Customer Retention Account Manager Jobs (NOW HIRING)

What We Need

Corpay is currently seeking a Strategic Account Manager within our NA Fuel division. This experienced account management role owns a portfolio of mid-market customers and serves as the primary relationship and service contact for the customer administrators and senior leaders.  

The Strategic Account Manager is responsible for protecting and growing the assigned account base by building trusted relationships, resolving day-to-day and sometimes complex issues, identifying customer needs, and positioning Corpay solutions that strengthen retention and account performance.

This role is office-based in Brentwood, TN. Corpay provides:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

As a Strategic Account Manager, you will:

Client Relationship Management

• Own the ongoing relationship for an assigned mid-market portfolio, serving as the primary contact for account administrators and senior-level customer stakeholders as needed
• Build credibility through proactive communication, timely follow-up, business reviews, and clear written and verbal updates
• Partner closely with the outside field sales team to support customer retention, account growth, and a coordinated customer experience
• Retain assigned clients and associated revenue through disciplined outreach, strategic planning, and strong issue ownership
• Identify customer needs and position Corpay products, services, and value-added solutions that support growth within the account base
• Prepare and present proactive recommendations that improve customer satisfaction, strengthen relationships, and protect revenue

Strategic Account Oversight

• Develop and manage account strategies that align customer needs, contract requirements, utilization trends, service expectations, and revenue growth opportunities
• Balance weekly priorities across proactive portfolio work, inbound customer needs, internal follow-up, and SLA commitments
• Use available data, customer feedback, and account history to identify risks, growth opportunities, process gaps, and recommended next steps
• Make sound decisions regarding customer setup, servicing needs, concessions, escalations, and appropriate internal action plans

Issue Resolution & Troubleshooting

• Take ownership of complex and daily servicing issues, determine root cause, communicate next steps, and drive resolution through completion
• Advocate internally for the customer by collaborating with cross-functional departments, setting clear expectations, and holding partners accountable for timely updates and resolution

Operational Excellence & Leadership

• Maintain organized time-management routines that allow multiple priorities to be handled within the week while meeting service standards
• Communicate with professionalism, urgency, and judgment in customer-facing and internal interactions
• Contribute to process improvements, customer experience enhancements, and adoption of tools that improve efficiency and visibility
• Demonstrate ambition, ownership, and a passion for customer service while continuing to grow professionally

Qualifications & Skills

Education, Experience, and Technical Skills

• Minimum 5 years of experience in account management, client success, relationship management, customer service leadership, or a related customer-facing role
• Experience managing a large customer portfolio or supporting mid-market customers with complex servicing needs
• Experience partnering with sales teams, supporting retention, and identifying account growth or upsell opportunities preferred
• High School diploma or GED required
• Bachelor's Degree or equivalent work experience preferred
• Proficiency in Microsoft Office Suite and ability to use CRM, reporting, and workflow tools effectively
• Salesforce knowledge is a plus

Core Competencies

• Excellent written and verbal communication skills with the ability to engage customer administrators, senior leaders, sales partners, and internal teams
• Strong problem-solving, research, analytical, and decision-making skills
• Proven ability to manage time, prioritize competing work, and meet SLAs in a high-volume environment
• Customer-focused mindset with strong ownership, retention discipline, and professional accountability
• Collaborative internal advocate who can influence, follow up, and drive timely resolution across departments

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes

Equal Opportunity / Affirmative Action Employer

Corpay is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, genetic information, veteran and/or military status, or any other protected status under federal or local law.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.