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Customer Retention Associate Jobs in Tulsa, OK (NOW HIRING)

School of Rock

Customer Care Associate

Tulsa, OK · On-site

$12.50 - $17.25/hr

  • Medical

  • PTO

The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ...

School of Rock

Customer Care Associate

Jenks, OK · On-site

$12.50 - $17/hr

  • Medical

  • PTO

The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ...

Youth Enrichment Brands

Customer Care Associate

Tulsa, OK · On-site

$12.50 - $17.25/hr

  • Medical

  • PTO

The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ...

SafeSplash

Customer Care Associate

Tulsa, OK · On-site

  • Medical

  • PTO

The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ...

SafeSplash

Customer Care Associate

Tulsa, OK · On-site

  • Medical

  • PTO

The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ...

Hibbett Retail, Inc.

Sales Associate

Okmulgee, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Tulsa, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Hibbett Retail, Inc.

Sales Associate

Claremore, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Fowler Automotive

General Sales Manager - Fowler Ford

Tulsa, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Passionate about customer retention and CSI in Sales * Determine monthly and yearly forecasts in ... Our company maintains a strong policy of equal employment opportunity for all associates. We hire ...

Fowler Ford

General Sales Manager - Fowler Ford

Tulsa, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Passionate about customer retention and CSI in Sales * Determine monthly and yearly forecasts in ... Our company maintains a strong policy of equal employment opportunity for all associates. We hire ...

Fowler Automotive

General Sales Manager - Fowler Ford

Tulsa, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Passionate about customer retention and CSI in Sales * Determine monthly and yearly forecasts in ... Our company maintains a strong policy of equal employment opportunity for all associates. We hire ...

Hibbett Retail, Inc.

Sales Associate

Owasso, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Fowler Ford

General Sales Manager - Fowler Ford

Tulsa, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Passionate about customer retention and CSI in Sales * Determine monthly and yearly forecasts in ... Our company maintains a strong policy of equal employment opportunity for all associates. We hire ...

Hibbett Retail, Inc.

Sales Associate

Pryor, OK

$8 - $10/hr

Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving ...

Torrid

Sales Associate

Tulsa, OK

$11.50 - $15.75/hr

  • Retirement

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Torrid

Sales Associate

Jenks, OK

$12 - $16.25/hr

  • Retirement

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Torrid

Sales Associate

Tulsa, OK · On-site

$12.75 - $17.25/hr

  • Retirement

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Torrid

Sales Associate

Jenks, OK · On-site

$12 - $16.25/hr

  • Retirement

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

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All JobsCustomer Retention Associate JobsCustomer Retention Associate Jobs in Tulsa, OK

Customer Retention Associate information

See Tulsa, OK salary details

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How much do customer retention associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer retention associate in Tulsa, OK is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.55 per hour, depending on experience, location, and employer.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Tulsa, OK?

The most popular types of Customer Retention jobs in Tulsa, OK are:

What cities near Tulsa, OK are hiring for Customer Retention Associate jobs?

Cities near Tulsa, OK with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Customer Care Associate

School of Rock

Tulsa, OK • On-site

$12.50 - $17.25/hr

Other

Medical, PTO

Re-posted yesterday

Job description

Customer Care Associate

Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ideal for someone who thrives in a high-energy, child-focused environment, values teamwork, and enjoys building positive relationships with customers. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you!

Benefits

  • Paid Training
  • Daily Pay available
  • SafeSplash® Brands Curriculum Certification
  • Flexible Hours
  • Free Swim Lessons for immediate family of employees
  • Career Growth
  • Health Benefits (30+ hours per week)
  • Paid time off (30+ hours per week)
  • Wealth Benefits (30+ hours per week)

Responsibilities:

Operations

  • Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
  • Answer all incoming phone calls within three rings and return messages in a timely manner.
  • Maintain accurate and timely student attendance records, ensuring smooth class operations.
  • Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
  • Support daily opening and closing procedures to ensure readiness for customers.

Sales

  • Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.
  • Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.
  • Manage in-school customer requests, including schedule changes, account updates, and billing questions.

Customer

  • Provide a warm and professional welcome to all customers, greeting them by name with high energy.
  • Handle greetings and goodbyes to ensure every family feels appreciated.
  • Conduct school tours, explaining programs and emphasizing the value of lessons.
  • Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.
  • Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.
  • Proactively engage with parents about their child's progress and upcoming opportunities.

Employee

  • Collaborate with instructors and managers to ensure smooth operations.
  • Support a safety-focused culture by adhering to all brand and facility standards.
  • Participate in staff meetings and training sessions to continually improve service.

Job Type

  • Weekdays, Weeknights and Weekends required
  • 10+ hours a week (seasonality can impact this)
  • Work Location: On-site
  • Reports to School Leadership

Requirements

  • High school diploma or equivalent preferred
  • Strong written and verbal communication skills
  • Ability to multi-task in a fast-paced environment while being agile and taking initiative
  • Comfortable working in and around water, with children and parents.
  • Must be able to lift 30 lbs. and be on your feet for long periods
  • CPR, First Aid, and AED certifications are required within 30 days of hire (training available)
  • Lifeguard certification is preferred
  • Prior swim experience is preferred

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