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Customer Retention Associate Jobs in Oklahoma (NOW HIRING)

Jeremy Hodge Auto Group

Sales Manager

Ardmore, OK

  • Medical

  • Retirement

  • PTO

Passionate about customer retention and CSI in Sales * Determine monthly and yearly forecasts in ... Benefits In addition to career-long personal development, our associates enjoy a number of benefits ...

Jeremy Hodge Auto Group

Sales Manager

Ardmore, OK

  • Medical

  • Retirement

  • PTO

Passionate about customer retention and CSI in Sales * Determine monthly and yearly forecasts in ... Benefits In addition to career-long personal development, our associates enjoy a number of benefits ...

Jeremy Hodge Auto Group

Sales Manager

Ardmore, OK · On-site

  • Medical

  • Retirement

  • PTO

Passionate about customer retention and CSI in Sales * Determine monthly and yearly forecasts in ... Benefits In addition to career-long personal development, our associates enjoy a number of benefits ...

1 Stop Supply

E-Commerce Specialist

Oklahoma City, OK · On-site

$19 - $21/hr

  • PTO

E-Commerce Associate -- Make an Impact on Our Online Store About the Role We're looking for an ... Experience with email marketing, SMS marketing, or customer retention tools. What We're Looking For

Fowler Ford

General Sales Manager - Fowler Ford

Tulsa, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Passionate about customer retention and CSI in Sales * Determine monthly and yearly forecasts in ... Our company maintains a strong policy of equal employment opportunity for all associates. We hire ...

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Customer Retention Associate information

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues. The role typically requires strong interpersonal skills and knowledge of company products or services.

What are the most commonly searched types of Customer Retention jobs in Oklahoma?

The most popular types of Customer Retention jobs in Oklahoma are:

What cities in Oklahoma are hiring for Customer Retention Associate jobs?

Cities in Oklahoma with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Sales Manager

Jeremy Hodge Auto Group

Ardmore, OK

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Sales Manager - Franchise Automotive Dealership

If you love to win and are fiercely competitive, then don't let this amazing opportunity pass you by. We are looking for an automotive sales manager who is energetic, passionate, highly motivated and ready to guide an outstanding sales team to success. With sales volume on the rise, we need a leader with a proven track record of exceptional customer service, sales skills and training abilities.

Job Responsibilities

  • Qualified candidate must have a minimum of 5 years of experience in dealer management
  • Passionate about customer retention and CSI in Sales
  • Determine monthly and yearly forecasts in terms of unit sales, gross profit objectives, and departmental profits.
  • Work with each salesperson & manager to work on specific goals and objectives that are set and established.
  • Create a positive sales culture for the team & create a "team" atmosphere focusing on employee retention.
  • Conduct Sales meetings.
  • Maintain a balanced inventory in new and used sales.
  • Work with the marketing department to create the best overall strategy that can help the dealership meets it goals in sales.
  • Play an active role in the community

Requirements

  • Motivator
  • Professional appearance and attitude
  • Honesty
  • Integrity
  • Compassion
  • Leadership skills
  • Punctuality
  • Training skills

Education and/or Experience

Experience, education and prior sales training are a PLUS.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

  • Paid Vacation
  • 401(k)
  • Healthcare benefits
  • Employee discounts and packages

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