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Customer Retention Account Manager Jobs (NOW HIRING)

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ... Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ...

Alarm Detection Systems

Account Manager

Naperville, IL · On-site

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Byrider

Collections Account Manager

Madison, WI

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ... Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ...

Mimecast

Account Manager, Mid-Market

Lexington, MA · On-site

$152K - $228K/yr

The Account Manager, Mid-Market role is based within our Customer Development team here at Mimecast ... Customer retention * Account penetration and incremental growth * Weekly customer engagements

Alarm Detection Systems

Account Manager

Chicago, IL · On-site

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Rustman Agency

Customer Retention Sales Manager

Helen, GA · On-site

$45K - $52K/yr

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts ... or account management Previous leadership or management experience preferred Background in ...

Rustman Agency

Customer Retention Sales Manager

Franklin, PA · On-site

$45K - $51K/yr

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts ... or account management Previous leadership or management experience preferred Background in ...

Rustman Agency

Customer Retention Sales Manager

Sitka, AK · On-site

$61K - $69K/yr

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts ... or account management Previous leadership or management experience preferred Background in ...

Rustman Agency

Customer Retention Sales Manager

Eufaula, AL · On-site

$46K - $52K/yr

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts ... or account management Previous leadership or management experience preferred Background in ...

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Customer Retention Account Manager information

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$26K

$47.3K

$75K

How much do customer retention account manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer retention account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Retention Account Manager vs Customer Service Representative?

AspectCustomer Retention Account ManagerCustomer Service Representative
CredentialsRelevant experience in account management, sometimes certifications in customer relationship managementBasic customer service training, sometimes certifications in communication skills
Work EnvironmentTypically in client-facing roles, managing key accounts, often in office settingsFrontline support, handling customer inquiries via phone, email, or chat
Employer & Industry UsageUsed in industries like finance, SaaS, and retail for client retention rolesCommon across retail, telecom, and service industries for customer support

The Customer Retention Account Manager focuses on maintaining and growing existing client relationships, often managing key accounts and strategic retention efforts. In contrast, the Customer Service Representative handles day-to-day customer inquiries and issues, providing support and resolving problems. While both roles require strong communication skills, the account manager's role is more strategic and relationship-driven, whereas the representative's role is more transactional and support-oriented.

What does a customer retention account manager do?

A customer retention account manager is responsible for maintaining and strengthening relationships with existing clients to encourage repeat business and reduce churn. They analyze customer data, address concerns, and develop strategies to improve customer satisfaction, often using CRM tools. Strong communication and problem-solving skills are essential in this role.

What is a customer retention account manager?

A customer retention account manager is responsible for maintaining and strengthening relationships with existing clients to encourage repeat business and loyalty. They analyze customer data, address concerns, and develop strategies to improve customer satisfaction, often using CRM tools. Strong communication and problem-solving skills are essential in this role.

What cities are hiring for Customer Retention Account Manager jobs?

Cities with the most Customer Retention Account Manager job openings:

What states have the most Customer Retention Account Manager jobs?

States with the most job openings for Customer Retention Account Manager jobs include:

What are popular job titles related to Customer Retention Account Manager jobs?

For Customer Retention Account Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Retention Account Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Collections Account Manager

Madison, WI • On-site

Byrider
See more jobs at Byriderexternal

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Byrider - 5234 High Crossing Blvd, Madison, WI 53718
Collections Account Manager (Consumer Finance)
New ownership! Immediate hire! Last position to complete our team. Open to all backgrounds and work history.
Would you enjoy earning great pay while helping customers with an industry-leading credit program?
Growing national automotive consumer finance company! Collections Account Manager career opportunity!
Rewards for Collections Account Manager:
  • Annual compensation: ~$50,000.00 - $70,000.00
  • Hourly pay + monthly bonus
  • Full benefits- Health, Dental, Vision, PTO, 401k
  • Career growth to Manager or Specialist
  • Industry-best customer program
  • 36 years in business
  • Growing national company

Responsibilities for Collections Account Manager:
  • Collections, customer service, customer retention
  • Assist with lending/credit origination
  • Help ensure branch compliance
  • Demonstrate a high level of customer service
  • Work with consumer finance software

Hours for Collections Account Manager:
  • Full-time (40 hours)
  • 100% onsite
  • No Sundays
  • Work most Saturdays (shorter day) with a weekday off
  • Location hours: Monday - Friday 9-7, Sat 9-4
  • Shifts will vary
  • Overtime as needed with OT pay

Requirements for Collections Account Manager:
  • 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or related experience
  • Good communication, computer & customer service skills
  • Able to work the hours listed & 100% onsite
  • Able to pass a background check

Apply