  • Support promotional and customer engagement activities.
  • Collaborate with team members to achieve service goals.
  • Represent the company positively during customer interactions.
  • Participate in ongoing training and professional development.

Benefits
  • Paid training
  • Career advancement opportunities
  • Professional development programs
  • Supportive team environment
  • Hands-on customer service experience
  • Performance-based growth opportunities
  • Employee recognition programs
  • Ongoing mentorship and coaching

Qualifications
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Friendly, professional, and customer-focused attitude.
  • Strong listening and problem-solving abilities.
  • Positive attitude and willingness to learn.
  • Good organizational and multitasking skills.
  • Reliable, adaptable, and self-motivated.
  • Ability to work independently and as part of a team.
  • Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Additional Information
  • Competitive Salary: $53,000 - $59,000 per year.
  • Full-time employment with a professional and collaborative team.
  • Career growth and advancement opportunities.
  • Professional development and ongoing learning opportunities.
  • Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
  • Exposure to a variety of marketing initiatives and business projects.
  • Supportive environment that encourages creativity and new ideas.
  • Opportunities to take on additional responsibilities as you grow within the organization.

Apply