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Customer Retention Associate Jobs in Oklahoma (NOW HIRING)

CenterWell

Patient Retention Professional

Oklahoma City, OK · On-site

$16.25 - $21.50/hr

Familiarity with CRM or outbound communication tools * Exposure to reporting tools or dashboards (e ... Humana reserves the right to require associates to upgrade their internet service if necessary.

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1 Stop Supply

E-Commerce Specialist

Oklahoma City, OK · On-site

$19 - $21/hr

E-Commerce Associate -- Make an Impact on Our Online Store About the Role We're looking for an ... Experience with email marketing, SMS marketing, or customer retention tools. What We're Looking For

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Customer Retention Associate information

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Oklahoma?

The most popular types of Customer Retention jobs in Oklahoma are:

What cities in Oklahoma are hiring for Customer Retention Associate jobs?

Cities in Oklahoma with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Business Sales Consultant III

Dobson Fiber

Oklahoma City, OK

Full-time

Re-posted 24 days ago

Job description

The Enterprise Sales Consultant (BSCIII) will ensure that high levels of activity are maintained in pursuit of new logos by positioning Dobson Fiber as the network provider of choice. The Enterprise Sales Consultant (BSCIII) will be responsible for the contracting of Dobson Fiber products and services in an assigned territory and will be able to generate new monthly revenues by acquiring new accounts.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Adhering to processes and procedures to achieve account objectives regarding new sales, revenue enhancement, expenses and customer retention.
  • Coordinate and direct technical resources to support customer information requests related to products and services such as Voice, Data & Managed Services.
  • Develop and communicate customer expectations to support the migration of Voice, Data and IT services onto the Dobson Fiber Platform.
  • Develop and conduct effective presentations to ensure an effective understanding of Dobson Fiber products and services.
  • Develop a high level of expertise about the Dobson Fiber Product set through training attendance and employee interaction.
  • Work with the appropriate departments, as required, to ensure efficient, courteous handling of new sales and implementations.
  • Report and update daily activity in SalesForce.com.
  • Successfully complete all training programs as required for position.
  • Maintain proper sales paperwork and proposals throughout the approval process.
  • Concerted effort to learn and grasp technology.
  • Perform general office duties and other duties as assigned.


QUALIFICATIONS:

  • A college degree in a related field with a minimum of 5 years of experience in technology sales.
  • Must have sales experience with previous successful background in exceeding sales targets, account development and prospecting.
  • Strong overall knowledge of the technology industry and possess technical aptitude.
  • 3 years of working with multiple site environments including VoIP and MPLS.
  • Thoughtful decision-making style with an emphasis on listening.
  • Ability to prioritize a heavy workload and remain organized.
  • Strong written and verbal communication skills which include leading a discussion among executives.
  • Working multiple sites including VoIP and MPLS: 3 years (Required)
  • Account Development & Prospecting: 3 years (Required)
  • Technology Sales: 5 years (Required)


EDUCATION:

  • Associate (Required)